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Tenfold
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Tenfold

Overview
Synopsis

Tenfold software provides a unified 360 degree view of the customer across all systems of record – across all communication channels - displayed in real-time to the customer-facing employee.

Category

Customer Experience Management Software

Features

• Emails
• Floating UI
• Notes
• Calls
• Task follow-up
• Call History
• Gamification
• Click to dial
• Graphs

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Tenfold

What is best?

• Floating UI
• Notes
• Calls
• Task follow-up
• Call History
• Gamification
• Click to dial

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.5
7.7
Features & Functionality
7.7
3.9
Advanced Features
7.6
8.2
Integration
7.6
Performance
7.5
Training
Customer Support
7.7
Implementation
Renew & Recommend
Bottom Line

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

7.6
Editor Rating
6.6
Aggregated User Rating
2 ratings
You have rated this

Tenfold is an essential sales performance application for business workflow. This is through better relationship tracking, outbound calling and follow up task creation. Tenfold digs in your business and aggregates all data into a universal data layer that users can access in real time. Tenfold enables you to make quick responses and decisive actions to ensure customer satisfaction by allowing you to easily access unified view of previous communications, actions and engagements whenever you interact with a customer. With Tenfold agent-customer conversations are improved this is due to its integration with leading CRM platforms and phone systems. Tenfold is automated and will automatically capture every business email, call, text and chat on your existing enterprise system without manual input. Tenfold measurably improves customer experience by providing a unified 360 degree view of the customer across all systems of record. This unified view is seen across all communication channels and displayed in real time to the customer-facing employee. Tenfold enables you have 100% visibility into your business by installation of windshield wipers. Tenfold enables your team will have the ability to innovate by leveraging current tech stacks and operating within current security requirements. The employee workflow of your business is improved by having an immediate contextual view of the customer in real time without having to go through multiple systems. This is achieved by Tenfold automating menial task that reduces handle time between departments. Tenfold also allows automatic call tracking and logging for easier customer identification. Tenfold enables you to have the ability automate repetitive workflows into quick entry actions through decreasing post call wrap-up time.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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