Top 24 Customer Experience Management Software
Competition is intensifying as digital platforms allow companies of any size, anywhere, to roll out products quickly and deliver them to new markets. The experience a potential customer or an existing customer can get from the business is a critical competitive advantage in the digital era.
To attract new customers and to retain existing customers, business has to be focusing on customer experience management which can yield better results at a lower cost. It costs significantly less money to attract new customers than to retain existing customers.
Reducing churn, Upselling are essentially more profitable to a business and act as competitive advantage of business. The goal of customer experience management is to build customer loyalty and to reduce customer churn.
For a business, understanding the customer journey is about learning the customers experience from the moment they begin considering a purchase, and then collaborating with the potential customer to make the journey toward buying a product or service as simple, clear, optimized and efficient as possible.
What are the Top Customer Experience Management Software: Chattermill, Abzooba, Avaya, Medallia, Confirmit Horizons, Pega, Oracle CX Platform, Clarabridge, NGDATA Lily Enterprise, Semeon Analytics, Sparkcentral, VOZIQ, SandSIV VOC HUB, IBM Tealeaf Customer Experience, Genesys, SAS Customer Experience Management, Tenfold, IBM Customer Experience Suite, ResponseTek, Satmetrix, Genex, OpenText Experience Suite, SynGro, KPMG Nunwood are some of the examples of Customer Experience Management Software.
You may like to read: How to Select the Best Customer Experience Management Software for Your Business
What are Customer Experience Management Software
Customer Experience Management software capture feedback from every customer interaction to analyze to understand emerging trends and customer issues and helps to monitor, respond and improve every key moment along the customer journey.
Customer Experience Management Software includes features and functionality for collecting and consolidating customer data analytics, customer feedback, and a mechanism for delivering the right content to the customer based on that data. Customer Management software helps provide the best possible experience for a potential customer.
Customer Experience Management Software known as CEM tracks customer interactions throughout the customer journey. It helps you to monitor the interaction, gain insights from the inter actions and helps you to improve the customer experience.
Many areas of the business are going to benefit from focusing and prioritizing the customer experience strategy. Having happy customers enables you to have good profit margins.Customer Experience Management Software helps organizations to improve the customer journey by developing a lifetime loyalty which will benefit the organization with a long term growth.
You may like to read: How to Select the Best Customer Experience Management Software for Your Business
What are Customer Experience Management Software Implementation Examples
Customer Experience Management Software helps companies to have a 360-degree view of customers, with integrated, up-to-date data on customer accounts. This customer experience management software integrates web portal, social and mobile technologies with content and analytics to help you anticipate customer needs and build brand loyalty. Here are some of the example user cases of Customer Experience Management Software.
- Philips integrated their product information management system with Adobe Experience Manager which helped them to lets quickly update over 30,000 product descriptions every day, creating smooth, consistent experiences for their customers. This helped them to deliver continuous, personal experiences tailored to the context of each customer.
- Airbnb has a business model with thousands of customer service agents, operating out of 20 physical locations around the world, serve both hosts and guests. That Global Customer Experience team aims to ensure a positive customer experience that begins on Airbnb’s platform and extends for the duration of a stay. To build data models that support personalized flows, data scientists in the Support Products Group are pulling the information they need from Zendesk. Zendesk provides customer data and insights on the backend, Airbnb has leveraged the Zendesk API to provide a customized agent UI, and to integrate with a collection of internal agent tools.
- Sephora implemented a customer loyalty program that would make its renowned customer experience even better. Medallia’s customer loyalty program helped Sephora achieve real-time customer feedback aa customer response is accessible immediately.
- Foxwoods Resort Casino has built a sophisticated analytics infrastructure that leaves little to chance in terms of customer experience. With the help of SAS solution , they know the guests' preferences, which help them to better target the promotional offers based on their histories and preferred amenities. This helps to create tailored offers that earn customer loyalty .
Factors to consider when buying Customer Experience Management Software
The objective of Customer Experience Management Software is to build customer loyalty and to reduce customer churn.
The selection of Customer Experience Management Software depends on understanding, assessing and prioritizing your requirements, shortlisting the vendors based on your requirements, products features and functionality, industry experience and prior implementation experience.
You will have to closely assess the products capabilities of shortlisted vendors with your user cases with demos, which finally leads to selection of an effective, ideal Customer Experience Management Software which suits to your business requirements.
