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Zendesk Chat
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Zendesk Chat

Overview
Synopsis

Zendesk Chat is a live chat and communication widget designed for companies looking for a competitive advantage. It helps to strike up a conversation and reach the customers, instantly via web, mobile, and messaging.

Category

Live Chat Software

Features

• Appearance customization
• Chat client (that customers use)
• Chat agent console / use of instant messengers (IM)
• Proactive chats & Triggers
• Offline mode
• Shortcuts / canned messages
• Create chat protocols
• Tracking & live analytics
• Internationalization

License

Proprietary

Price

Lite – Free
• 1 Agent
Basic – $14/agent/month (monthly)
• Unlimited Agents
• Unlimited Chats
• 2 Triggers
• 2 Departments
• Widget Customization
Advanced – $29/agent/month (monthly)
• Unlimited Triggers
• Unlimited Departments
• Rest API
• Operating Hours
• Chat Reports
Premium –$59/agent/month (monthly)
• Widget Unbranding
• Agent Reports
• Real-Time Monitoring
• High Load Dashboard
• 24/7 support
Free Trial starts on Enterprise.
Public and Private apps require a Zendesk Support account.
Prices shown are billed annually. For prices billed month-to-month, Contact support

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Zendesk Chat

What is best?

• Appearance customization
• Chat client (that customers use)
• Chat agent console / use of instant messengers (IM)
• Proactive chats & Triggers
• Offline mode
• Shortcuts / canned messages

What are the benefits?

• Engage customers and interact with them in real time.
• Anticipate customer questions and offer help when—and where—they need it most.
• Automate chats and make sure customers know the user is there long before they’ve arrived to their first question.
• Send friendly messages and receive instant feedback.
• Trigger it to monitor visitors and make behavior records that will help the user to engage the right leads.
• Determine who are the customers likely to buy or to ask for assistance, and that’s all thanks to the metrics this platform can follow.
• Tracks customer satisfaction levels, problem resolution progress, and performance per agents and teams, and does so on a reasonable price.
• Lower cart abandonment, increased order values, and building quality customer loyalty programs after implementing Zendesk Chat.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.5
8.8
Features & Functionality
7.4
8.9
Advanced Features
7.6
Integration
7.6
Performance
7.5
Training
Customer Support
7.4
Implementation
Renew & Recommend
Bottom Line

Zendesk Chat is a live chat and communication widget designed for companies looking for a competitive advantage and helps to strike up a conversation and reach the customers, instantly via web, mobile, and messaging.

7.5
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

Zendesk Chat is a live chat and communication widget designed for companies looking for a competitive advantage. It helps to strike up a conversation and reach the customers, instantly via web, mobile, and messaging. This app was previously known as Zopim Live Chat. It helps to anticipate customer questions and offer help when—and where—they need it most. Chat and messaging let agents help more customers in less time, which means happier customers more of the time. Analytics plays an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let the user measure successes and stay on target. Chat and Message allow the users agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means the user can build the best customer experience on the channels that the users customers actually prefer. Customer support isn’t limited to chat. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience. With an array of handy chat functionalities, and a premium, personalized environment for boosting customer loyalty, Zendesk Chat has become one of the rare systems that genuinely understand customer behavior, and use relationships to extract intelligent practices for better decision-making. The best part about it is that Zendesk Chat has preserved most of Zopim’s flexible pricing scheme, and remained in such way accessible by small and startup users.

 

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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