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SnapEngage is live chat software that is designed to empower the sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers.
Category
Live Chat Software
Features
• Social Engagement • Reporting and Analytics • Power Tools • Advanced chat portal • Intelligent Integrations • Easy chat transfers • Easy Setup • Custom Design • Google Analytics integration • Intelligent integration • Post Surveys Chatting • Security
License
Proprietary
Price
Self-Service – $99/month • 5 Team Members • Essential Chat Tools • Basic Integrations • Design Studio Basic integrations • Full customization Full-Service – Contact Snap Engage for a quote
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
Company
SnapEngage
What is best?
• Social Engagement • Reporting and Analytics • Power Tools • Advanced chat portal • Intelligent Integrations • Easy chat transfers
What are the benefits?
• Convert more inbound traffic into qualified sales leads. • Boost customer satisfaction and lower cost-per-interaction • Text-to-Chat feature allows the visitors to initiate a chat and communicate with their agents via SMS text message while maintaining the same user-friendly chat portal interface for their agents. • Can collect visitor feedback after each chat to evaluate customer happiness, gauge agent performance, and spot areas for improvement.
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.6
Features & Functionality
7.6
9.0
Advanced Features
7.8
9.2
Integration
7.7
8.5
Performance
7.8
8.8
Customer Support
7.7
8.7
Implementation
8.7
Renew & Recommend
9.4
Bottom Line
SnapEngage is live chat software that is designed to empower the sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers.
7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this
SnapEngage is live chat software that is designed to empower the sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers. There is no need to install any software and one can simply sign in and chat from anywhere.
The app’s easy yet powerful interface gives the user the information and abilities they need. The software automatically invites the visitors to chat, so they don’t have to waste time monitoring unresponsive chats. It also uses asynchronous loading which ensures it does not impact the website’s initial-load performance. The agents can focus on only those visitors who wish to chat.
The user can customize everything including agent photos, the chat window, and buttons for help, chat, and contact. With Snap engage, the user can give the vendor the artwork and they will customize their chat box to match their website.
Snap Engage is used by thousands of companies around the world including top brands like PBS, CBS Interactive, T-Mobile, and Thomson Reuters. Agents and visitors can share images and other files easily within the chat window. Agents can safely collect secure notes, social security numbers, and credit card details “off the record” directly in the chat window. (This feature is available on plus and higher plans).
Text-to-Chat feature allows the visitors to initiate a chat and communicate with their agents via SMS text message while maintaining the same user-friendly chat portal interface for the agents.
By clicking Sign In with Social Media, you agree to let PAT RESEARCH store, use and/or disclose your Social Media profile and email address in accordance with the PAT RESEARCH Privacy Policy and agree to the Terms of Use.