Here are some tips for Selecting an effective Customer Experience Management Software.
Top Customer Experience Management Software
Chattermill
Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer-centric decisions. Using sentiment and theme analytics we help you convert detractors into promoters by addressing the areas of their experiences that matter the most. Intelligent search options make pinpointing customer pain points a quick and easy task. Cut through the noise and get to the centre of the issues of your customer experiences. Create, track and analyse custom metrics through our intuitive dashboard to create more of the experiences your customers love. Every piece of feedback counts. We aggregate it all…
- Categorization and sentiment analysis.
- Customer experience prioritisation.
- Customer support performance insights.
- Net Promoter Score.
- CSAT.
- Personalised analytics dashboard.
- Aggregate feedback (Surveys, Reviews, Support Tickets and more) with API integrations.
- Multiple languages.
- Enterprise-grade security.
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- All training samples are tailor made from your customer feedback.
- Share insight across teams with visual dashboards.
- Understand priorities.
- Categorization and sentiment analysis.
- Customer experience prioritisation.
- Customer support performance insights.
Abzooba
Abzooba’s social media monitoring, analyses, and analytics platform uses sophisticated technologies such as Natural language processing, Domain specific ontologies and Machine learning based classification over Big Data to provide organizations with actionable intelligence and insights in real-time. Abzooba’s XPRESSOMeter is a real time social media monitoring application that uses the underlying capabilities of Automated Expression classification. XPRESSOInsights is Abzooba’s Social Media Analytics product built upon its “expression based classification” technology. The system provides insights into products, behavior, expression. Most Social Media monitoring and analyses solutions available in the market today simply cannot handle the volume of information (Big Data) and…
• Data Preparation
• Insight Generation
• Data Visualization
• Statistical Modeling
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• Data Preparation
• Insight Generation
• Data Integration Services
• Dynamic Carrier Identification in Logistics
• 89% Accuracy for Demand Prediction
• Increasing Sales through Social Media Analytics
Avaya
Avaya is a global provider of business collaboration and communication solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. Avaya explores communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts businesses ahead in a world of mobility, apps, social, and cloud, business workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as business grow, one can count on unrivaled scalability and flexibility to support every location, from small branches to corporate headquarters.…
•Omnichannel Assisted Experience
•Omnichannel Automated Experience
•Actionable Insights
•Communication and Messaging
•Platform and Infrastructure
•Video and Conferencing
•Software-Defined Networking
•Ethernet Switches
•Access Control
•Wireless Networks
•Network Management
•Partner and Service Provider Cloud Solutions
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•Omnichannel Assisted Experience
•Omnichannel Automated Experience
•Actionable Insights
Medallia
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Medallia Ask Now integrates testing with customer experience management so that you can drive continuous improvement for your company. The tool enables companies to run simultaneous real-world tests on specific customer segments that are quick and easy to set up. Medallia allows users…
•Customer Experience Management
•Customer Retention
•Net Promoter Score
•Survey Design
•Text Analytics
•Voice of the Customer
•CEM Software
•Contact for Pricing
•Customer Experience Management
•Customer Retention
•Net Promoter Score
•Engage in dialogue with your customers
•Measure your experiences in every dimension
•Uncover needs and diagnose problems
Confirmit Horizons
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. With Confirmit Horizons, you are able to uncover richer insights, so you can make smarter decisions and execute faster reactions. Confirmit’s reporting is extremely flexible and can be customized, analyzed, and visualized in virtually any way you can imagine. It provides real-time insights regardless of the channels you use to gather feedback or research data.With Confirmit’s text and social analytics…
• Reporting and analysis
• Survey design
• Data and feedback collection
• Alerts management
• Text analytics
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• Reporting and analysis
• Survey design
• Data and feedback collection
• Use any single or combination of channels to capture responses, maximizing response rates and insight.
• Harness the power of mobile to access hard-to-reach audiences.
• Create at-a-glance dashboards or in-depth customized reports and deliver them automatically.
Pega
Pega Marketing is the next step in the evolution of the customer engagement platform. Integrating sophisticated customer analytics and business rules in real time, Pega constantly evaluates the context of each customer interaction and recommends the most relevant offer, content, channel and action to take. With Pega, users can build deeper connections with customers, moving beyond segmentation campaigns to a focus on customer experience management across all channels. Pega provides an always-on, digital customer brain. Pega Marketing lets the users deliver on the promise of personalized customer engagement. By analyzing streaming data, tracking patterns and triggering actions for the right…
• Campaign design tools that let you easily design, build and execute strategy across coordinated campaigns.
