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Comm100 Live Chat

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Comm100 Live Chat

Overview

Synopsis

Comm100 Live Chat is a live chat software that enables you to increase sales, maximize operator efficiency, and improve your online customer experience. Comm1oo Live Chat provides you with the necessary tools that enable you to convert your website visitors into clients.

Category

Live Chat Software

Features

• Automatic chat routing
• Visitor information routing
• Third party integrations and plugins
• Chat supervision
• Agent management
• Report and statistics
• Visitor engagement
• Modern chat interface
• Pre & post-chat survey
• Optional audio/video chat
• Reports and statistics
• Security and reliability
• Software deployment
• New mediums/channels

License

Proprietary

Price

• Team - $29/agent/month
• Business - $49/agent/month
• Enterprise – Contact us

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Company

Comm100 Live Chat

What is best?

• Automatic chat routing
• Visitor information routing
• Third party integrations and plugins
• Chat supervision
• Agent management
• Report and statistics

What are the benefits?

• Increased conversion rates and sales revenues
• Improve your customer experience
• Maximize service quality and operator efficiency
• Stay connected while on-the-go

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

7.7

8.3

Features & Functionality

7.7

8.2

Advanced Features

7.6

8.6

Integration

7.6

8.0

Performance

7.8

8.5

Customer Support

7.8

8.7

Implementation

8.5

Renew & Recommend

8.4

Bottom Line

Comm100 Live Chat is a live chat software that provides you with the necessary tools that enable you to convert your website visitors into clients as well as increase sales and maximize the efficiency of your operators.

7.7

Editor Rating

8.4

Aggregated User Rating

1 rating

You have rated this

Comm100 Live Chat achieves this by facilitating shopping cart integration, real-time visitor monitoring, and rule-based auto invitation. Comm100 Live Chat provides you with an excellent platform for engaging with your website visitors in meaningful conversations that promote online specials, offer recommendations of products, improve checkout conversion rates, and increase the sizes of shopping carts.

Comm100 Live Chat provides you with a real-time built-in translator that enables you to automatically break down the language barriers through detection and translation of chats into the language used by your customers. Comm100 Live Chat also provides you with personalized canned messages that enable you to maximize consistency and operator responsiveness when handling concurrent chats.

Real-time chat supervision, chat transcription review, and chat takeover features enable you to control the quality and performance of your operators to ensure you achieve consistent customer service. Comm100 Live Chat uses their technology to ensure 100% uptime service level agreement that makes sure that your website is always available when your visitors are online.

Comm100 Live Chat provides you with abroad variety of reports that assist you in evaluating the performance of your agents, management of shifts, monitoring of the quality of chats, and gauging client satisfactions for both long term and real-time planning. With Comm100 Live Chat, your agents have an excellent platform for chatting with multiple visitors or customers simultaneously by having a true multi-tasking flexibility.

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