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Top 20 Online Community Management Software
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Top 20 Online Community Management Software

Top 20 Online Community Management Software
5 (100%) 13 ratings

Online Community members are made up of customers and fans who share a passion for the product or topic and they do the interaction in internet via social networks such as Twitter, Facebook, Google + etc. Online Community members discuss products, receive feedback and provide venue for marketing. Online Community Management Software products are dedicated and fully integrated solutions with varying levels of cost, complexity and functionality to create and manage online communities. These are comprehensive and scalable enough for even the largest enterprises. Online Community Management Software can be implemented either as on premise software or as cloud software.

Top Online Community Management Software : Jive, Community Cloud, Hoopla, Lithium Platform, Exo Platform, vBulletin Cloud, Online Communities Higher Logic, Telligent, ZetaBoards, Vanilla, PlushForums, Muut, Ning, Brilliant Directories, CMNTY Platform, Ranktab, Wild Apricot, Copiny, Get Satisfaction, Question Pro are some of the top Online Community Management Software.

What are Online Community Management Software?

Online Community Management Software provides capabilities for brand management using forums, user groups, learning resources, and other social features. It provides tools to connect with customers to create focused user groups and communities.

  • Branded Communities : Features for creating and managing branded and focused user communities.
  • User Groups Enablement : Features to enable customers for interaction using ratings, rankings, blogs etc
  • Learning and Knowledge sharing : Features to encourage product knowledge transfer, learning etc.
  • Analytics, KPI and measurement : Tools to measure KPI, and analytics.

Top Online Community Management Software

Jive, Community Cloud, Hoopla, Lithium Platform, Exo Platform, vBulletin Cloud, Online Communities Higher Logic, Telligent, ZetaBoards, Vanilla, PlushForums, Muut, Ning, Brilliant Directories, CMNTY Platform, Ranktab, Wild Apricot, Copiny, Get Satisfaction, Question Pro are some of the top Online Community Management Software .

Top Online Community Management Software
PAT Index™
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1

Jive

Jive is the leading provider of modern communication and collaboration solutions for business. The products apply powerful technology that helps employees, partners and customers work better together. The various communication tools which are offered by Jive include a searchable employee directory to locate people by expertise, skill and reputation. Jive also offers the ability to create blog posts to share knowledge. Further enterprise social networking tools offered by Jive include live activity streams, groups and discussions. It can be used to assign tasks to coordinate with documents, groups and discussions; and also to see all project information from one place,…

Overview
Features

•Impact metrics.
•Smart recommendations.
•Advanced gamification module.
•Shared communication portal.
•Detailed user communication activity data

Bottom Line

Jive is the leading provider of modern communication and collaboration solutions for business. The products apply powerful technology that helps employees, partners and customers work better together.

9.5
Editor Rating
6.9
Aggregated User Rating
6 ratings
You have rated this

Jive

2

Community Cloud

Community cloud is a platform that connects customers, partners and employees. With this platform members can build communities according needs, provide stellar customer service, connect to customers, accelerate sales channels etc. Users can build their communities through business integration which infuse communities with data from any system, anywhere. Customers can create and escalate support cases, partners can update opportunities and qualify leads, employees can access and share files. Community Cloud automatically suggests connections to experts, groups, and content and these recommendations are based on individual interests, needs, and behavior, inviting deeper community participation. With Community Cloud users can reflect brands…

Overview
Features

•Automatically suggests connections to experts, groups, and content
•Reflects brands and extend online community experience
•Connects using case escalation,
•E-commerce
•Empowers employees

Bottom Line

A Customer Community helps customers help themselves and each other. Create a rich self-service experience with our online community software, allowing service agents to focus on complex issues.

8.4
Editor Rating
8.8
Aggregated User Rating
2 ratings
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Community Cloud

3

Hoopla

Hoopla is a platform which engages users employees by pulling performance data from used applications and broadcasting live updates on TV, web and mobile devices. It livens workspace in a way of broadcasting team’s success across TVs in users office and providing newsflashes. These newsflashes are helping employees to celebrate success. For example, each time an employee close a deal, information about this deal need to be entered into Salesforce, then employee can personalize newsflash by uploading a photo and writing a thank you note. After that a personal newsflash will be broadcasted on company’s TV and all managers and…

Overview
Features

•Engages users employees by pulling performance data from used applications
•Helps teammates to stay personally engaged using sales gamification
•Relies on tracking the right metrics for reaching goals and providing recognition for when reps succeed
•Uses leaderboards for tracking key sales activities creating friendly competition and broadcasting standings

Bottom Line

Hoopla livens your workspace by broadcasting your team's success across TVs in your office.

