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SnapEngage
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SnapEngage

Overview
Synopsis

SnapEngage is live chat software that is designed to empower the sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers.

Category

Live Chat Software

Features

• Social Engagement
• Reporting and Analytics
• Power Tools
• Advanced chat portal
• Intelligent Integrations
• Easy chat transfers
• Easy Setup
• Custom Design
• Google Analytics integration
• Intelligent integration
• Post Surveys Chatting
• Security

License

Proprietary

Price

Self-Service – $99/month
• 5 Team Members
• Essential Chat Tools
• Basic Integrations
• Design Studio Basic integrations
• Full customization
Full-Service – Contact Snap Engage for a quote

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

SnapEngage

What is best?

• Social Engagement
• Reporting and Analytics
• Power Tools
• Advanced chat portal
• Intelligent Integrations
• Easy chat transfers

What are the benefits?

• Convert more inbound traffic into qualified sales leads.
• Boost customer satisfaction and lower cost-per-interaction
• Text-to-Chat feature allows the visitors to initiate a chat and communicate with their agents via SMS text message while maintaining the same user-friendly chat portal interface for their agents.
• Can collect visitor feedback after each chat to evaluate customer happiness, gauge agent performance, and spot areas for improvement.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.6
Features & Functionality
7.6
9.0
Advanced Features
7.8
9.2
Integration
7.7
8.5
Performance
7.8
8.8
Customer Support
7.7
8.7
Implementation
8.7
Renew & Recommend
9.4
Bottom Line

SnapEngage is live chat software that is designed to empower the sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers.

7.7
Editor Rating
8.9
Aggregated User Rating
1 rating
You have rated this

SnapEngage is live chat software that is designed to empower the sales and support teams with features like team chats, reporting, monitoring, user roles, transfers, and priority tiers. There is no need to install any software and one can simply sign in and chat from anywhere.

The app’s easy yet powerful interface gives the user the information and abilities they need. The software automatically invites the visitors to chat, so they don’t have to waste time monitoring unresponsive chats. It also uses asynchronous loading which ensures it does not impact the website’s initial-load performance. The agents can focus on only those visitors who wish to chat.

The user can customize everything including agent photos, the chat window, and buttons for help, chat, and contact. With Snap engage, the user can give the vendor the artwork and they will customize their chat box to match their website.

Snap Engage is used by thousands of companies around the world including top brands like PBS, CBS Interactive, T-Mobile, and Thomson Reuters. Agents and visitors can share images and other files easily within the chat window. Agents can safely collect secure notes, social security numbers, and credit card details “off the record” directly in the chat window. (This feature is available on plus and higher plans).

Text-to-Chat feature allows the visitors to initiate a chat and communicate with their agents via SMS text message while maintaining the same user-friendly chat portal interface for the agents.

You may like to read: How to Select the Best Live Chat Software for Your Business and Top Free and Premium Live Chat Software

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Ease of use
Features & Functionality
Advanced Features
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Renew & Recommend

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