ResponseTek

The ResponseTek Listening Platform eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction.ResponseTek CEM software helps clients deliver exceptional experiences to customers with insights gathered from real-time customer feedback. Cloud-based and configurable to your business needs, it delivers world-class Voice of Customer programs at scale with 5 core modules: Listen, Learn, Act, Engage and Manage.

Gather Customer Feedback - With ListenRT, capture the tone of voice of your customer on any device, in any language, each and every touchpoint. As experts at highly personal transactional surveys online, they give customers the power to convey opinions in quick and efficient platforms, resulting in survey response rates that can reach up to 48%. They will also permit additional tuning in via text analytics, emotion analysis, and social media so you can create a complete view of the customer experience across the organization. Make data-driven decisions throughout the organization with LearnRT. Identify where brand gained or lost the loyalty with powerful evaluation and reporting tools, altering feedback into insights. Check out reports, dashboards, and scorecards, and put customer comments at the center of your business. One will be able to access trends reports at the line of business or division level, or exercise right down to the consumer or employee level to examine individual feedback. Zero matter what you want to discover, you'll have real-time knowledge at your fingertips. Empower, your workers, if you want them to deliver exceptional customer experiences. ActRT offers performance management tools to understand how their services impact the delivery of the brand promise and involved action management to help these groups constantly go beyond customer expectations. With immediate access to feedback and insights from customers, the frontline becomes more involved, and team leads gain immediate opportunities for training and coaching based on the Voice of the Customer. Make a two-way customer dialogue with EngageRT and close the loop with customers to solution a poor experience or learn about a positive one.