Top 8 Mobile CRM Software
With the increased competition in the business market, companies are finding it necessary to find ways to stay ahead of the competition by all means. The world has opened up in a big way, and customers are becoming more exposed to competitors’ information, therefore, requiring the business firms to keep their customers well engaged. The customers need to be updated on the current happenings and new products in the company. Organisations having a sales force are also finding it necessary to find a way of enabling their salespeople to reach their clients from anywhere without necessarily being in the office. The new trends in the business market necessitate for a platform that can allow the users, whether it's the customers or the organization to be able to work or request for information from anywhere. Mobile CRM, therefore, becomes an essential tool for any organization.
Customer relationship management (CRM) manages interactions with current and future customers by organizing, automating and synchronizing sales, marketing, customer service, and technical support functions of an enterprise. Mobile Customer relationship management software offers free apps in iOS, Android, Windows mobile platforms which covers the sales, marketing, customer service, and technical support access and management of business functions in a mobile device.
Top Mobile CRM Software: Sugar CRM, Zoho CRM, Resco Mobile CRM, Salesforce, Microsoft Dynamics CRM, SAP Digital CRM, Base, Swyft Mobile are some of the Top Mobile CRM Software.
What are Mobile CRM Software?
Mobile CRM Software enables those working in the field or remote employees to use mobile devices such as smartphones, tablets, and other internet-enabled devices to access and manage their business functions such as sales, marketing and customer service. Mobile CRM Software help sales and service people on the go boost their productivity and keep their stakeholders in the loop in the progress on the tasks assigned to them.
Mobile Customer Relationship Management is a software that provides Salesforce, marketing and customer service teams in an organization, with access and management to the critical information wherever they are in real-time. It helps the users to segment their client's contacts, manage customer interactions and send emails among other functions.
- Contact Management: Contact Management feature allows the user to have a full view of their contacts and be able to manage them. The software provides the user access to customers’ social profiles, identify customer touch points like a website, product, interactions, appointments, and more from a central screen.
- Lead Management: It allows the user to identify and manage the hot leads that will likely lead to sales using lead scores. It also helps the organization in grouping their sales taskforce into various territories and brings about automated updating of the client's data when their contacts are added to the CRM.
- Event Tracking : Mobile CRM software provides the organization with data about a client that helps them to segment the client's activities and be able to track the best time to close a deal. The software helps to rate the clients according to their behavioral patterns thus helps the users find the leads that are most likely to close.
- Deal management: Mobile CRM software enables the user to locate and manage deals in the pipeline from a central point. It allows the organization to filter the deals in the pipeline and identify which to act on immediately and which ones to push forward.
- Sales Reports: Mobile CRM software enables the users to have control of the reports they require like the leads reports, sales reports and sales representatives. It also provides a reporting dashboard that enables the user to access all the reports from one centralized screen.
- Gmail & Outlook integration : Mobile CRM helps the user to integrate their emails, therefore, allowing them to get notifications on a real-time basis. It also allows the organization to personalize their templates which helps prevent typing the same message to different clients.
Top Mobile CRM Software
Sugar CRM helps in improving customer relationships. It is a Saas(software as a service) product. Sugar provides both mobile and social crm to its consumers. Sugar provides crm software in four editions: Sugar Enterprise, Sugar Professional, Sugar Ultimate and Sugar Corporate. Each of these services is provided by the same code tree. The products run on LAMP stacks and on PHP-capable platforms like windows or solaris. Sugar is used to automate and customize customer service and marketing processes. Sugar has revolutionized the typical CRM solutions, which users find too bothersome, by making the user interface more friendly and personalized to…
•Cloud or on-premise deployment
•Revenue Line Item Level Opportunity Tracking Forecasting
•Product Level Quotes
• Customization and Configuration
• Teams, Roles and Security
• Case Management and Bug Tracking
Zoho CRM, bring all your conversations into one place, and make the most of your interactions at a moment's notice. Meet your customers, no matter the medium. Connect via phone, live chat, email, social media, and in person.Use analytics and reports for detailed metrics about your team's performance and your customers' life cycle. Generate more sales with automation features, workflows, and advanced reporting. Zoho CRM’s multichannel support means you can interact with them the way they want, from on the phone to live chat, or email and social media. Keep track of all the conversations in a single place while…
