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Top 41 Free and Open Source Customer Relationship Management (CRM) Software
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Top 41 Free and Open Source Customer Relationship Management (CRM) Software

Top 41 Free and Open Source Customer Relationship Management (CRM) Software
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Customer Relationship Management software manages the business interactions with current and future customers using technology to organize, automate and synchronize sales, marketing, customer service, and technical support business process in an organization. CRM enable better interactions between organizations and their clients. As the name suggests, they are basically meant to allow better customer relationships. Some of the functionalities one can expect from robust CRM software packages include sales, marketing capabilities, customer support capabilities, data storage and organization tools, promotion tools, client acquisition capabilities, communication tools, digitized sales processes, contact management functions, aftersales fulfillment tools and staff management tools. CRM products are crucial for the entire sales process. They enable organizations to acquire clients and to maintain a healthy relationship with them. The businesses can promote its products, contact clients, draft business reports, analyze opportunities and promotion strategies or close sales using any decent CRM software package. It enables managers to run their firms from within CRM. This level of digitization has allowed businesses to cut expenses related to promotion, sales and after sales services. These CRM packages are the best for medium-sized businesses and corporations.

Top Free Proprietary Customer Relationship Management (CRM) Software : Really Simple Systems CRM Free Edition, Agile CRM Free Edition, Bitrix24 Free Edition, CapsuleCRM Free Edition, HubSpot CRM Free Edition, Raynet CRM Free Edition, Zoho CRM Free Edition, Workbooks Free Edition, Streak Free Edition, Free CRM Free Edition, Freshsales Free Edition, ClinchPad Free Edition, Instream Free Edition, Roboeyelabs Basic are some of the Top Free Customer Relationship Management (CRM) Software.

Top Open Source Customer Relationship Management (CRM) Software : Sugar CRM, Vtiger, X2CRM, Zurmo, Epesi, OpenCRX, SuiteCRM, OnlyOffice, Xrms CRM, Hipergate, xTuple CRM, Group-Office, EspoCRM, Tine, Fat Free CRM, Odoo CRM, Anteil CRM, SplendidCRM, EBI Neutrino, Deskera CRM, asterCRM, CiviCRM, Grass CRM, Dolibarr CRM, Compiere CRM, opentaps CRM2, VIENNA Advantage CRM are some of the Top Open Source Customer Relationship Management (CRM) Software.

What Type of Customer Relationship Management (CRM) is right for your business

Depending on company`s needs, business requirements and future goals, there are several types of Customer Relationship Management (CRM) Software available to choose based on licensing model:

  • Open Source Customer Relationship Management (CRM) Software: These are Open Source Software where the source code is available.
  • Free Proprietary Customer Relationship Management (CRM) Software : These are limited versions of a fully functional propriety Customer Relationship Management (CRM) Software.
  • Proprietary Customer Relationship Management (CRM) Software : Full paid version of Customer Relationship Management (CRM) Software which is available either in cloud or standalone client server architecture.
Types of Customer Relationship Management Software

Types of Customer Relationship Management Software

What are the benefits of Customer Relationship Management (CRM) Software?

There are many benefits to acquiring a CRM system. First, there is the improved collaboration between staffs and between departments because the best CRM software enable easier communication and cooperation between departments and among employees. This is especially true when it comes to the formulation and operationalization of client acquisition and/ or retention strategies. Secondly, there is increased sales and revenues. CRM software products enable a better understanding of clients, promotion strategies and support services. This understanding allows companies to market better and to sell more goods and services. It also allows businesses to strategize better to retain more clients in the long run. Thirdly, CRM products improve communication among team members and and their company’s clients. Better internal and external communication means healthier relationships between all those who are involved. Fourth, CRM software products digitize multiple processes reducing the time and cost it takes to do certain tasks. For example, creating leads, up-selling and following up on inquiries used to take a lot of time. Some businesses frequently contracted external parties to do these tasks for them. However, a proper CRM software product will have the capabilities for these and many more functions. Most importantly, CRM packages are known to enhance customer satisfaction. This is because they help organizations to seamlessly manage their exchanges with clients, helping every staff to work towards ensuring that the customers get what they want. And as we all know, organizations that focus on customer satisfaction almost always boost their sales and revenues.

What are the benefits of Customer Relationship Management (CRM) Software

What are the benefits of Customer Relationship Management (CRM) Software

Is a Free Customer Relationship Management (CRM) Worthwhile?