• Next-best-action capabilities that anticipate customer needs in real time and suggest the right offer
• Simulation and testing tools that let you understand the potential impact of complex customer strategies
• Self-learning technology that lets you refine customer journey management strategies in real time
• Predictive analytics that let you accurately anticipate customer behavior.
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• Campaign design tools that let you easily design, build and execute strategy across coordinated campaigns.
• Next-best-action capabilities that anticipate customer needs in real time and suggest the right offer
• Simulation and testing tools that let you understand the potential impact of complex customer strategies
Oracle CX Platform
The Oracle CX platform is a suite of cloud-based tools for CRM and sales, marketing, customer service, e-commerce and other tools, such as configure, price quote tools. The CX cloud suite strategy has been to provide the most complete, broadest and deepest footprint to support a customer organization in delivering an end to end customer experience. Oracle CX Cloud apps are architected into an integrated platform that your customers can adopt in full or adopt in modular fashion. The Oracle CX platform helps you see more consistent service to your high value customers. The platform provides a set of prepackaged,…
• Marketing cloud
• Sales Cloud
• Service Cloud
• CPQ Cloud (Configure, price, and quote)
• Commerce cloud
• Loyalty cloud
• Engagement cloud
• Customer data management cloud
• Sales performance management cloud
• Social cloud
• CX cloud for midsize
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• Marketing cloud
• Sales Cloud
• Service Cloud
Clarabridge
Clarabridge provides a SaaS (Software as a Service) solution for analyzing customer feedback data. This solution helps businesses understand the customer journey and is the foundation for customer experience management (CEM) programs. The Clarabridge intelligence platform takes in data from any source, including social media, web chat, call center recordings, agent notes, surveys, online reviews, and many others. The platform is a centralized hub for all of this customer feedback data, allowing users to analyze it to drive business decisions. Specifically, the technology performs sentiment analytics to detect emotion, context, and root causes, as well as predict future customer behaviors.…
•Customer Engagement
•Natural Language Processing
•Omni-Channel
•Sentiment Analysis
•Social Listening
•Social Media Analytics
•Contact for Pricing
•Social Listening
•Social Media Analytics
•Social Media Management
•Listen to Your Customers
•Analyze the Intelligence
•Clarabridge enables real-time front-line response and business optimization
NGDATA Lily Enterprise
NGDATA Lily Enterprise gives you individualized customer intelligence to communicate with a completely customer-centric approach. You can deliver greater impact and results, build a data-aware organization by bringing analytics to a much larger set of users, and offer faster time to value. NGDATA’s Lily Enterprise is the customer experience management solution that finds insights and executes on them, bridging the gap between the worlds of data and business, enabling you to deliver timely, relevant, contextually-aware, and personalized offers and experiences that your customers embrace. Having Lily Customer DNA available in real-time enables you to use next-best-action and -offer recommendations, detect…
•Increase your targeting precision and acquire new high value customers.
•Increase your cross-sell and up-sell rates through
•Improve customer satisfaction and increase efficiency
•Extend the customer lifetime of your valued customers
•Support partner programs or personalize the customer experience
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•Increase your targeting precision and acquire new high value customers.
•Increase your cross-sell and up-sell rates through
•Improve customer satisfaction and increase efficiency
Semeon Analytics
Semeon is an AI powered SAAS platform enabling unparalleled precision to extract full ideas, sentiment and intent. Remove customer perspective siloes by crossing together public data (social media, blogs, forums, news) and private data (surveys, emails, call center, CRM). Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX. Semeon leverages Customer Intelligence (VOC) to better CX. Why? Because companies today are forced to shift from being Product Centric to become Customer Centric. Its hard, because there is too much data and data…
• Text Analytics
• VOC (Voice of the Customer)
•Customer Experience Management (CX)
• Natural Language Processing (NLP)
• Machine Learning
• Visualizations: Dashboards, Multiple Export Formats, API
•3rd Party Integration: Tableau, PowerBI, etc.
•Semantic Analysis
•Intent Analysis
•Social Media Analytics
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•Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying.
