asterCRM

AsterCCA IP PBX is a call center system integrated with CRM software. The role of call center CRM software helps call center agents obtain proper information and knowledge about a client’s history to enhance overall customer experience.

It is a desktop application that is integrated with the available telephony and any back-office applications. Key features of asterCC include; inbound route, outbound route, ring group, IVR, call popup, consult transfer, spy, whisper, barge-in, block, conference, real-time agent status monitor, agent idle/busy, agent pause/unpause, click dial, click send SMS/Email, hang up SMS/Email, TTS, Maps, Queue, Music On Hold, Agent calendar, customized custom field, import/export, backup plan, and caller id management.

Case management tools such as conference, consult transfer, agent idle/busy, agent pause/unpause and information based applications such as click send SMS/Email help agents to deliver timely resolutions to clients in a satisfactory manner. The multilingual telephone interpretation system enables multi-party conferencing, full conversation recording, detailed reports and the billing of invoices.

The system’s Realtime Monitor shows the agent’s work status classified under Idle, Ringing, Talking or after call work. This system also helps agents deliver the correct information to clients in real-time during calls.

At asterCC CRM call center system calls are not only recorded, but they are also saved on the server for listening and downloading. The purpose of this is to ensure proper management of calls and that clients get a satisfying call experience. The ring group feature allows more than different agents to talk to various clients at the same time. Ring groups optimize the routing process according to the agent’s skills so that callers can speak to the agent qualified to meet their demands.The overall objective of asterCC is to improve their customer call experience and increase their sales as well.

You may like to read: Free, Open Source and Top Customer Relationship Management (CRM) Software, How to Select the Best Customer Relationship Management Software for Your Business and Steps for a Successful Small Business CRM Implementation