Customer Relationship Management (CRM) Software has many features and can do a lot to help your business to succeed by enabling your sales, marketing teams with the ncessary tools to track your Key Performance Indicators, but it can be expensive. There are many free Customer Relationship Management (CRM) Software available. There are two category of Free Customer Relationship Management (CRM) Software : Free Open Source Customer Relationship Management (CRM) Software and Limited version of a Proprietary Customer Relationship Management (CRM) Software.

Free Open Source Customer Relationship Management (CRM) Software is a good choice, when you have a development team available in your company and when you want to try out the product or build new features and functionality on top of it. You need to spend time to set it up and running.

The limited version of a Proprietary Customer Relationship Management (CRM) Software is a good way to see if it will be useful to your business before making a big investment but these software comes with limitations.  A free limited version from a proprietary product company will make it easier to upgrade in the long run and also help you determine if that company’s solution is what you want.

There are also drawbacks to Free Limited version of a Proprietary Customer Relationship Management (CRM) Software . These limited version do not have nearly as many features available in a fully functional paid version, and there are limits such as number of dashboards, storage limits, number of reports, number of contacts, limited data integration options, and also on the number of users you can have. The free versions also have limited support options.

Is there a one size fits all solution? Absolutely not, each of these products has its own strength and merits on its core features and you will have to identify a right fit software based on your current and potential future requirements. This list of Free Proprietary Customer Relationship Management (CRM) Software and Open Source Customer Relationship Management (CRM) Software is a good start for you to reap the benefits of a CRM Implementation.

Top Free Proprietary Customer Relationship Management (CRM)  Software

Really Simple Systems CRM Free Edition, Agile CRM Free Edition, Bitrix24 Free Edition, CapsuleCRM Free Edition, HubSpot CRM Free Edition, Raynet CRM Free Edition, Zoho CRM Free Edition, Workbooks Free Edition, Streak Free Edition, Free CRM Free Edition, Freshsales Free Edition, ClinchPad Free Edition, Instream Free Edition, Roboeyelabs Basic are some of the Top Free Customer Relationship Management (CRM) Software.

Top Free Customer Relationship Management (CRM) Software
PAT Index™
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

1

Really Simple Systems CRM Free Edition

Really Simple Systems CRM has won several awards making it one of the world leaders when it comes to CRM software. To date, it has already attracted more than 17,000 users around the world. It is easy to understand and use. In fact, training a person to use it will only take a few minutes. This CRM software is also specifically made for small businesses. It comes with a free customer support to ensure that issues encountered by users are assisted immediately. It also offers free tutorials or seminars that are delivered online. These training sessions include a detailed guide…

Bottom Line

Really Simple Systems CRM is known to be the best CRM solution for small businesses out there because of the outstanding customer support it offers.

7.6
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Really Simple Systems CRM Free Edition

2

Agile CRM Free Edition

Agile CRM is an all-in-one CRM that is a cloud-based SaaS service that is mobile-ready, fast, and simple to use. The key features offered by Agile CRM include contact management, deals, telephony, appointment scheduling, project management, and gamification. The contact management feature enables closing more deals by using its single-page contact management. The deals feature facilitates tracking stages and milestones of deals to keep the sales process on track. The telephony feature offers an excellent platform that facilitates having one click calling, call scripts, and voicemail automation. The automation scheduling feature allows sharing of the calendar online and automating schedules,…

Bottom Line

Agile CRM is an all-in-one CRM that automates the sales, marketing, and service from one platform and helps to avoid data leaks and enable consistent messaging and easy implementation at an affordable price.

7.6
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Agile CRM Free Edition

3

Bitrix24 Free Edition

Bitrix24 provides a platform that facilitates organizing and tracking interaction with potential or existing clients, partners, agents, and other contacts. Bitrix24 CRM forms a contact base where the interaction and the history of contacts are managed and stores. The features offered by Bitrix24 include management of interaction, reports and sales funnels, CRM dashboards, invoices, sales targets and quotas, CRM website forms, open channels, mobile CRM, emails to clients, and accessing of rights and roles in CRM. The management of interaction feature contains instruments that help to create reports, import/export contacts, carry out analysis, and to perform segmentation of the target…

Bottom Line

Bitrix24 is a CRM software that offers more than thirty five free work tools in one place that facilitate a unified communication and collaboration between customers and sales team.

7.6
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Bitrix24 Free Edition

4

CapsuleCRM Free Edition

CapsuleCRM provides features that include management of contact, tasks, and calendar, sales pipeline, tracks, Capsule mobile, and customization of Capsule. In the management of contacts, we have several tools. The feature allows sharing of contacts with co-workers to ensure there is a single up-to-date view of the contacts. The contact management feature enables adding of notes about conversations had quickly as well as how the contact is known. With the contact management, businesses have an excellent platform to attach documents, agreements, proposals, and other files as well as import contacts from Outlook, spreadsheets, vCard, and any CSV file. The tasks…

Bottom Line

CapsuleCRM is a CRM software that enables businesses to be more organized by eliminating fragmented customer information in spreadsheets and emails as well as help them to collaborate and make more sales.

