KPMG Nunwood

KPMG Nunwood helps clients rapidly improve, using best-in-class customer experience measurement, voice of the customer and NPS programmes. Powered by Fizz technology, we manage real-time feedback, pinpoint focus and co-ordinate action.Nunwood are specialists in feedback technology, journey mapping, customer experience measurement, NPS programmes and voice of the customer. Nunwood uses Fizz technology in their feedback system. This makes Nunwood to manage real time feedback, co-ordinate action and pinpoint focus. Nunwood goal is creating and planning joined up customer experience strategies by prioritizing investments and accelerating change. Nunwood plans joined up customer experience strategy by first having the customer experience vision. This is the first and most important aspect to an organization as it defines what kind of customer experience they wish to create. The first approach Nunwood takes under customer experience vision is the brand which brings forth global best practice and finally comes to an end with a shared defining vision for the organization. The second step in customer experience strategy is customer experience maturity modeling. Maturity modeling will allow your business to evolve its capabilities effectively by understanding where the barriers to customer satisfaction are. The third step is culture change and people plan. Nunwood defines the right internal culture as they understand that culture is the core of all great customer experiences. By defining the right internal culture and optimizing the current state is fundamental and will bring forth success to your organization. Nunwood also helps your organization to align employee experience with customer experience. This is essential to bring forth great customer experience as it changes how your employees think and act towards your customers.