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Rocket.Chat

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Review

Rocket.Chat

Overview

Synopsis

Rocket.Chat is a free, unlimited and open source software to replace Slack with the ultimate team chat software solution. Rocket.Chat features LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption and SSO.

Category

Live Chat Software

Features

• Add real-time chat widgets to any website or mobile app
• Create a user support helpdesk
• Answer customer queries and convert leads
• Uses cutting edge machine learning for automatic real-time message translation between users
• Integrations, plugins, themes, data importers, powerful APIs, documentation and marketplace

License

Proprietary

Price

• Free

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Company

Rocket.Chat

What is best?

• Add real-time chat widgets to any website or mobile app
• Create a user support helpdesk
• Answer customer queries and convert leads

What are the benefits?

• Free open source team chat Slack alternative
• Ditch other systems and use one communication platform to save time and money
• Our user interface has been translated to over 37 languages, more than any other team chat service
• When you are offline, our robust notification system will make sure you never miss anything important
• Easily add custom features and change anything about Rocket.Chat to meet your needs

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

7.9

7.6

Features & Functionality

8.0

6.9

Advanced Features

7.8

9.4

Integration

7.8

9.3

Performance

8.0

9.5

Customer Support

7.9

9.5

Implementation

7.4

Renew & Recommend

9.5

Bottom Line

Rocket.chat offers free audio and video conferencing, guest access, screen sharing, file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files.

7.9

Editor Rating

8.6

Aggregated User Rating

11 ratings

You have rated this

Rocket.Chat offers LiveChat where the users can add real-time chat widgets to any website or mobile app and get more value from the users’ team chat. Rocket.Chat’s LiveChat also lets the users create a user support helpdesk, answer customer queries and convert leads.

Rocket.Chat also uses cutting edge machine learning for automatic real-time message translation between users. Rocket.Chat’s user interface has been translated to over 37 languages, more than any other team chat service. With Rocket.Chat’s web, desktop (Windows, MacOS, Linux (Deb, RPM)), mobile (iOS, Android) and LiveChat clients and SDKs, thye users chat from anywhere.

Rocket.Chat’s robust notification system will make sure the users never miss anything important when the users are offline. Rocket.Chat is also customizable so users can easily add custom features and change anything about Rocket.Chat to meet the user’s needs.

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