SandSIV VOC HUB

SandSIV’s VOC Hub big-data technologies capture, analyse, integrate and measure omni-channel feedback from multiple sources and act in real time on customer insights. SandSIV collect feedback from any available source and survey your customers across multiple touch-points in an omni-channel, real-time environment. Embrace best-in-class sentiment analysis and advanced analytics to uncover and swiftly manage the issues that are affecting your customers and ultimately, your organisation. Act on customer insights by applying automated rules on alerts and triggers. Measure feedback in real-time with online, graphical dashboards and use slide & dice and drill-down functionality to easily understand and interpret customer feedback.

SandSIV empowers its purchasers with the flexibility to know their clients faster and a lot intimately than their whole competition and to utilize customer intelligence to drive continuous enhancements at intervals their organization. The main idea is to close the gap between their clients’ expectations and therefore the delivery expertise, SandSIV provides its purchasers with an entire VoC answer to support a holistic CXM business strategy. SandSIV allows a true business transformation towards a client-centric business model – underpinned with our passion for delivering superior customer intelligence. Collect feedback from associates available source and survey your customers across multiple touch-points in an omnichannel, period setting. Embrace best-in-class sentiment analysis and advanced analytics to uncover and fleetly manage the problems that square measure poignant your customers and ultimately, your organization. Apply knowledge mixing & prophetical 110 analytics to make a deeper and more functional client relationships and improve strategic deciding. Connect the voice of your customers together with your organization. VoC Hub allows seamless integration, automation, knowledge exchange & enrichment. Act on client insights by applying machine-driven rules on alerts and triggers. Increase client satisfaction, improve sales and retention and cut back end-to-end service price. Live feedback in the period with on-line, graphical dashboards. Use slide & dice and drill-down practicality to perceive and interpret client feedback naturally. Sandsiv’s Enterprise Voice of the customer's technologies and services change world-leading organizations to collect superior client intelligence that directly contributes to raised operational potency, helps accelerate business performance and provides a measurable impact on revenues and therefore the bottom-line.