CRM

Now Reading

DeskPRO

Next
Prev

Review

DeskPRO

Overview

Synopsis

Deskpro features a fully-integrated chat system with considerably more functionality than leading standalone chat solutions. Deskpro chat system offers features such as chat-to-ticket, swift responses and extra insight.

Category

Live Chat Software

Features

• Respond to any chat with detailed knowledge of each issue. View user history, previous tickets and search full chat transcripts.
• Create new tickets complete with a full chat transcript in a single click.
• Share knowledgebase articles in chat, or insert common responses that are easily personalized.
• See which web page your customer is browsing during chat, and preview the messages they're typing in real-time

License

Proprietary

Price

• DeskPro Cloud - $30 USD per agent per month
• DeskPro on-premise - $1800 USD per 10 agents per year

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)

Company

DeskPRO

What is best?

• Create new tickets complete with a full chat transcript in a single click.
• Share knowledgebase articles in chat, or insert common responses that are easily personalized.
• See which web page your customer is browsing during chat, and preview the messages they're typing in real-time

What are the benefits?

• Exceed expectations with swift responses and effective resolutions
• Empower your teams to perform with full-featured live chat
• Promote teamwork to improve productivity and engagement
• Customize live chat to suit your organization

PAT Rating™

Editor Rating

Aggregated User Rating

Rate Here

Ease of use

7.7

8.8

Features & Functionality

7.5

8.4

Advanced Features

7.6

8.5

Integration

7.6

8.6

Performance

7.7

8.6

Customer Support

7.5

8.4

Implementation

8.6

Renew & Recommend

8.4

Bottom Line

Deskpro features a fully-integrated chat system with chat-to-ticket, swift responses, collaborative chat, permission settings, responsive agents, user blocking, formatting, in-depth reporting, customizations and extra insight.

7.6

Editor Rating

8.5

Aggregated User Rating

1 rating

You have rated this

Deskpro features a fully-integrated chat system with considerably more functionality than leading standalone chat solutions.

Deskpro chat system offers features such as chat-to-ticket, swift responses and extra insight. Deskpro’s live chat establishes meaningful relationships with customers who need a helping hand, which is also a quick and easy way to assist the user’s customers in-the-moment; making life easier for everyone involved. Deskpro’s live chat increases the productivity and engagement of the user’s teams.

Deskpro’s live chat also offers chat alerts which reveal who wants to chat and why. Deskpro’s live chat also offers audio alerts to notify agents whenever there's a new message or chat request. Users can also initiate chats with current and potential customers using Deskpro’s easy-to-install chat widget on the user’s website.

Deskpro’s Live chat enables the user’s teams to deliver the most convenient, swift and dynamic interactions without a massive strain on resources. Users can respond to any chat with detailed knowledge of each issue where the users can view user history, previous tickets and search full chat transcripts. Users can also always see how many agents are available to chat, and how many customers are submitting chat requests.

Deskpro’s Live chat also lets users understand the nature of customer requests with custom fields and automatically assign chats to the right agents. Users can invite other agents into active chats, and solve customer issues on the double. Users are also in control since the users can determine what agents can do in chat using a whole stack of permission settings.

Filter reviews