•Text Analytics
• VOC (Voice of the Customer)
•Build and Track your Customer Journey Map Satisfaction Level
• Decipher meaning of what is statistically relevant with concept clouds
•Understand Customer Intent
Sparkcentral
Sparkcentral make it easy for your customers to reach you and provide them with amazing service regardless of the way they contact you. Sparkcentral aims to forge the future of customer experience by building innovative software applications that make companies incredibly efficient in engaging with individuals, maintaining one-on-one relationships and building mutual trust. Sparkcentral boasts a personalized feature that recognizes customers across social media and knows them across mobile. It also boasts a feature based on contextual significance of data that maintains a unified conversational history and responds appropriately. It also features several quick response tools. These tools implement a…
•Integrate & Connect
•Authenticate Securely
•Unify Customer Information
•Proactive
•Contact for Pricing
•Integrate & Connect
•Authenticate Securely
•Unify Customer Information
VOZIQ
VOZIQ helps businesses leverage contact center customer interactions as a strategic data source for actionable intelligence about customer sentiment, intent and effort. These insights help contact centers address customer experience issues, predict and prevent customer churn, and significantly improve contact center efficiency. VOZIQ’s Text Analytics Solutions for Contact Centers leverage its cloud-based text analytics platform to capture customer interactions from agent notes and surveys, integrate them with customer data from CRM and billing systems, and deliver unified analytics about customer sentiments, issue types and root causes. Establish multiple listening posts throughout your contact centers and business units by integrating customer…
• Unified customer intelligence
• Customer intelligence for contact centers
• Advanced journey analytics
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• Unified customer intelligence
• Customer intelligence for contact centers
• Advanced journey analytics
• Predictive text analytics
• Enterprise grade stack
• Quickest time to value
SandSIV VOC HUB
SandSIV’s VOC Hub big-data technologies capture, analyse, integrate and measure omni-channel feedback from multiple sources and act in real time on customer insights. SandSIV collect feedback from any available source and survey your customers across multiple touch-points in an omni-channel, real-time environment. Embrace best-in-class sentiment analysis and advanced analytics to uncover and swiftly manage the issues that are affecting your customers and ultimately, your organisation. Act on customer insights by applying automated rules on alerts and triggers. Measure feedback in real-time with online, graphical dashboards and use slide & dice and drill-down functionality to easily understand and interpret customer feedback. SandSIV empowers its purchasers…
•Superior Customer Intelligence
•Enhance Customer Experience
•Reduce Customer Churn
•Analyze
•Integrate
•Measure
•Improve
•Superior Customer Intelligence
•Enhance Customer Experience
•Reduce Customer Churn
IBM Tealeaf Customer Experience
IBM Tealeaf Customer Experience on Cloud is a software as a service (SaaS)-based analytics solution for web and mobile applications. IBM Tealeaf Customer Experience can capture data for individual user sessions and determine what content is valuable without using tags. IBM Tealeaf Customer Experience lets users choose from ready-to-use reports and dashboards or customize them for their situation. And the IBM managed cloud environment lets you adjust bandwidth, computing power and storage to fit your changing business needs. IBM Tealeaf Customer Experience can help you understand and improve the overall customer experience by analyzing behavioral problems from large and…
• Low upfront hardware and infrastructure costs.
•Managed software updates and patches for a smooth upgrade experience.
• Routine health checks and resource monitoring for optimal performance.
•Drill-down functionality to determine the root cause of customer struggle.
•Responsive charts and graphs that offer compatibility with mobile and touch-enabled devices.
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• Ability to adjust bandwidth, computing power and storage to adapt to a growing user base.
•Capture data for individual user sessions and determine what content is valuable without the use of tags.
• Use a proprietary “event” approach that allows a customer's session to be tracked from start to finish.