Resco Mobile CRM
Resco Mobile CRM : Resco Mobile CRM is a Microsoft Dynamics CRM mobile client solution that offers advanced customization capabilities. The application supports features such as custom entities, interactive maps, GPS tracking, photo capturing, dashboards, and many more. Supported mobile platforms: iOS (iPhone, iPad) — Android — Windows. Resco Mobile CRM is a complete mobile solution for Microsoft Dynamics CRM. It gives users around-the-clock access to their Dynamics CRM. They can: • access information about accounts and contacts • process their leads faster • keep track of their activities, schedule appointments • track phone calls and e-mails • create new…
Salesforce Cloud solution allows you to manage contacts and track opportunities from any desktop or device. Salesforce helps to understand customers better through their personal preferences, solve any problem faster with access to past customer interactions, and even identify new sales opportunities by analyzing your best customers’ purchase histories. The certified experts, consultants, and innovative tools of Cloud Services help with prescriptive advice, best practices, and expertise at every stage of Salesforce journey. With Salesforce, information is in one place so it’s easier to prioritize and make quick decisions based on the most up-to-date information.Track all your customer information and interactions…
•Sales force automation and CRM
•Configure, price, quote (CPQ) and billing automation
•B2B prospecting and data cleansing
•CRM for banking, insurance, wealth management, and more
•CRM for managing patient relationships
•Fully customizable support and help desk
Microsoft Dynamics CRM
Microsoft Dynamics CRM provide solutions for businesses to achieve more and deliver amazing experiences to their customers across marketing, sales and service in a way that makes collaboration between roles natural and easy. There is also new sales collaboration panel that helps break down the silos between sales and marketing to deliver personalized customer experiences. The capabilities for marketing, include interactive marketing calendar, integrated Lync webinars, graphical marketing workflow and email editing, as well as A/B testing and integrated offers. Languages and geographies are updated with the addition if Japanese and Russian. For sales, the capabilities include, introduction of product…
SAP Digital CRM
SAP is a simple and effective solution that allows users to track all their customer interactions in one place to give their team the insights they need to form powerful, personal connections that drive customer engagementIt allows them to increase communication within their team by using built-in collaboration tools, so they can shorten sales cycles and engage customers more responsively and effectively. Businesses can get started quickly and simply with in-product tutorials that walk them through every step, from importing contacts to creating powerful dashboards and reports. Every time a user’s team members log on, they start the day with…
•Account and contact management
•Lead and opportunity management
•Products and pricing
•Planning and forecasting
•E-mail ticket management
•E-mail campaign automation and lead scoring
•Powerful analytics and dashboards
Base is the next-generation CRM software for leading sales teams to enhance users’ sales team’s processes, productivity and pipeline visibility. Base offers features such as Customized Sales Pipeline, Basic Sales Tracking and Reporting, Full-Featured Mobile CRM, Full Funnel Forecasting, Team Performance Analytics, Task Automation, Team Document Storage, Predictive Sales Intelligence, Lead & Deal Scoring, Products & Price Book, Multiple Sales Pipelines, Role-Based Permissions, Call Logging and Recording, Click to Dial (Additional Rates Apply), Email Integration for Outlook & Gmail, Personalized Bulk Email, Unlimited Email Templates, Fully Customizable Merge Tags, Activity Reports for Reps & Teams, Email Sentiment Analysis, Advanced Call…
• Enhance your sales team’s processes, productivity and pipeline visibility.
•Communicate seamlessly via intelligent tools for emailing, calling
• Connect Base to the tools you love using our robust integrations and APIs
Swyft Technology provides small and mid-market organizations with a robust suite of inexpensive, cloud-based software solutions. The event-driven business rule engine synchronizes applications among mobile devices, web sites, retail stores and call centers. Initially focused on the financial services industry, today swyft’s solutions are optimizing the sales and service processes in a number of additional segments including communications, cable, media and technology as well as a number of services industries. Swyft clients benefit from increased sales and revenues that come from the automated efficiencies and increased user productivity provided by the Swyft CRM solution. Swyft’s Partners include: Oracle Sales Cloud,…
•Automates all steps of the selling process
•Eliminates duplicate data collection
•No more forms, spreadsheets and scribbled notes
•No more data entry of customer information and estimates when received at the office
•Easily connects to any customer data management system you have in place
•Optional Reporting Platform provides real-time tracking and on-line reporting of any information and activity
•Gather, track and report on any activity from the field, including location