7.6
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CapsuleCRM Free Edition

5

HubSpot CRM Free Edition

HubSpot CRM enables managing of the pipeline with total visibility. This is possible by HubSpot CRM allowing getting an up-to-the-minute view of the entire sales funnels on a clean, visual dashboard. The pipeline management feature enables sorting of deals won and lost, contacts sent over any time period, appointments scheduled, and tracking of performance against the set quotas. HubSpot CRM offers an excellent platform to track customer interactions automatically whether they are in emails, on a call, or across the social media. HubSpot CRM also enables viewing everything about a lead in one place. The CRM achieves this by allowing…

Bottom Line

HubSpot CRM provides everything required to organize, track and nurture leads and customers as well as helping businesses to manage their pipeline and speed up their sales team.

7.6
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HubSpot CRM Free Edition

6

Raynet CRM Free Edition

Raynet CRM Free Edition Full features up to 2 users and up to 150 accounts and 50MB Storage and Customer Support. Raynet CRM provides features such as contact and lead management, activity tracking, deals management, reporting, and analytics, email-tracking, mobile, security, and integrations. The contact and lead management feature provide the relationship history tool that enables businesses to understand their customers and what they need correctly. The contact and lead management feature enable customizing of the accounts or contacts lists, adding tags to sort, find, and value customers better, using pre-defined filters, and allow exporting of anything. The activity tracking…

Bottom Line

Raynet CRM is an easy to use CRM that helps businesses to simplify their daily agenda, keep track of everything that’s going on, and boost up their business.

7.6
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Raynet CRM Free Edition

7

Zoho CRM Free Edition

Zoho CRM Free Edition for 3 users with Leads, documents, mobile apps and more for all you need to start your small business. Zoho CRM is a multi-channel CRM that provides features such as sales signals, email, telephony, live chat, portals, lead and deal predictions, anomalies, email sentiment, intelligent automation, and data enrichment. Zoho CRM enables connecting with customers and prospects in real-time across all channels. Zoho CRM ensures the emails are organized according to the CRM pipeline. With Zoho CRM, businesses can click to connect and contact customers over the phone inside the CRM. Zoho CRM enables turning visitors…

Bottom Line

Zoho CRM helps businesses of all sizes to close more deals the smart way by reaching out to prospects at the right moment and engage with them across every channel.

7.6
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Zoho CRM Free Edition

8

Workbooks Free Edition

Workbooks CRM makes it easy to run campaigns and generate more quality leads by proving tools that are relevant to execute the marketing strategy and measuring ROI. The marketing features provided by Workbooks CRM include data management, profiling, and targeting, email campaigns, event management, lead scoring, website analytics, and supplier management. The data management, profiling, and targeting features enable the gathering of business intelligence on the target accounts or market. The feature also allows managing of all the accounts or contacts within the CRM. The email campaigns feature allows segmenting the database and using the templates to send targeted email…

Bottom Line

Workbooks is a CRM that helps to run campaigns and generate more quality leads by providing tools needed to execute the marketing strategy and measure ROI.

7.6
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Workbooks Free Edition

9

Streak Free Edition

Streak CRM enables businesses to run their entire business on their inbox. Streak CRM has a flexible structure, based in the cloud, easy for the IT department to use, and works with Google Apps. Streak CRM is also multipurpose as it allows managing of deals and support queues inside Gmail. Streak is pure to install and comes with a pre-built, elegant and product development pipeline to allow the work to be flexible and development on the go. The intuitive design of the spreadsheets provided by Streak CRM allows teas to start collaborating quickly. Streak enables uploading of mock-ups, proposal requests,…

Bottom Line

Streak is CRM software that enables managing of deals and support queues inside Gmail and supports simple collaboration by allowing sharing of anything that needs to get the job done easily.

7.6
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Streak Free Edition

10

Free CRM Free Edition

Free CRM enables tracking of everything instantly. It enables this by keeping a single shared customer profile and a customer-wide profile. Free CRM also provides insights through a shared database system. The sales pipeline dashboard offers a useful platform that facilitates getting all the details from the team's deals, quotes, products, deal stages, and competition. The sales pipeline dashboard also enables seeing where the leads come from and allow staying connected to the people and information needed to close every sale. The marketing automation feature facilitates unlimited campaigns. The unlimited campaigns provide powerful SMS, email, and printed marketing tools that…

Bottom Line

Free CRM that keeps a single shared customer profile and a company-wide profile and provides insights through a shared database system and details on the team’s deals and stages.

