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LiveChat
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Review

LiveChat

Overview
Synopsis

LiveChat is a real-time, live-chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel.

Category

Customer Engagement Platform

Features

•Social media buttons
•Agent profiles
•Engagement graphics
•White label live chat
•After-hours form
•Chat on Facebook
•Embedded and pop-up chat window
•Smart or manual chat routing
•Chat buttons
•Chat on multiple websites
•Chat via a direct link
•Chat window on mobile
•Application shortcuts
•Credit card masking
•Access restriction
•Logging in with Google Accounts
•2-step Verification

License

Proprietary Software

Price

•Free trial for 30 days

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Website
Company

LiveChat

What is best?

•Chat buttons
•Chat on multiple websites
•Chat via a direct link
•Chat window on mobile
•Application shortcuts
•Credit card masking
•Access restriction

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.3
8.5
Features & Functionality
8.4
8.3
Advanced Features
8.3
8.4
Integration
8.4
8.0
Performance
8.5
8.4
Customer Support
8.5
8.0
Implementation
8.0
Renew & Recommend
6.4
Bottom Line

LiveChat web-based, desktop and mobile apps will always keep you in touch with your website visitors. Identify, reach and engage with best prospects on your website and get in touch with them instantly and help your online visitors in making purchasing decisions and close more deals.

8.4
Editor Rating
8.0
Aggregated User Rating
3 ratings
You have rated this

LiveChat is a cloud based chat platform that offers web, mobile and desktop applications for customer service .LiveChat helps customer service agents to get in touch with people to point them in the right direction .

By using LiveChat agents can see how good they are getting at customer service by getting a grade at the end of each chat. For desktop app customer service agents just need to turn on their PC or Mac LiveChat app will start automatically and the notifications will be shown to the user with the built-in desktop notification which is perfect for full-time customer service agents.

LiveChat offers unique and easy to use collaborative application that offers two-way conversation prospects, advance chat search and quick chat history tracking that makes LiveChat a major game changer. LiveChat mobile app offers a solution for those agents who cannot use desktop all the time So Mobile LiveChat apps for iOS and android will help agents chat with the customers wherever they are.

LiveChat helps businesses to stop losing customers during checkout by guiding them as soon as difficulties arise. Live chat supports agents to answer instantly to the customers, to give a good impression. LiveChat offers iOS and Android apps which allows agents to always be inches away from new leads at all times. At 10pm at night, while we’re watching TV and relaxing, we can be sending quick chats to people on the site. ‘

Always Be Closing’ is an understatement. Customer service agents have no idea the impression that it makes on someone when it’s late at night and the auto message pops up and says ‘Hi, what can I help you with?’ and agents are there to answer a couple quick questions and schedule a call for the morning.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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1 Reviews
  • Joshua
    December 14, 2017 at 6:39 pm

    Get in touch with people on your website and point them in the right direction.

    Company size

    Medium (50 to 1000)

    User Role

    Executive

    User Industry

    Pharmaceutical

    Rating
    Ease of use8.4

    Features & Functionality8

    Make the first step towards a conversation by inviting customers to chat. Greetings sent automatically to customers will let them know that you are ready to help.

    Advanced Features8.4

    Integration8

    Training 8

    Customer Support8

    Implementation8

    ADDITIONAL INFORMATION
    LiveChat – an online customer service software with live support, help desk software, and web analytics capabilities. Discover new opportunities by approaching customers directly on your site. Get rid of long queues and surprise customers with instant answers. Measure the speed of your responses and work towards instantaneous service.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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