IBM Tealeaf Customer Experience
Genesys
Genesys, is a Customer Experience Platform, that empowers companies to create exceptional omnichannel experiences, journeys and relationships.The Genesys CX Platform ensures that the experience you deliver aligns with the expectations of your customer - and is journey appropriate. By more effectively matching the workload and the required staffing levels for each customer journey, you can deliver consistent service levels over all touchpoints, channels and interactions throughout your call center or contact center and back office. Genesys features the integration of backend solutions and is involved in conducting a seamless business experience. It features Improved Customer Experience and allows better business…
•Workforce Optimization
•Workforce Management
•Interaction Recording
•Speech & Text Analytics
•Quality Management
•Agent Coaching
•Skills Management
•Customer Survey
•Integration
•Routing
•Omnichannel Desktop
•Application Design
•Reporting & Analytics
•Management & Deployment
•Editions: Free trial
•Premier package
•Business package
•Pricing is specific to the choice of the package
•Enterprise
•Omnichannel
•SIP Communications
SAS Customer Experience Management
Customer Experience Management Solutions from SAS includes SAS Intelligent Advertising for Publishers , SAS Marketing Automation ,SAS Marketing Optimization and SAS Real-Time Decision Manager. SAS Intelligent Advertising for Publishers Gain complete control over your online advertising and make ad server processes more efficient. SAS Marketing Automation Get more campaigns out the door in an automated, trackable and highly repeatable fashion. SAS Marketing Optimization Make the most of each customer contact by determining how business variables will affect outcomes. SAS Real-Time Decision Manager Deliver highly relevant, interactive offers based on automated analytical techniques. Creating consistent brand experiences across channels. While customers…
•Creating consistent brand experiences across channels
•Integrating channel and brand experiences
•Consolidating data into a single view of the customer
•Create and maintain complete customer profiles
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•Creating consistent brand experiences across channels
•Integrating channel and brand experiences
•Consolidating data into a single view of the customer
SAS Customer Experience Management
Tenfold
Tenfold is an essential sales performance application for business workflow. This is through better relationship tracking, outbound calling and follow up task creation. Tenfold digs in your business and aggregates all data into a universal data layer that users can access in real time. Tenfold enables you to make quick responses and decisive actions to ensure customer satisfaction by allowing you to easily access unified view of previous communications, actions and engagements whenever you interact with a customer. With Tenfold agent-customer conversations are improved this is due to its integration with leading CRM platforms and phone systems. Tenfold is automated…
• Emails
• Floating UI
• Notes
• Calls
• Task follow-up
• Call History
• Gamification
• Click to dial
• Graphs
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• Floating UI
• Notes
• Calls
IBM Customer Experience Suite
IBM Customer Experience Suite delivers rich, engaging and personalized web experiences through multiple channels. This customer experience management software integrates social and mobile technologies with content and analytics to help you anticipate customer needs and build brand loyalty. Use customer experience management software tools to help you develop and manage dynamic content and rich media, and deliver them to a variety of channels. Create more targeted campaigns and dynamically adapt content and offers based on user actions and preferences.Make it easier for users to interact with your business and share ideas and opinions. Communicate throughout multiple channels such as mobile…
•Create. Use customer experience management software tools
•Target. Create more targeted campaigns and dynamically adapt content
•Socialize. Make it easier for users to interact with your business and share ideas and opinions
•Integrate. Communicate throughout multiple channels such as mobile devices
•Optimize. Use customer experience management software analytics
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•Create. Use customer experience management software tools
•Target. Create more targeted campaigns and dynamically adapt content
•Socialize. Make it easier for users to interact with your business and share ideas and opinions
ResponseTek
The ResponseTek Listening Platform eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction.ResponseTek CEM software helps clients deliver exceptional experiences to customers with insights gathered from real-time customer feedback. Cloud-based and configurable to your business needs, it delivers world-class Voice of Customer programs at scale with 5 core modules: Listen, Learn, Act, Engage and Manage. Gather Customer Feedback - With ListenRT, capture the tone of voice of your customer on any device, in any language, each and every touchpoint. As experts at highly personal transactional surveys online, they give customers…
•Trend Analysis
•Survey Management
•Text Analysis
•Analytics
•Dashboard
•Action Management
•Feedback Management
•Trend Analysis
•Survey Management
•Text Analysis
Satmetrix
Satmetrix is a powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. Satmetrix offers two product packages: NPX Standard and NPX Pro, built to reflect the latest thinking in customer experience management and to align with the updated NPS2 methodology. Provides Out-of-the-box reports are not only intuitive and visually stunning, but built for easy drilldown and exploration to uncover root causes of delight and disappointment for your most valuable customers.Built-in text analytics give you a clear view of what your customers are telling you in their…
•Visualize Your Customer Data
•Gain New Insight with Text Analytics