7.6
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Free CRM Free Edition

11

Freshsales Free Edition

Freshsales Free Edition SPROUT provides a free forever startup plan with features for Leads, Contacts, Deals, Accounts, Email, Built-in phone, Integrations, Mobile apps, and more. Freshsales provides features under leads, deals, event tracking, phone, email, reports, workflows, mobile, and integrations. Freshsales enables managing leads with ease. It is by enabling capturing of the website visitors automatically as sales leads and grouping them based on their engagement with the website. Freshsales then allows assigning the leads to the right salespeople on the team. The lead scoring tool allows knowing which sales lead is hot and which one is not by using…

Bottom Line

Freshsales is a CRM software that provided AI-based lead scoring, built-in phone, email, activity capture and many more to the sales team and enables tracking of the deals progress easily.

7.6
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12

ClinchPad Free Edition

ClinchPad is a CRM software that is simpler than a traditional CRM and better than using spreadsheets. The features offered by ClinchPad include visualizing the sales pipeline, collaboration tools, notes, custom fields, notifications, document and file storage, daily activity snapshot, and Google contacts Sync. ClinchPad enables the leads to be represented by cards and stage by columns in the sales pipeline view. The view is helped by the Kanban boards that allow tracking of the entire sales cycle and seeing where all the leads are in the sales pipeline. The filters and pipelines feature enable creating of multiple sales pipeline…

Bottom Line

ClinchPad is a CRM software that is simple and uses an easy to use interface to offer small teams with an excellent platform to track and organize leads.

7.6
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ClinchPad Free Edition

13

Instream Free Edition

Instream is an online CRM software that makes it easy for businesses to build strong relationships with customers and collect valuable information about their customers. The contact management feature enables gathering of information from social platforms and getting additional contact details from LinkedIn profile. The contact management feature also allows collecting of insights on the client’s behaviour. Instream enables tracking of mails, phone calls, meetings, and other activities in one place. The communication feature also facilitates monitoring of the conversation flow on the timeline and adding of comments. The relationship management feature enables storing of conversation with the contacts on…

Bottom Line

Instream is an online CRM software that offers sales, contact management and relationship automation tool to help businesses to build strong relationships with customers and collect valuable information about their customers

7.6
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Instream Free Edition

14

Roboeyelabs Basic

Roboeyelabs is a customer relationship management software that is easy to customize to meet the unique needs of businesses. Roboeyelabs allows users to make their own customization decisions regarding workflow, UI, database changes, and many more without having to be professionals programmers. Roboeyelabs enables businesses to sell smarter and faster, support every customer at any time and anywhere, and connect with customers, partner, and employee engagement. With Roboeyelabs, businesses can follow quality prospects and not false leads. The customer relationship management achieves this by helping businesses to follow leads with the highest chance of conversion. Through this, it reduces the…

Bottom Line

Roboeyelabs is a customer relationship management software that enables businesses to sell smarter and faster, support every customer at anytime and anywhere, and connect to customers, partner, and employee engagement

7.6
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Roboeyelabs Basic

 

Top Open Source Customer Relationship Management (CRM)  Software

Sugar CRM, Vtiger, X2CRM, Zurmo, Epesi, OpenCRX, SuiteCRM, OnlyOffice, Xrms CRM, Hipergate, xTuple CRM, Group-Office, EspoCRM, Tine, Fat Free CRM, Odoo CRM, Anteil CRM, SplendidCRM, EBI Neutrino, Deskera CRM, asterCRM, CiviCRM, Grass CRM, Dolibarr CRM, Compiere CRM, opentaps CRM2, VIENNA Advantage CRM are some of the Top Open Source Customer Relationship Management (CRM) Software.

Top Open Source Customer Relationship Management (CRM) Software
PAT Index™
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

1

Sugar CRM

Sugar CRM helps in improving customer relationships. It is a Saas(software as a service) product. Sugar provides both mobile and social crm to its consumers. Sugar provides crm software in four editions: Sugar Enterprise, Sugar Professional, Sugar Ultimate and Sugar Corporate. Each of these services is provided by the same code tree. The products run on LAMP stacks and on PHP-capable platforms like windows or solaris. Sugar is used to automate and customize customer service and marketing processes. Sugar has revolutionized the typical CRM solutions, which users find too bothersome, by making the user interface more friendly and personalized to…

Bottom Line

Sugar offers innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM.

