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Microsoft Dynamics CRM
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Microsoft Dynamics CRM

Overview
Synopsis

Microsoft Dynamics CRM provide solutions for businesses to achieve more and deliver amazing experiences to their customers across marketing, sales and service in a way that makes collaboration between roles natural and easy.

Category

CRM Marketing Software, CRM Mobile Software, CRM Sales Software, CRM Service Software, CRM SMB Software, CRM Social Software, CRM Software,

Features

•Sales
•Customer Service
•Field Service
•Marketing

License

Proprietary Software

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Microsoft

What is best?

•Sales
•Customer Service
•Field Service
•Marketing

What are the benefits?

•Empower sellers with insights to personalize relationships, predict customer needs, and increase sales
•Exceed customer expectations across self and assisted support with empowered agents that deliver personalized experiences.
•Increase demand by automating tasks from multi-channel campaigns to events with an application built on the same platform as Dynamics 365 for Sale

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
8.2
7.9
Features & Functionality
8.1
8.0
Advanced Features
8.3
8.4
Integration
8.3
7.7
Performance
8.1
8.3
Customer Support
8.2
8.4
Implementation
8.3
Renew & Recommend
7.7
Bottom Line

Microsoft Dynamics CRM 2015 provide solutions for businesses to achieve more and deliver amazing experiences to their customers across marketing, sales and service in a way that makes collaboration between roles natural and easy.

8.2
Editor Rating
8.1
Aggregated User Rating
2 ratings
You have rated this

Microsoft Dynamics CRM provide solutions for businesses to achieve more and deliver amazing experiences to their customers across marketing, sales and service in a way that makes collaboration between roles natural and easy. There is also new sales collaboration panel that helps break down the silos between sales and marketing to deliver personalized customer experiences.

The capabilities for marketing, include  interactive marketing calendar, integrated Lync webinars, graphical marketing workflow and email editing, as well as A/B testing and integrated offers. Languages and geographies are updated with the addition if Japanese and Russian.

For sales, the capabilities include, introduction of product families for product bundling and recommended products, visual sales hierarchies and roll ups, as well as more tailored dashboards and analytics on mobile. There are also advancements in natural language UI. CRM 2015 introduces the latest voice-enabled experiences through Cortana – part of Microsoft’s broader commitment to reinvent productivity.

The new updates revolutionize the way sellers and marketers unite and collaborate by bringing outside-in insights to sales and marketing professionals so they can understand the impact of their campaigns to customers, giving them more personalized experiences. Salespeople now have the visibility to impact campaigns and targeting with unprecedented insight into marketing calendars and campaigns. The updates also enable marketers to more effectively plan and execute marketing campaigns and better track their impact, while strengthening synergies with the sales process. Microsoft Dynamics CRM continues to deepen its interoperability with Microsoft’s leading productivity applications, including Microsoft Office 365, Yammer, Lync, Skype, SharePoint and Power BI for Office 365.

The new release is designed to address ongoing needs for businesses to collaborate among different divisions and groups to better take advantage of opportunities and to meet the evolving needs of their customers.Microsoft Dynamics CRM 2015 is available both online and on-premises. Microsoft Dynamics CRM Online is available in 130 markets and 44 languages.

You may like to read: How to Select the Best CRM Software for Your Business, Top CRM Software, Free, Open Source CRM Software  and Best Practices for CRM Implementation.

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Ease of use
Features & Functionality
Advanced Features
Integration
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Customer Support
Implementation
Renew & Recommend

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