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IBM Tealeaf Customer Experience
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IBM Tealeaf Customer Experience

Overview
Synopsis

IBM Tealeaf Customer Experience on Cloud is a software as a service (SaaS)-based analytics solution for web and mobile applications. It can help you understand and improve the overall customer experience by analyzing behavioral problems from large and complex data sets online and on mobile devices.

Category

Customer Experience Management Software

Features

• Low upfront hardware and infrastructure costs.
•Managed software updates and patches for a smooth upgrade experience.
• Routine health checks and resource monitoring for optimal performance.
•Drill-down functionality to determine the root cause of customer struggle.
•Responsive charts and graphs that offer compatibility with mobile and touch-enabled devices.

License

Proprietary

Price

Contact for pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

IBM Tealeaf Customer Experience

What is best?

• Ability to adjust bandwidth, computing power and storage to adapt to a growing user base.
•Capture data for individual user sessions and determine what content is valuable without the use of tags.
• Use a proprietary “event” approach that allows a customer's session to be tracked from start to finish.
•Ready-to-use reports and dashboards for fast consumption.
• Customizable reporting capabilities to suit specific analytic demands.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.9
8.5
Features & Functionality
7.7
8.4
Advanced Features
7.8
Integration
7.7
Performance
7.8
Training
Customer Support
7.9
Implementation
Renew & Recommend
Bottom Line

IBM Tealeaf Customer Experience on Cloud includes numerous ready-to-use reports and dashboards and offers customizable reports and dashboards for more specific analytic needs.

7.8
Editor Rating
8.5
Aggregated User Rating
1 rating
You have rated this

IBM Tealeaf Customer Experience on Cloud is a software as a service (SaaS)-based analytics solution for web and mobile applications. IBM Tealeaf Customer Experience can capture data for individual user sessions and determine what content is valuable without using tags. IBM Tealeaf Customer Experience lets users choose from ready-to-use reports and dashboards or customize them for their situation. And the IBM managed cloud environment lets you adjust bandwidth, computing power and storage to fit your changing business needs.   IBM Tealeaf Customer Experience can help you understand and improve the overall customer experience by analyzing behavioral problems from large and complex data sets online and on mobile devices. IBM Tealeaf Customer Experience on Cloud includes numerous ready-to-use reports and dashboards and offers customizable reports and dashboards for more specific analytic needs. IBM Tealeaf Customer Experience provides IBM managed cloud environment for Tealeaf, utilizing the high-performing IBM SoftLayer  cloud infrastructure. IBM Tealeaf Customer Experience supports powerful data capture approach that captures application interactions, device information and user context and reports and dashboards with an advanced user interface to support rich visualization and data exploration.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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