7.9
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Sugar CRM

2

Vtiger

Vtiger provides to be always in the know with alerts that notify you (on-screen, SMS, or email), if a contact becomes active, idle, or meets various other conditions. Booking appointments with a specific sales representative, or just any available member of your team, just got a lot easier. Just share Vtiger's appointment page URL with a contact to let them see and choose from an available slot on a personal, or a team's calendar. Vtiger then creates the appointment and notifies attendees.Click into any opportunity to see important information like related contacts and organizations, forecast amount and expected close dates.…

Bottom Line

Vtiger provides everything about a contact in one convenient view. This includes detailed contact info, emails and call recordings, their purchase history, docs and collaborative notes from other team members, and more.

8.3
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4.6
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3

X2CRM

X2Engine ensure better marketing strategies to help your business maximize its potentials to getting more sales while taking care of customer relationship at the same time. With its simple interface and useful information on customers and internal employees, managing them all is easier as it gets. Save all your important data on X2Engine and let your people work by automated task to promote productivity. Set priorities that need immediate attention and your team will be notified that it has to be done. To manage the company’s online presence, X2Engine performs a tracking activity on your website to make sure you…

Bottom Line

X2CRM marketing automation, X2Flow, is an intuitive workflow designer and engine where you can leverage all the data in X2CRM to model simple yet sophisticated flows incorporating a variety of actions and conditions.

8.0
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6.0
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4

Zurmo

Zurmo provides specialized gamified Customer Relation Management (CRM) applications to businesses. Zurmo’s CRM platform allows businesses to manage all aspects of customer relations. This software is open source and highly customizable, allowing businesses to pick and choose which management features they want to use. Intuitive and adaptable, Zurmo simplifies the process of managing customer relations for a variety of businesses. Zurmo provides a number of CRM functions, including creation of marketing campaigns, activity and contact management, integration with other services, management of products, and even on-the-go tablet and mobile services. On the customer end, Zurmo creates rewards, badges, and achievement…

Bottom Line

Zurmo is an open source CRM platform that encompasses sales, marketing automation, and project management software into one solution. Through the use of gamification, Zurmo engages, motivates, and recognizes users. This helps increase user adoption which results in a successful CRM implementation.

7.8
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Zurmo

5

Epesi

Epesi CRM is an open source multi-user application dedicated for any company or business for rapid development of web based and data base driven applications. It is a tool with a lot of features which enables organizing, processing and storing information in every business. Epeai helps to manage data precisely. It is flexible and very simple to use. It simplify internal communication and makes workflow more efficient. It is a fully functional web CRM/ERP application to store, organize access and share business records. Epesi code is open source PHP/Ajax framework which means it can be changed and developed any how.…

Bottom Line

Epesi CRM is an open source PHP/Ajax application dedicated for any company or business which enables organizing, processing and storing of information in every business.

7.5
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8.2
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Epesi

6

OpenCRX

OpenCRX is a CRM solution software that is able to automate multiple areas of the business including sales pipeline, sales, pricing and product management, account management, activity management, groupware with customizable application for specific workflows and activities needed by the business. It is currently open-sourced but offer free and paid support. The program is said to be true open source software compared to others and is BSD Licensed as well as OSI certified. It features customizable controls, workflows and reports. The user Home Page provides users a view of account activities including assignment, reporting contact, classification, importance and entry creation…

Bottom Line

openCRX is an end-to-end CRM tool that is open-sourced covering features from product and pricing, maerketing and sales to account management and customer support.

7.6
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OpenCRX

7

SuiteCRM

SuiteCRM is a free CRM tool that provides customizable workflows and record keeping fields to serve as centralized portal for customer data base, account management, sales pipeline and contacts and customer support. Access and controls of the program are managed through logins and customizable permissions. As data collection, storage and management is streamlined into its solution, SuiteCRM is also able to provide actionable information and meaningful analysis that help with marketing and sales strategies including building a sensible sales pipeline. SuiteCRM’s interface is user-friendly and simple. Workflows are easily created and customized through its Action Module where users can label…

Bottom Line

SuiteCRM is a customizable and dynamic free CRM tool that automates repetitive business processes and supports sales, account management and customer self-service through its multi-featured modules.

