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Sprinklr is the most complete enterprise social technology in the world, purpose-built for global brands to drive business outcomes and manage customer experiences across all touch-points.
•Unites internal teams, unifies customer data, and enables large companies to create competitive customer experiences •Social Listening, the volume, context, and sentiment of online conversations •Reach, engage, and listen to their customers
PAT Rating™
Editor Rating
Aggregated User Rating
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Ease of use
8.5
5.7
Features & Functionality
8.6
6.9
Advanced Features
8.5
7.6
Integration
8.6
7.7
Performance
8.7
5.6
Customer Support
8.7
8.2
Implementation
4.8
Renew & Recommend
5.3
Bottom Line
Sprinklr, brands can truly know their customers not as data points, but as people. With deeper, richer context across touchpoints, organizations can seamlessly craft meaningful experiences customers will want to share with others
8.6
Editor Rating
6.7
Aggregated User Rating
6 ratings
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Sprinklr is an enterprise social technology purpose-built for global brands to drive business outcomes and manage customer experiences across all touch-points. Sprinklr's fully integrated social media management software powers social connections across 77 countries.
Sprinklr, brands can truly know their customers not as data points, but as people. With deeper, richer context across touchpoints, organizations can seamlessly craft meaningful experiences customers will want to share with others. Sprinklr's premium modules help brands expand upon their core social infrastructure, creating a custom environment that's finely tuned to drive even more powerful experiences for their customers.
Social media management platform used for the enterprise for advertising, marketing, sales research
Company size
Small (<50)
User Role
Super User
User Industry
Entertainment
Rating
Ease of use8.4
Features & Functionality8.3
Advanced Features8.1
Integration8.1
Performance8.1
Implementation8.1
ADDITIONAL INFORMATION Sprinklr is a social media management platform used for the enterprise for advertising, marketing, sales research and commerce in most social media platforms such as twitter, Facebook and LinkedIn. When this platform is deployed across the enterprise and plugged into legacy customer-facing systems like email, CRM, and the website, normally you now have a unified system of engagement that allows your employees to collaborate in real time across business units, markets, and departmental silos to manage customer experience at scale. Sprinklr provides the user with enablement. Sprinklr gives you knowledge enablement for interactive onsite and virtual training programs, depending on your unique requirements. It also provides you with success management. This platform usually provides you with a success manager who is equipped with knowledge, tools and resources needed to ensure your social strategy is normally optimized to its full potential and your concerns are addressed quickly. This platform also includes transformation services like solution design, communication design. In communication design, Sprinklr offers communication program development, through social business workshops for executive stakeholders, office collateral design, deployment KPI modeling, and beyond.
Real-time access to customer data, across every touch point. Turn data into insightful, impactful experiences.
Company size
Enterprise (>1001)
User Role
Consultant
User Industry
Manufacturing
Rating
Ease of use8.4
Sprinklr provides a unified platform for customer experience management (cxm). Increase content reach, effectiveness, and reuse with global content planning and production capabilities.
Features & Functionality8.4
Advanced Features8.7
Integration8.9
Gain an instant, complete view into the topics, influencers, and tactics driving the market – and what it takes to stand out.
Training 8.9
Customer Support8.9
Renew & Recommend8
ADDITIONAL INFORMATION Integrate social data with traditional customer data from legacy CRM systems. Surface top performing content and producers across your company
Social media management platform used for the enterprise for advertising, marketing, sales research
Small (<50)
Super User
Entertainment
ADDITIONAL INFORMATION
Sprinklr is a social media management platform used for the enterprise for advertising, marketing, sales research and commerce in most social media platforms such as twitter, Facebook and LinkedIn. When this platform is deployed across the enterprise and plugged into legacy customer-facing systems like email, CRM, and the website, normally you now have a unified system of engagement that allows your employees to collaborate in real time across business units, markets, and departmental
silos to manage customer experience at scale. Sprinklr provides the user with enablement. Sprinklr gives you knowledge enablement for interactive onsite and virtual training programs, depending on your unique requirements. It also provides you with success management. This platform usually provides you with a success manager who is equipped with knowledge, tools and resources needed to ensure your social strategy is normally optimized to its full potential and your concerns are addressed quickly. This platform also includes transformation services like solution design, communication design. In communication design, Sprinklr offers communication program development, through social business workshops for executive stakeholders, office collateral design, deployment KPI modeling, and beyond.
Real-time access to customer data, across every touch point. Turn data into insightful, impactful experiences.
Enterprise (>1001)
Consultant
Manufacturing
Sprinklr provides a unified platform for customer experience management (cxm). Increase content reach, effectiveness, and reuse with global content planning and production capabilities.
Gain an instant, complete view into the topics, influencers, and tactics driving the market – and what it takes to stand out.
ADDITIONAL INFORMATION
Integrate social data with traditional customer data from legacy CRM systems. Surface top performing content and producers across your company