Zendesk Chat

Zendesk Chat is a live chat and communication widget designed for companies looking for a competitive advantage. It helps to strike up a conversation and reach the customers, instantly via web, mobile, and messaging. This app was previously known as Zopim Live Chat.

It helps to anticipate customer questions and offer help when—and where—they need it most. Chat and messaging let agents help more customers in less time, which means happier customers more of the time. Analytics plays an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems.

Better numbers and quality reports let the user measure successes and stay on target. Chat and Message allow the users agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means the user can build the best customer experience on the channels that the users customers actually prefer. Customer support isn’t limited to chat.

The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

With an array of handy chat functionalities, and a premium, personalized environment for boosting customer loyalty, Zendesk Chat has become one of the rare systems that genuinely understand customer behavior, and use relationships to extract intelligent practices for better decision-making. The best part about it is that Zendesk Chat has preserved most of Zopim’s flexible pricing scheme, and remained in such way accessible by small and startup users.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software