•Integration Expands Your Reach
•Collaborate and Share to Drive Action
•Rescue At-Risk Customers
•Amplify Positive Word of Mouth
•Self-service That Puts You in the Driver’s Seat
•We Work Where You Work
•Visualize Your Customer Data
•Gain New Insight with Text Analytics
•Integration Expands Your Reach
Genex
Genex insights is an integrated market research company that understands technology and research. It offers real research, value in real time. Genex insights are market research professionals who specialize in customer experience management, CX software, employee surveys and research technology. Genex insights brings together the right people and technology to help you gain valuable research into your industry, customers and stakeholders. Genex insights offers market research, customer experience management & CX software and stakeholder research. Market research helps your business develop better products and services. In addition, it helps you gain a more accurate and deeper understanding of the kind…
• Market research
• Customer experience Management and CX software
• Stakeholder research
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OpenText Experience Suite
OpenText Enterprise Information Management solutions are a group of content management software that is used to manage content or unstructured data for large companies. OpenText simply helps you to manage the flow of information, on-premises or in the cloud. OpenText enables you to build your business in the digital age while having a critical insight on each and every aspect in your business. OpenText creates exceptional customer and employee experience through the Customer Experience Management system. Employees in your business will serve your customers in the required way through customer communications management and workforce optimization. The content experience management also…
• Customer experience management
• Business process management
• Business network
• Enterprise content management
• Discovery
• Analytics
• Personal – free
• Team - $5/user/month
• Business - $10/user/month
• Enterprise - $30/user/month
• Customer experience management
• Business process management
• Business network
SynGro
SynGro is a leading Customer Experience technology company. SynGro is a customer intelligence platform that consolidates Omni-channel customer data for self-service reporting, analytics, and action driving. It enables business professionals to grow customer retention rates and increase lifetime value. SynGro provides next generation Customer Experience reporting software to empower enterprises with the customer insight they need to drive profitable action and manage operational performance. SynGro’s clients are capable to collect and act on customer insight from more than 80 countries and in 30 different languages. SynGro enables business professionals to create business reports and dashboards from Omni channel customer information.…
•Eliminate customer information data silos
•Integrate CX data with other organisational data
•Business users customise their own reports
•Drive action and manage performance
•Contact for pricing
•Eliminate customer information data silos
•Integrate CX data with other organisational data
•Business users customise their own reports
KPMG Nunwood
KPMG Nunwood helps clients rapidly improve, using best-in-class customer experience measurement, voice of the customer and NPS programmes. Powered by Fizz technology, we manage real-time feedback, pinpoint focus and co-ordinate action.Nunwood are specialists in feedback technology, journey mapping, customer experience measurement, NPS programmes and voice of the customer. Nunwood uses Fizz technology in their feedback system. This makes Nunwood to manage real time feedback, co-ordinate action and pinpoint focus. Nunwood goal is creating and planning joined up customer experience strategies by prioritizing investments and accelerating change. Nunwood plans joined up customer experience strategy by first having the customer experience vision.…
• Customer experience strategy
• Experience design and journey mapping
• Strategic insight and investment analytics
• NPS, measurement and voice of the customer
• Voice of the customer software
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• Customer experience strategy
• Experience design and journey mapping
• Strategic insight and investment analytics
You may like to read: How to Select the Best Customer Experience Management Software for Your Business
What are Customer Experience Management Software?
Customer Experience Management software capture feedback from every customer interaction to analyze to understand emerging trends and customer issues and helps to monitor, respond and improve every key moment along the customer journey. Customer Experience Management Software includes features and functionality for collecting and consolidating customer data analytics, customer feedback, and a mechanism for delivering the right content to the customer based on that data. Customer Management software helps provide the best possible experience for a potential customer.
What are the Top Customer Experience Management Software?
Chattermill, Abzooba, Avaya, Medallia, Confirmit Horizons, Pega, Oracle CX Platform, Clarabridge, NGDATA Lily Enterprise, Semeon Analytics, Sparkcentral, VOZIQ, SandSIV VOC HUB, IBM Tealeaf Customer Experience, Genesys, SAS Customer Experience Management, Tenfold, IBM Customer Experience Suite, ResponseTek, Satmetrix, Genex, OpenText Experience Suite, SynGro, KPMG Nunwood are some of the examples of Customer Experience Management Software.
ADDITIONAL INFORMATION
I would recommend taking a look at CloudCherry. It’s a fantastic Enterprise-class Customer Experience Management platform. Fully-features, great customer service and a great price. I love their journey-based approach!
ADDITIONAL INFORMATION
Thank you for the great post. I like to recommend adding Bytesview a saas-based text analysis solution. It provides various industry-specific text analysis solutions for comprehensive customer experience management.