7.6
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SuiteCRM

8

OnlyOffice

Onlyoffice is a free cloud-based business suite that consolidates and organizes various business processes and tasks into one easily accessible cloud-based solution. Business may access the free suite cloud or opt to integrate the solution into their servers for a price. The program also comes with a free downloable desktop editor that supports varied MS Office and OpenDocument formats and compatible with Windows and Mac platforms as well as other popularly used desktop platforms. The suite features one of the first HTML5 online editors through Canvas element with specific features available exclusively in onlyoffice. It supports the full range of…

Bottom Line

Onlyoffice is an all-in-one business productivity solution that consolidates document management, CRM, project management, and a community portal into one tool allowing better collaboration, improved data management, more efficient delivery of tasks and optimized employee productivity.

7.6
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OnlyOffice

9

Xrms CRM

Xrms is an advanced open source customer relationship management (CRM), Sales Force Automation (SFA) suite: also features business intelligence (BI) tools, Computer Telephony Integration (CTI), and advanced plugin architecture. PHP/ADOdb/LAMP. XRMS CRM is written in PHP. XRMS also features business intelligence (BI) tools, RSS feeds for new records, advanced Workflow, Computer Telephony Integration (CTI), and an advanced plugin architecture.XRMS is a web-based CRM application for managing business entities such as employees, customers, contacts, activities with those contacts, etc. Many improvements have been made in overall stability, unitialized variables, workflow, and many other things large and small.

Bottom Line

Xrms is a multifunctional business suite that features CRM functionalities, Sales Force Automation, Business Intelligence modules, Integration with Computer Telephony and an advanced Plugin Design

7.6
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10

Hipergate

Hipergate is a free CRM Software that supports both customer-facing processes and internal business processes allowing improved over-all performance. Customer information, supplier contacts, leads and other marketing, corporate directory and sales contacts are consolidated and organized into one contacts directory allowing users to efficiently work through contacts and support customers. Contact information can be grouped into distribution lists for corporate communication of updates, performance dashboards and statistics as well as for use in SMS campaigns. Team and Cross-functional collaborative work is also supported by hipergate through its collaborative tools including: Intranet, Groupware, Agenda, Shared Resources Management, Working Timetables, Forum portal…

Bottom Line

Hipergate is an open-sourced multi-function CRM tool that supports both customer-facing processes and internal business processes like project management, training and corporate communication.

7.6
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Hipergate

11

xTuple CRM

xTuple is an open source Corporate and Customer Relationship Management platform that integrates various business process of the supply chain functions of the business into one system. This includes support for manufacturing, distribution, sales and invoicing, and customer service.Its full-featured platform is customizable to specific workflows throughout the supply chain while also consolidating all information allowing more efficient work, better coordination and collaboration, and reduced risks for loss. As it integrates multiple processes into on, it breaks working silos and enhances the product, employee and customer journey with the product and business. And because it automates these processes compliance to…

Bottom Line

xTuple is both a Corporate and Customer Relationship Management platform that provides multi-functional featured software that supports product manufacturers, distributors, sales teams, and different working departments in the business supply chain.

7.6
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xTuple CRM

12

Group-Office

Group-office consolidates collaborative tools and customer-facing functions into one CRM/groupware solution with a simple intuitive interface. Group office easily integrates e-mail, calendar, task lists, employee and customer information, as well as notes and newsletters to customer profiles and projects allowing easier management of information and tasks. Workload and support is also supported through its Helpdesk feature, Time Tracking module, mobile sync which can all be organized under its project module. Collaborative working documents are also easily worked on through its Group-office transfer feature or via integration with Google Drive or ThinkFree. Collaborative documents and other files uploaded into Group-Office are…

Bottom Line

Group-office is a simple customizable groupware and CRM software that consolidates collaborative tools and customer-facing functions into one solution.

7.6
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Group-Office

13

EspoCRM

EspoCRM is a free web-based CRM solution that provides multiple features to improve productivity, communication, collaboration and efficiency by automating various business processes. EspoCRM can be integrated with communication channels and task manager applications including: e-mail, telephony, calendar, and social media. It can serve as the single repository of customer and internal team contacts for more efficient workflow of communications. It has an existing calendar function but can also be integrated with Google Calendar. Meanwhile its e-mail function can be linked with group IMAP accounts or personal accounts while also automatically associating correspondence to the related record. It has all…

Bottom Line

Espo CRM is a free web-based CRM solution that consolidates workflows and information into one simple software easily deployed as a cloud-based solution or through the company in-house server.

7.6
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EspoCRM

14

Tine

Tine 2.o is an open source application that covers the software categories of groupware (software designed to facilitate collective working by many users) and CRM (Customer Relationship Management). CRM is defined as practices, strategies, and technologies that firms use for analyzing and managing client interactions and data with the objective of enhancing business relationships with client and customer retention.) Basically, Tine 2.0 is enterprise software. Companies need a combination of the tools that Tine 2.0 offers. Instead of installing multiple Web-based applications and your resources are limited, make use of Tine 2.0. It provides a single point of contact for…

Bottom Line

Tine 2.0 is a free software for companies that allows single contact point for groupware, CRM, and ERP.

