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Olark
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Olark

Overview
Synopsis

Olark is branded as one of the favorite and most popular chat support platform for hundreds of businesses. Simple yet effective, Olark flaunts a clean and intuitive design that allows businesses to do more than engage customers in real-time and proactive chat sessions.

Category

Live Chat Software

Features

• Real-time reporting.
• Automated messaging
• Team management
• Reporting
• Searchable Transcripts
• Chat Ratings
• CRM & Helpdesk Integrations
• Design Customization
• Pre-chat Survey
• Co-browsing
• Developing API

License

Proprietary

Price

Bronze
• Monthly Billing: $17/month
• Annual Billing: $15/month
• Bi-Annual Billing: $12/month
• 1 Operator
Gold
• Monthly Billing: $49/month
• Annual Billing: $44/month
• Bi-Annual Billing: $34/month
• 4 Operators
Platinum
• Monthly Billing: $129/month
• Annual Billing: $116/month
• Bi-Annual Billing: $90/month
• 8 Operators
• Groups feature
Ultimate
• Monthly Billing: $243/month
• Annual Billing: $219/month
• Bi-Annual Billing: $170/month
• 15 Operators
• Groups feature

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Olark

What is best?

• Real-time reporting.
• Automated messaging
• Team management
• Reporting
• Searchable Transcripts

What are the benefits?

• A hassle-free live chat platform that enables the user to monitor leads, create and find opportunities, and deliver topnotch support to their clients.
• Gain significant information from clients and provide immediate and effective support instantly.
• Allows the user to set up and operate without any hitch.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.0
Features & Functionality
7.6
8.8
Advanced Features
7.8
9.1
Integration
7.6
9.3
Performance
7.7
9.2
Customer Support
7.8
8.8
Implementation
8.9
Renew & Recommend
9.1
Bottom Line

Olark intuitive design allows businesses to do more than engage customers in real-time and proactive chat sessions and is loaded heavily with powerful features and solid integrations that enable the user to build and manage customer relationships easily and effectively, gain sophisticated insights, and see what their clients are doing on their screen and even control their browser.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

Olark is branded as one of the favorite and most popular chat support platform for hundreds of businesses. Simple yet effective, Olark flaunts a clean and intuitive design that allows businesses to do more than engage customers in real-time and proactive chat sessions.

Olark is loaded heavily with powerful features and solid integrations that enable the user to build and manage customer relationships easily and effectively, gain sophisticated insights, and see what their clients are doing on their screen and even control their browser. Olark features help the user customize and manage live chat experience. Olark is super simple yet jam packed with customization, reporting and engagement functionality. With Olark, it's easy to match exact colors, add own text, and even change to the customers' preferred language.

Olark provides real-time reporting on chat volume, so the user can see what day and time they are busiest, which agents are handling the most chats, and how the customers are rating their chat experience. While it wants businesses to be human in their interactions with customers, Olark do offer the ability to automate messages based on a visitor's behavior on their site.

This makes it easier for them to serve the right message at the right time without being everywhere at once. With a paid Olark plan, there's no limit to the number of conversations one can have each month, and no added cost if the chat volume is higher than usual. Olark per agent pricing means the user only pay for their team members who are going to be on chat. The user can add or subtract agents at any time and their price automatically adjusts. Olarks Searchable transcripts make it easy to filter for conversations or keywords that are most valuable.

Olark makes it easy to talk to people who are browsing the website so the user can answer questions in real-time, uncover more leads, and close more sales. Olark team management tools give the user the power to monitor agent performance, safeguard against agents getting overwhelmed, and keep any size team consistent in their responses. Olark works with some pretty great sales, marketing, and support platforms, because we think chat data should be an integral part of your process.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
Integration
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Customer Support
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Renew & Recommend

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