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Sprinklr
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Sprinklr

Overview
Synopsis

Sprinklr is the most complete enterprise social technology in the world, purpose-built for global brands to drive business outcomes and manage customer experiences across all touch-points.

Category

Social Media Analytics Software

Features

• Distributed User Management
•Asset Management
•Audience Management
•Campaign Management
•Case Management

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Sprinklr

What is best?

•Social Media Management
•Social Content Management
•Social Customer Relationship Management
•Social Campaign Management
•Social Media Analytics
•Social Audience Management
•Social Reporting

What are the benefits?

•Unites internal teams, unifies customer data, and enables large companies to create competitive customer experiences
•Social Listening, the volume, context, and sentiment of online conversations
•Reach, engage, and listen to their customers

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.5
6.8
Features & Functionality
8.6
8.4
Advanced Features
8.5
8.5
Integration
8.6
8.4
Performance
8.7
8.1
Customer Support
8.7
8.9
Implementation
8.1
Renew & Recommend
8.0
Bottom Line

Sprinklr, brands can truly know their customers not as data points, but as people. With deeper, richer context across touchpoints, organizations can seamlessly craft meaningful experiences customers will want to share with others

8.6
Editor Rating
8.2
Aggregated User Rating
5 ratings
You have rated this

Sprinklr is an enterprise social technology purpose-built for global brands to drive business outcomes and manage customer experiences across all touch-points. Sprinklr's fully integrated social media management software powers social connections across 77 countries.

Sprinklr, brands can truly know their customers  not as data points, but as people. With deeper, richer context across touchpoints, organizations can seamlessly craft meaningful experiences customers will want to share with others. Sprinklr's premium modules help brands expand upon their core social infrastructure, creating a custom environment that's finely tuned to drive even more powerful experiences for their customers.

 

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2 Reviews
  • Thomas
    August 18, 2017 at 5:27 pm

    Social media management platform used for the enterprise for advertising, marketing, sales research

    Company size

    Small (<50)

    User Role

    Super User

    User Industry

    Entertainment

    Rating
    Ease of use8.4

    Features & Functionality8.3

    Advanced Features8.1

    Integration8.1

    Performance8.1

    Implementation8.1

    ADDITIONAL INFORMATION
    Sprinklr is a social media management platform used for the enterprise for advertising, marketing, sales research and commerce in most social media platforms such as twitter, Facebook and LinkedIn. When this platform is deployed across the enterprise and plugged into legacy customer-facing systems like email, CRM, and the website, normally you now have a unified system of engagement that allows your employees to collaborate in real time across business units, markets, and departmental
    silos to manage customer experience at scale. Sprinklr provides the user with enablement. Sprinklr gives you knowledge enablement for interactive onsite and virtual training programs, depending on your unique requirements. It also provides you with success management. This platform usually provides you with a success manager who is equipped with knowledge, tools and resources needed to ensure your social strategy is normally optimized to its full potential and your concerns are addressed quickly. This platform also includes transformation services like solution design, communication design. In communication design, Sprinklr offers communication program development, through social business workshops for executive stakeholders, office collateral design, deployment KPI modeling, and beyond.

  • Kai
    February 4, 2018 at 10:15 am

    Real-time access to customer data, across every touch point. Turn data into insightful, impactful experiences.

    Company size

    Enterprise (>1001)

    User Role

    Consultant

    User Industry

    Manufacturing

    Rating
    Ease of use8.4

    Sprinklr provides a unified platform for customer experience management (cxm).  Increase content reach, effectiveness, and reuse with global content planning and production capabilities.

    Features & Functionality8.4

    Advanced Features8.7

    Integration8.9

    Gain an instant, complete view into the topics, influencers, and tactics driving the market – and what it takes to stand out.

    Training 8.9

    Customer Support8.9

    Renew & Recommend8

    ADDITIONAL INFORMATION
    Integrate social data with traditional customer data from legacy CRM systems. Surface top performing content and producers across your company

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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