7.6
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Tine

15

Fat Free CRM

Fat-Free CRM is an open source customer relationship management software, whose functionality is based on Ruby on Rails. Ruby on Rails is an MVC (model-view-controller) framework, which provides default features for a database, web pages, and web services. It facilitates the use of web standards such as JavaScript for visualization and user interface.Fat-Free CRM is simple to use, and it allows both small and big businesses organize and maintain data on their client relations. The contact module contains any information about people that the organization connects with. It could be their name, email address, street address, as well as phone…

Bottom Line

Fat-Free CRM is an open source Ruby on Rails based platform which contains functions of group collaboration, campaign management, lead management, contact list, and opportunities.

7.6
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16

Odoo CRM

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management. Odoo has a set of integrated features, and they include; Automated calendar, Automated stock update, Accounting, CRM, Leave Management, MRP, Website Edition, E-Commerce, e-signature, Inventory Management, Marketing, Point of Sale, Project Management, Sales Management, Timesheets, Reporting, Efficient Integrations and Customer Support. Odoo automate activities based on your sales scripts: calls, meetings, mailing, and quotations. Get all information you need, directly on the opportunity: page viewed, mail receivedGet a quick overview of what's going on in your…

Bottom Line

Odoo is a management software that integrates the firm’s operations with e-commerce features such as CRM, MRP, and accounting for easier business operations.

7.9
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Odoo CRM

17

Anteil CRM

Anteil open-source CRM software offers a variety of basic features to help any business manage and improve its customer relationships. Anteil offers open-source CRM software solutions designed to help you better identify, attract, retain, service and support customers--ultimately increasing your competitive position and profitability. Employing full Web architecture, this open-source solution is available at no cost and is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Anteil understands that for businesses to make profits; expenses must be minimized.…

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Anteil offers open-source CRM software solutions designed to help you better identify, attract, retain, service and support customers--ultimately increasing your competitive position and profitability.

7.6
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18

SplendidCRM

SplendidCRM is the clear and obvious choice for companies that prefer Microsoft IIS to Apache and SQL Server to MySQL and provide all the C# and SQL source code so that the CRM can be deeply integrated into your business. SplendidCRM new chat system of this release allows messages to appear as they come through (in real time). This enables matters to be resolved in the quickest way possible. Images, files, and links can now be opened through this updated chat system. The system has been updated with the new HTML5 making offline storage of data possible. With HTML5, the…

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SplendidCRM is a customer management software that handles Microsoft stacks. For a business to benefit from splendidCRM, it has to be a user of Microsoft products.

7.9
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19

EBI Neutrino

EBI Neutrino R1 is an open source software that combines both Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). ERP and CRM are essential in aiding companies to maximize their resources and success. ERP deals with accounting functions, internal processes, inventory management and orders. CRM handles the call center, customer service functions, marketing, and sales.Key features of EBI Neutrino include Open source CRM, ERP, new search engine integrated with the new web based technology groovy, Leads, Opportunity, Offer, Orders, Campaign, Product, Calendar, Email Client.The orders module under ERP has made it possible for employees to orders coming through in…

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EBI Neutrino is an open source software that integrates resources of both ERP and CRM for successful business organization.

7.6
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EBI Neutrino

20

Deskera CRM

Like any other CRM software, Deskera CRM software is designed to meet entire goals of customer relationship management. What makes Deskera stand out from other CRM’s applications, is its holistic arrangement that takes care of the needs of the clients as well as the businesses. Key features of Deskera includes; campaign management, Lead management, Account management, Case management, Product management, Contact management and opportunity management.The campaign management module helps in identification of potential business targets, running campaigns, communicating with the right people and finally closing deals with firms with a prospective future. Campaign management deals with the creation of marketing…

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Deskera CRM software is a customer relationship management app that meets the objectives of the business such as customer transactions,respond to customer calls or emails and the entire management of tasks.

