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Semeon Analytics

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Semeon Analytics

Overview

Synopsis

Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX.

Category

Text Analytics Software, Customer Experience Management

Features

• Text Analytics
• VOC (Voice of the Customer)
•Customer Experience Management (CX)
• Natural Language Processing (NLP)
• Machine Learning
• Visualizations: Dashboards, Multiple Export Formats, API
•3rd Party Integration: Tableau, PowerBI, etc.
•Semantic Analysis
•Intent Analysis
•Social Media Analytics

License

Proprietary

Price

Contact for pricing

Pricing

Contact for pricing

Free Trial

Available

Users Size

Small, Medium, Enterprise

User Industry

All Industries

Support

Phone, Training,

Languages

Multilingual

Devices

Windows
MAC

What is best?

•Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying.
•Text Analytics
• VOC (Voice of the Customer)
•Customer Experience Management (CX)
•Natural Language Processing (NLP)
•Machine Learning

What are the benefits?

•Build and Track your Customer Journey Map Satisfaction Level
• Decipher meaning of what is statistically relevant with concept clouds
•Understand Customer Intent
•Grasp what is relevant in real-time.
•Track the evolution of sentiment and intent
• Understand the influencer network

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

7.6

9.2

Features & Functionality

7.6

9.7

Advanced Features

7.6

9.7

Integration

7.6

9.3

Performance

7.6

9.5

Customer Support

7.6

9.7

Implementation

8.7

Renew & Recommend

9.9

Bottom Line

Semeon delivers Customer Intelligence through actionable insights in real-time from private and public data, without requiring a dedicated team or countless hours to get results. This knowledge empowers teams to be as responsive and effective as possible, delivering an exceptional Customer Experience (CX). Get in sync with the pulse of your customers in real time.

7.6

Editor Rating

9.5

Aggregated User Rating

9 ratings

You have rated this

Semeon is an AI powered SAAS platform enabling unparalleled precision to extract full ideas, sentiment and intent. Remove customer perspective siloes by crossing together public data (social media, blogs, forums, news) and private data (surveys, emails, call center, CRM).

Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX.

Semeon leverages Customer Intelligence (VOC) to better CX. Why? Because companies today are forced to shift from being Product Centric to become Customer Centric. Its hard, because there is too much data and data are mostly unstructured, making it costly and non responsive for companies to analyze (Noise vs Signal).

Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what your customers say and the words they use. This helps your company build the best customer experience possible, informing adequately customer support, marketing, communication, product and innovation departments while supporting organization transformation of processes, culture and overall management.