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LiveHelpNow
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LiveHelpNow

Overview
Synopsis

LiveHelpNow provides a live chat support suite which lets agents manage multiple requests easily and in real-time. LiveHelpNow’s live chat support suite offers its main features such as SMS Chat, OmniChannel and a multi-brand support within a single account.

Category

Live Chat Software

Features

• Collect HIPAA and PCI info in chat and support ticket
• Integrate with anything. Public JS, Webhooks and REST APIs
• Plug-Ins and Integrations for all major CRM and CMS
• Omnichannel. Flawlessly integrated chat, SMS, Social media, support ticket and knowledge base.
• Respond to customer inquiries on the go with OS X and Android apps

License

Proprietary

Price

• Chat / SMS - $21 / agent / month
• Support Ticket - $21 / agent / month
• FAQ / Self Service - $21 / agent / month
• Call Management - $9 / agent / month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

LiveHelpNow

What is best?

• Collect HIPAA and PCI info in chat and support ticket
• Integrate with anything. Public JS, Webhooks and REST APIs
• Plug-Ins and Integrations for all major CRM and CMS

What are the benefits?

• Our Live Chat services plus our FAQ Dashboard solve big problems in real time.
• Patented design allowing to respond to chat inquiries, emails and search FAQ all at the same time
• Customers never wait when our Live Chat Support Suite does the talking.
• Fast, flexible, foolproof, multi-brand ticketing support platform.
• Getting real-time help is easier than you think. Get on with it.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.0
Features & Functionality
7.6
9.0
Advanced Features
7.6
9.2
Integration
7.8
8.4
Performance
7.7
8.5
Customer Support
7.8
8.6
Implementation
9.2
Renew & Recommend
9.3
Bottom Line

LiveHelpNow’s live chat support suite offers features such as automatic or manual tagging; integrated chat, SMS, Social media and support ticket, pre and post chat surveys, Secure Forms and 24/7/365 Helpful Support.

7.7
Editor Rating
8.8
Aggregated User Rating
1 rating
You have rated this

LiveHelpNow provides a live chat support suite which lets agents manage multiple requests easily and in real-time. LiveHelpNow’s live chat support suite offers its main features such as SMS Chat, OmniChannel and a multi-brand support within a single account.

LiveHelpNow’s live chat support suite has a straightforward interface which handles chat requests the moment they are submitted on the user’s website, Facebook page, SMS text and other channels.

LiveHelpNow’s live chat support suite lets each customer’s experience completely customizable. LiveHelpNow’s live chat support suite also easily supports large or small call centers with its easy multi-brand workflows out of the box. LiveHelpNow’s live chat support suite offers mobile apps for agents and SMS capabilities for customers so faster customer service is only a text away.

LiveHelpNow’s live chat support suite has the ability to collect order information right in chat! LiveHelpNow’s live chat support suite securely receives highly confidential PCI & PHI data via chat and is an HIPAA compliant live chat system available today. LiveHelpNow’s live chat support suite analyzes the user’s clients’ wants and needs with its easy-to-digest analytics platform and built-in reporting.

LiveHelpNow’s live chat support suite also lets users create customizable post-chat surveys that improve the users’ team with every ticket. LiveHelpNow’s live chat support suite also offers call center dashboards showing where the users’ customer service agents excel and where they need to improve. LiveHelpNow provides users with Live Chat Agent software in numerous languages which lets any foreign chat requests be automatically translated in real time so agents can say goodbye to language training once and for all.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

 

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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