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VOZIQ
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VOZIQ

Overview
Synopsis

VOZIQ helps businesses leverage contact center customer interactions as a strategic data source for actionable intelligence about customer sentiment, intent and effort.

Category

Text Analytics Software

Features

• Unified customer intelligence
• Customer intelligence for contact centers
• Advanced journey analytics

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

VOZIQ

What is best?

• Unified customer intelligence
• Customer intelligence for contact centers
• Advanced journey analytics

What are the benefits?

• Predictive text analytics
• Enterprise grade stack
• Quickest time to value
• Extract customer sentiments
• Categorize customers

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.2
Features & Functionality
7.7
8.1
Advanced Features
7.7
8.4
Integration
7.7
8.1
Performance
7.7
Training
8.1
Customer Support
7.7
8.1
Implementation
Renew & Recommend
Bottom Line

VOZIQ’s Text Analytics Solutions for Contact Centers leverage its cloud-based text analytics platform to capture customer interactions from agent notes and surveys, integrate them with customer data from CRM and billing systems, and deliver unified analytics about customer sentiments, issue types and root causes.

7.7
Editor Rating
8.2
Aggregated User Rating
1 rating
You have rated this

VOZIQ helps businesses leverage contact center customer interactions as a strategic data source for actionable intelligence about customer sentiment, intent and effort. These insights help contact centers address customer experience issues, predict and prevent customer churn, and significantly improve contact center efficiency. VOZIQ’s Text Analytics Solutions for Contact Centers leverage its cloud-based text analytics platform to capture customer interactions from agent notes and surveys, integrate them with customer data from CRM and billing systems, and deliver unified analytics about customer sentiments, issue types and root causes. Establish multiple listening posts throughout your contact centers and business units by integrating customer interactions and feedback from Contact Centers, Surveys, Emails, and CRM Systems and Advanced data joiners to track and integrate customer interactions and gather high-quality data from call center agent notes, IVR, website, surveys, emails, chats, CRM, transactions data and so on.

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1 Reviews
  • Kate
    July 19, 2017 at 5:25 pm

    Powerful customer intelligence platform that is built excessively for creation of customer awareness

    Company size

    Enterprise (>1001)

    User Role

    IT Support

    User Industry

    Health care

    Rating
    Ease of use8.2

    Features & Functionality8.1

    Advanced Features8.4

    Integration8.1

    Training 8.1

    Customer Support8.1

    ADDITIONAL INFORMATION
    VOZIQ provides a powerful customer intelligence platform that is built excessively for creation of customer awareness in contact centers. The customer intelligence platform also comes with pre-built capabilities that enable integration and analyzing every customer interaction from contact centers. The unified customer analytics enables aggregation of interactions and records of every customer from multiple channels and disparate systems that are across business units and contact centers. The unified customer analytics also enables searching of millions of unified customer records. With unified customer analytics, customer data can be integrated from every voice of customer touchpoint and contact center system using VOZIQ’s unified contact record format. The advanced journey analytics provides a good platform for uncovering contexts of each call by accurately mapping the sequence of journey events then linking it with the customer sentiment and intent. It enables crafting of an effective engagement strategy for every customer. VOZIQ also enables discovering of high effort calls by combining metrics such as long calls, repeat calls or transfers.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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