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Medallia
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Medallia

Overview
Synopsis

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

Category

Text Analytics Software, Customer Experience Management Software

Features

•Customer Experience Management
•Customer Retention
•Net Promoter Score
•Survey Design
•Text Analytics
•Voice of the Customer
•CEM Software

License

Proprietary Software

Price

•Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Medallia

What is best?

•Customer Experience Management
•Customer Retention
•Net Promoter Score
•Survey Design
•Text Analytics
•Voice of the Customer

What are the benefits?

•Engage in dialogue with your customers
•Measure your experiences in every dimension
•Uncover needs and diagnose problems

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.0
Features & Functionality
9.1
Advanced Features
8.9
Integration
8.9
Performance
9.0
Training
Customer Support
9.1
Implementation
Renew & Recommend
Bottom Line

Medallia allows users to easily and intuitively slice-and-dice all their information in real time. Every module features a configurable interface that allows the user to adjust everything from organizational scope to customer segment to time period.

9.0
Editor Rating
Aggregated User Rating
You have rated this

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

Medallia Ask Now integrates testing with customer experience management so that you can drive continuous improvement for your company. The tool enables companies to run simultaneous real-world tests on specific customer segments that are quick and easy to set up.

Medallia allows users to easily and intuitively slice-and-dice all their information in real time. Every module features a configurable interface that allows the user to adjust everything from organizational scope to customer segment to time period.

 

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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