8.4
Editor Rating
7.6
Aggregated User Rating
2 ratings
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Hoopla

4

Lithium Platform

Lithium Platform offers vital programs a business will ever need to positively transform a website into a social destination, harness customer passion, and knowledge to attract new visitors, crowdsource support and grow revenue. The Lithium communities program helps to create a better more valuable digital customer experience that is quite unique in every aspect compared to other platforms. Lithium platform creates a simple interface where a customer’s optimum experience is the last frontier for differentiation. An approach that is bound to set a business from the pack. Lithium Communities delivers real business value with a vibrant community experience. A feat…

Overview
Features

•Lithium Social Intelligence
•Premium Gamification
•Value Analytics and Benchmarking
•Social Contests
•Bulk Data API

Bottom Line

Lithium communities leverage the power of the crowd to transform your website into a social destination and build a deeper relationship with your customers—resulting in increased sales, lower service costs and accelerated innovation

7.9
Editor Rating
7.9
Aggregated User Rating
1 rating
You have rated this

Lithium Platform

5

Exo Platform

eXo offers a platform technology and an open-source collaboration platform which is open-standards based, responsive, mobile and enterprise ready for an extensible foundation to solutions. eXo offers features such as document storage, knowledge management, idea management, active directory integration, Rss feeds, activity dashboard, CRM Integration, calendar management, collaborative workspace, activity tracking, task management and scheduling, enterprise portal and API. eXo platform boasts an easy to use intuitive interface that is very “social” in design where users can comment on posts, upload and share docs and create groups. eXo Platform favors open standards for integration to existing IT systems such as…

Overview
Features

• Activity Streams
• Spaces
• Calendars

Bottom Line

eXo is a digital collaboration platform for growing teams and large enterprises which engages and empowers user’s workforce, transforms user’s employee experience and harnesses user’s company knowledge.

7.9
Editor Rating
8.1
Aggregated User Rating
1 rating
You have rated this

Exo Platform

6

vBulletin Cloud

VBulletin Cloud is a platform for hosting forums easily, secure and fast. Using this platform hosted forums have unrestricted access to a functioning and customizable vBulletin site with all the key admin controls. vBulletin Cloud will run the back-end infrastructure for every single forum hosted using this service, making the entire process stress-free, fast and very easy to manage. Vbulletin Cloud requires no hardware to buy or manage before installation. vBulletin Cloud features all of vbulletin’s essential functionality, great for a stand-alone forum, or can be integrated into existing larger forums. vBulletin Cloud as a feature for automatic backup, a…

Overview
Features

•Site Builder
•Responsive Design
•Mobile site Compatible
•Automatic Backup and Upgrade
•Built in Ad Locations
•User Group based permission
•Supports Multiple Language

Bottom Line

The new Site Builder makes it easier than ever to build and manage a site. Customizable page templates, drag-and-drop configuration and in-line site editing simplify page layout.

7.8
Editor Rating
Aggregated User Rating
1 rating
You have rated this

vBulletin Cloud

7

Online Communities Higher Logic

Higher Logic is geared towards improving interactions among organization members; customers and potential clients. Higher Logic’s software services, partnership, etc. is the sole driving force of implementing commendable landmarks for businesses.Engagement’s concept is basic: Individuals put their heads together to learn, acquire skills, and work together with others in tandem to achieve a common goal. This approach has proven times without number to be a solid approach to getting feedbacks, improve brand advocacy and increase retention rate.Higher Logic sets up a platform for members to intuitively engage customers and prominent members. With Higher Logic, it is a lot easier to…

Overview
Features

•Automation Rules
•Event Calendar
•Widget Builder
•Content Manager
•Expert Directory
•Discussions
•Mobile Friendly
•Wiki Glossary

Bottom Line

Give community members a place to collaborate, ask questions, provide answers or resources, and discuss the hot topics of the day.

