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VOZIQ helps businesses leverage contact center customer interactions as a strategic data source for actionable intelligence about customer sentiment, intent and effort.
• Predictive text analytics • Enterprise grade stack • Quickest time to value • Extract customer sentiments • Categorize customers
PAT Rating™
Editor Rating
Aggregated User Rating
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Ease of use
7.8
7.1
Features & Functionality
7.7
8.9
Advanced Features
7.7
9.0
Integration
7.6
8.9
Performance
7.8
8.9
Customer Support
7.6
8.1
Implementation
8.0
Renew & Recommend
7.4
Bottom Line
VOZIQ’s Text Analytics Solutions for Contact Centers leverage its cloud-based text analytics platform to capture customer interactions from agent notes and surveys, integrate them with customer data from CRM and billing systems, and deliver unified analytics about customer sentiments, issue types and root causes.
7.7
Editor Rating
8.3
Aggregated User Rating
3 ratings
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VOZIQ helps businesses leverage contact center customer interactions as a strategic data source for actionable intelligence about customer sentiment, intent and effort. These insights help contact centers address customer experience issues, predict and prevent customer churn, and significantly improve contact center efficiency.
VOZIQ’s Text Analytics Solutions for Contact Centers leverage its cloud-based text analytics platform to capture customer interactions from agent notes and surveys, integrate them with customer data from CRM and billing systems, and deliver unified analytics about customer sentiments, issue types and root causes. Establish multiple listening posts throughout your contact centers and business units by integrating customer interactions and feedback from Contact Centers, Surveys, Emails, and CRM Systems and Advanced data joiners to track and integrate customer interactions and gather high-quality data from call center agent notes, IVR, website, surveys, emails, chats, CRM, transactions data and so on.
Powerful customer intelligence platform that is built excessively for creation of customer awareness
Company size
Enterprise (>1001)
User Role
IT Support
User Industry
Health care
Rating
Ease of use8.2
Features & Functionality8.1
Advanced Features8.4
Integration8.1
Training 8.1
Customer Support8.1
ADDITIONAL INFORMATION VOZIQ provides a powerful customer intelligence platform that is built excessively for creation of customer awareness in contact centers. The customer intelligence platform also comes with pre-built capabilities that enable integration and analyzing every customer interaction from contact centers. The unified customer analytics enables aggregation of interactions and records of every customer from multiple channels and disparate systems that are across business units and contact centers. The unified customer analytics also enables searching of millions of unified customer records. With unified customer analytics, customer data can be integrated from every voice of customer touchpoint and contact center system using VOZIQ’s unified contact record format. The advanced journey analytics provides a good platform for uncovering contexts of each call by accurately mapping the sequence of journey events then linking it with the customer sentiment and intent. It enables crafting of an effective engagement strategy for every customer. VOZIQ also enables discovering of high effort calls by combining metrics such as long calls, repeat calls or transfers.
Powerful customer intelligence platform that is built excessively for creation of customer awareness
Enterprise (>1001)
IT Support
Health care
ADDITIONAL INFORMATION
VOZIQ provides a powerful customer intelligence platform that is built excessively for creation of customer awareness in contact centers. The customer intelligence platform also comes with pre-built capabilities that enable integration and analyzing every customer interaction from contact centers. The unified customer analytics enables aggregation of interactions and records of every customer from multiple channels and disparate systems that are across business units and contact centers. The unified customer analytics also enables searching of millions of unified customer records. With unified customer analytics, customer data can be integrated from every voice of customer touchpoint and contact center system using VOZIQ’s unified contact record format. The advanced journey analytics provides a good platform for uncovering contexts of each call by accurately mapping the sequence of journey events then linking it with the customer sentiment and intent. It enables crafting of an effective engagement strategy for every customer. VOZIQ also enables discovering of high effort calls by combining metrics such as long calls, repeat calls or transfers.