Medallia

Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

Medallia Ask Now integrates testing with customer experience management so that you can drive continuous improvement for your company. The tool enables companies to run simultaneous real-world tests on specific customer segments that are quick and easy to set up.

Medallia allows users to easily and intuitively slice-and-dice all their information in real time. Every module features a configurable interface that allows the user to adjust everything from organizational scope to customer segment to time period.