Workforce Optimization Software

Workforce Optimization Software are designed to analyse all the data an organization produces. It stores recordings, monitors all the call servers in a network, analyses the voices on both ends of the phone, offer e-learning services among others. The software built its reputation on the fact that it has helped a lot of organizations work smarter rather than harder. Deriving its analysis from user’s experience, it focuses more on important info, shuffling out ones that are not necessary to ensure that the final decision made by the front desk on any situation is the best decision possible. It’s widely known to derive its info from the company’s agency of operations, IT sector and human resources, linking all ties together to boost creativity and end-product. It can be used to keep stakeholders informed on activities taking place in the organization while at the same time providing training for staff and keeping an up-to-date calendar on customer’s services. Today, companies can experience a more credible call centre performance with the Workforce Optimization Software . Get precise data regarding calls, recordings and all other analysis that a company or organization would require to work expertly in a console by making use of the program created for Workforce Optimization Software .

PAT Grid™ for Workforce Optimization Software

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Leaders

PAT Index
Measures how well the product or service is performing.
Rating Index
Measures how the product or service is rated in comparison to other products.
 
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Workforce Optimization Software
PAT Index™
 
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95
 
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94
 
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88
 
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50
 
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48
 
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48
 
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46
 
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45
 
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45
 
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45
Top Five
PAT Index™
 
1
NICE IEX
 
2
Verint Systems
 
3
Avaya
 
4
Teleopti
 
5
Calabrio
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