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Needle
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Needle

Overview
Synopsis

Needle is the leading Live Chat solution for eCommerce. Needle tracks behavior to identify and segment shoppers based on their intent to buy. Needle is founded on the frustrating experience of trying to buy a wetsuit online.

Category

Live Chat Software

Features

• Target analytics
• Live Chat interface
• Measurable results
• Transcript Capture
• Buyer Data

License

Proprietary

Price

• Sales Chat starts at $150 per seat per month.
• Advocates starts at $250 per advocate per month.
• Insights -$500/month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Needle

What is best?

• Target analytics
• Live Chat interface
• Measurable results
• Transcript Capture

What are the benefits?

• Search tools allow the user to easily find, filter and analyze past transcripts.
• Mines the chat transcripts and gathers buyer data around products, market trends, and the shopper experience while identifying the buying cues of a typical shopper.
• Improves customer experience.
• Increase revenue & Inspire loyalty.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.5
8.9
Features & Functionality
7.6
8.2
Advanced Features
7.5
8.5
Integration
7.6
8.3
Performance
7.4
8.6
Customer Support
7.4
8.9
Implementation
8.9
Renew & Recommend
8.9
Bottom Line

Needle is the leading Live Chat solution for eCommerce that tracks behavior to identify and segment shoppers based on their intent to buy.

7.5
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

Needle is the leading Live Chat solution for eCommerce. Needle tracks behavior to identify and segment shoppers based on their intent to buy. Needle is founded on the frustrating experience of trying to buy a wetsuit online.

The rules-engine then targets those with a higher intention to buy resulting in 5-12% revenue growth site-wide. The Needle eCommerce Live Chat interface has been designed as a seamless brand experience.

The interface is mobile friendly and allows advocates to narrow a shopper’ focus by answering questions, offering interactive product recommendations, and adding products directly to their cart. All Live Chat transcripts are captured, categorized and stored in a database. Search tools allow the user to easily find, filter and analyze past transcripts.

Needle mines the chat transcripts and gathers buyer data around products, market trends, and the shopper experience while identifying the buying cues of a typical shopper. Buyer data gives a competitive advantage over the users’ competition by exposing opportunities and trends as well as driving more traffic to their site.

Buyer data is analyzed, packaged and delivered as an insights document for easy consumption and analysis by the user team. Chat transcripts are curated and published online as long tail, keyword rich, and voice of the customer SEO pages, which in turn drive more traffic to the users’ site. Needle's Advocate Marketing Cloud enables trusted e-commerce. Needles seven values which include, authenticity, spark, thinking big, ownership,customer focus, urgency and results keep them true to their mission of becoming the most trusted enabler of authentic customer experiences.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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