7.8
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21

asterCRM

AsterCCA IP PBX is a call center system integrated with CRM software. The role of call center CRM software helps call center agents obtain proper information and knowledge about a client’s history to enhance overall customer experience. It is a desktop application that is integrated with the available telephony and any back-office applications. Key features of asterCC include; inbound route, outbound route, ring group, IVR, call popup, consult transfer, spy, whisper, barge-in, block, conference, real-time agent status monitor, agent idle/busy, agent pause/unpause, click dial, click send SMS/Email, hang up SMS/Email, TTS, Maps, Queue, Music On Hold, Agent calendar, customized custom…

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Key features of asterCC include; inbound route, outbound route, ring group, IVR, call popup, consult transfer, spy, whisper, barge-in, block, conference, real-time agent status monitor, agent idle/busy, agent pause/unpause, click dial, click send SMS/Email, hang up SMS/Email, TTS, Maps, Queue, Music On Hold, Agent calendar.

7.6
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22

CiviCRM

CiviCRM is a CRM software designed to help organizations build, centralize, organize and engage members through its varied features. CiviCRM provides space to consolidate all constituent information in one system and enables the organization to organize, track and manage relationships within its system too through defined fields and activity types including communication preferences. CiviCRM also supports import/export of data for easier transition. It also includes a workflow for tracking and reacting to contributions allowing organizations to respond better and professionally to members who contribute. This feature includes customizable contribution categories, automatic receipt and thank you notes generation, and a reporting…

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CivicCRM is a CRM software designed to help organizations build, centralize, organize and engage members.

7.6
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23

Grass CRM

Grass CRM provides end to end sales cycle management from campaigns, leads, Opportunity. Its Open source Java based, based on SSH, you can easily change it according to your requirement and provides Data import & export via CSV files and Role based access control. Grass CRM is a java based CRM tool that is open sourced and provides features that organize information and activities for end-to-end sales. Fields and functions are customizable to the company needs and it allows data import/export for easier transition and use of data. Roles and access are also customizable for security. Grass CRM enables sales,…

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Grass CRM is a java based CRM tool that is open sourced and provides features that organize information and activities for end-to-end sales

7.6
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24

Dolibarr CRM

Dolibarr CRM is a modern open source software package, licensed under the GNU General Purpose License, which manages business activities effectively and efficiently. It is written in PHP and uses MySQL database for data storage. The feature list of Dolibarr is extremely long and diverse, including shipping management, customer mining, and employee scheduling. Dolibarr’s aim is to create an application that is easy to develop, easy to install, and easy to use. With Dolibarr, set up the application to your needs by enabling only preferred business management features. The features and modules are integrated to work immediately without any further…

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Dolibarr is an easy to use open source CRM / ERP tool that is specially designed for small and medium sized companies, foundations and freelancers.

7.6
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25

Compiere CRM

Compiere CRM is a modern, highly adaptable, enterprise-class business solution - that can be deployed on-premise or on the Cloud - for a fraction of the cost of traditional CRM systems. Improve agility and dramatically lower cost of ownership with Compiere. Compiere delivers a broad and rich set of integrated business functionality on a global-ready platform. Manage any number of organizations, warehouses, languages, currencies, and accounting rules. Utilize role-based Management Dashboards with drill-down capability to effectively monitor and analyze your operations. Pre-built charts and graphs are provided and are easily expanded to meet specific needs. Compiere CRM is built to…

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Use Compiere business solutions software to automate financial, distribution, sales and service processes... quickly, affordably and easily.

7.6
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26

opentaps CRM2

opentaps CRM2 focuses on organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship. Access it from the web, from Gmail, and even embed it into the existing order management or business application system. It lets everybody in the organization work together by sharing emails, discussions, and activities while using favorite tools to get the job done. Opentaps CRM2 offers users the unlimited flexibility and innovation that comes with free access to the source code,…

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opentaps CRM2 brings together emails, tweets, discussions, and tasks directly with orders and invoices without any software to install.

7.6
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27

VIENNA Advantage CRM

VIENNA Advantage gives businesses an integrated business solution that tightly combines Enterprise Resource Planning (ERP Solution), Customer Relationship Management (CRM Solution) and secure Document Management System (DMS). The first of its kind, this web-based and open source ERP/CRM platform features an HTML5 User Interface which runs smoothly on all displays and devices, including smartphones and tablets. The platform allows for deep customization, so users are able to tailor the system to meet the needs and requirements of their organization. As a cloud-based system, Vienna Advantage CRM works on both Mac and Windows computers. It also features companion apps for Android…

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VIENNA Advantage CRM platform is versatile, comprehensive, integrated and complete solution, suitable for many industries especially in the retail, restaurants & cafes.

7.6
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VIENNA Advantage CRM

1 Reviews
  • Ian Moyse
    October 19, 2014 at 11:34 am

    ADDITIONAL INFORMATION
    for free and independent comparison of available CRM systems checkout the G2 Crowd website.

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