Overview

Synopsis

IBM Customer Experience Suite delivers rich, engaging and personalized web experiences through multiple channels.

Category

Customer Experience Management Software

Features

•Create. Use customer experience management software tools
•Target. Create more targeted campaigns and dynamically adapt content
•Socialize. Make it easier for users to interact with your business and share ideas and opinions
•Integrate. Communicate throughout multiple channels such as mobile devices
•Optimize. Use customer experience management software analytics

License

Proprietary

Price

Contact for pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

What is best?

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

8.2

7.9

Features & Functionality

8.3

8.8

Advanced Features

8.4

8.6

Integration

8.2

8.4

Performance

8.3

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Training

—

Customer Support

8.4

—

Implementation

—

Renew & Recommend

—

Bottom Line

IBM customer experience management software integrates social and mobile technologies with content and analytics to help you anticipate customer needs and build brand loyalty.

8.3

Editor Rating

8.4

Aggregated User Rating

1 rating

You have rated this

IBM Customer Experience Suite delivers rich, engaging and personalized web experiences through multiple channels. This customer experience management software integrates social and mobile technologies with content and analytics to help you anticipate customer needs and build brand loyalty. Use customer experience management software tools to help you develop and manage dynamic content and rich media, and deliver them to a variety of channels. Create more targeted campaigns and dynamically adapt content and offers based on user actions and preferences.Make it easier for users to interact with your business and share ideas and opinions. Communicate throughout multiple channels such as mobile devices, other websites, social sites, kiosks and email. Link to back-office applications, cloud-based services, social sites and more.