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asterCRM
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asterCRM

Overview
Synopsis

asterCC provides not only contact center features, but also CRM modules. AsterCCA IP PBX is a call center system integrated with CRM software.

Category

CRM Software Open Source

Features

•Mutli-tenant
•Customized role and privilige
•Call recording
•Voicemail
•Inbound route
•Call popup, consult, transfer
•Spy, whisper, barge-in, block, conference
•Realtime agent status mnitor
•Agent idle/busy, agent pause/unpause
•Click dial, click send SMS/Email
•Hangup SMS/Email

License

Open Source

Price

•Open source version
(include astercrm and asterbilling, 5 free channels license by default)
•Commercial version
(IP PBX, no extension limitation, 5 agents, 20 concurrent calls in predictive dialer, 60 days free trail)

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

asterCRM

What is best?

•Mutli-tenant
•Customized role and privilige
•Call recording
•Voicemail
•Inbound route
•Outbound route
•Ring group

What are the benefits?

•TTS
•Maps
•Queue
•Music On Hold
•Agent calandar
•Customized custom field
•Import/export
•Backup plan
•CallerId management

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.9
8.8
Features & Functionality
7.8
8.9
Advanced Features
8.0
9.3
Integration
7.8
9.3
Performance
7.9
9.5
Customer Support
8.0
9.1
Implementation
9.2
Renew & Recommend
9.2
Bottom Line

Key features of asterCC include; inbound route, outbound route, ring group, IVR, call popup, consult transfer, spy, whisper, barge-in, block, conference, real-time agent status monitor, agent idle/busy, agent pause/unpause, click dial, click send SMS/Email, hang up SMS/Email, TTS, Maps, Queue, Music On Hold, Agent calendar.

7.9
Editor Rating
9.2
Aggregated User Rating
2 ratings
You have rated this

AsterCCA IP PBX is a call center system integrated with CRM software. The role of call center CRM software helps call center agents obtain proper information and knowledge about a client’s history to enhance overall customer experience.

It is a desktop application that is integrated with the available telephony and any back-office applications. Key features of asterCC include; inbound route, outbound route, ring group, IVR, call popup, consult transfer, spy, whisper, barge-in, block, conference, real-time agent status monitor, agent idle/busy, agent pause/unpause, click dial, click send SMS/Email, hang up SMS/Email, TTS, Maps, Queue, Music On Hold, Agent calendar, customized custom field, import/export, backup plan, and caller id management.

Case management tools such as conference, consult transfer, agent idle/busy, agent pause/unpause and information based applications such as click send SMS/Email help agents to deliver timely resolutions to clients in a satisfactory manner. The multilingual telephone interpretation system enables multi-party conferencing, full conversation recording, detailed reports and the billing of invoices.

The system’s Realtime Monitor shows the agent’s work status classified under Idle, Ringing, Talking or after call work. This system also helps agents deliver the correct information to clients in real-time during calls.

At asterCC CRM call center system calls are not only recorded, but they are also saved on the server for listening and downloading. The purpose of this is to ensure proper management of calls and that clients get a satisfying call experience. The ring group feature allows more than different agents to talk to various clients at the same time. Ring groups optimize the routing process according to the agent’s skills so that callers can speak to the agent qualified to meet their demands.The overall objective of asterCC is to improve their customer call experience and increase their sales as well.

You may like to read: Free, Open Source and Top Customer Relationship Management (CRM) Software, How to Select the Best Customer Relationship Management Software for Your Business and Steps for a Successful Small Business CRM Implementation

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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