7.7
Editor Rating
9.1
Aggregated User Rating
1 rating
You have rated this

Online Communities Higher Logic

8

Telligent

Telligent is a collaborative and customer oriented platform which is designed to define and establish a social community in a short amount of time to support, help and collaborate with the customers. Telligent Community offers a full network of experiences experts who have a lot of expertise in helping plan and growing community’s .Telligent Community serves for those who have a clear picture about the purpose, audience and success about their business. It enables communities and business professionals to collaborate with the customers and provide quick customer support. It also enables collaboration among customers with ideas and feedback on products…

Overview
Features

•Activity Streams
•Discussion Forums
•Question & Answer Forums
•Ideation
•Wikis
•Calendars
•File & Media Gallery
•Chat, Presence and Private Messages
•User Profiles

Bottom Line

Telligent Community has a number of included applications. You can deploy one or more applications within a group to deliver the experience you want for your customers

7.7
Editor Rating
8.1
Aggregated User Rating
1 rating
You have rated this

Telligent

9

ZetaBoards

ZetaBoards is a free software designed for hosting and building online communities with no hidden charges or forum limitations. The software was built from scratch to offer a simple platform for building a free forum.ZetaBoards comes loaded with powerful features, to get things started as soon as installation is complete. Features that will allow unlimited modifications and changes, to truly fit a user’s preferences and specifications.ZetaBoards software requires no intensive training before it can be utilized to produce an outstanding result, no need to worry about the software’s documentation or manual first, as it is very easy to work with.Customization…

Overview
Features

•Forum Builder
•Advanced security
•Extensive BBcode
•Support for custom domains
•Forum customization

Bottom Line

With ZetaBoards, you don't have to worry about a thing. If you can't figure something out, help is just a click away.

7.7
Editor Rating
Aggregated User Rating
2 ratings
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ZetaBoards

10

Vanilla

Vanilla is a cloud-based community forum software for building customer loyalty, grow sales and improving customer service.Vanilla is a powerful platform that has served quite a handful of prominent customers over the years, developing highly functioning communities. A community that will serve as a portal where customers help each other and deflect tickets. Customers ask answers and accept each other’s questions.Building a functioning community is an effort every business hoping to get to the apex must never overlook. Vanilla is a platform streamlined to help a company render effective assistance to clients.Vanilla Cloud-based community forum will help a company get…

Overview
Features

•Native Gamification
•Fully Branded
•Integration via API
•Control theme via HTML and CSS
•Intuitive UX
•Mobile Friendly
•CRM Integration

Bottom Line

Vanilla comes with a multitude of features to help you build a community that meets your unique needs.

7.6
Editor Rating
Aggregated User Rating
1 rating
You have rated this

Vanilla

11

PlushForums

Plush is an award winning commercial forum software with versatile and fantastic premium forum hosting features at alarmingly affordable pricing. Plush is synonymous with good value for money, the features are worth every single dime. Plush features an integrated blog, private messaging, member directory, custom profiles, paid subscriptions and a polished set of forum features. All with absolutely no technical knowledge required and no external plugins required to run it. Plush has an amazing user interface that allows users Real-time engaging discussions. With the light notification feature users are granted the opportunity of never missing community updates. Plush allows users…

Overview
Features

•Mobile Friendly
•SSL Support
•Hourly Backup
•Live Notifications
•Integrated Blog
•Powerful Search
•Enhanced Content Discovery
•MailChimp Integration
•Spam Protection

Bottom Line

Real-time discussions keep your users engaged and the conversation flowing. Live notifications mean they won't miss a chance to get involved. And an intuitive feedback system promotes positive participation.

7.6
Editor Rating
8.7
Aggregated User Rating
1 rating
You have rated this

PlushForums

12

Muut

Muut is a quick and light platform for creating online communities with multiple channels with engaged users; messaging and commenting, offering an unlimited traffic.Muut’s design is centered on user experience, which is why it is highly user-friendly and easy to use. All that is required to get started, is, just the signing up with Muut to get an up and running in minutes. With most users can see who is online and who isn’t.Muut works with every platform such as WIX, Blogger, Squarespace, WordPress, Shopify, Weebly and more. A user can also set up a website with Muut as their…

Overview
Features

•Unlimited Traffic
•Responsive
•Mobile friendly
•Messaging
•Forum and Comment builder

Bottom Line

Muut was built to work at all screen sizes from the start.

7.6
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Muut

13

Ning

Ning is a social networking platform for building and managing an active community. Ning builder is aimed at promoting company brand, members, and control. On this platform, rules can be set up based on a user’s laid out specification, and rules that do not conform to a company’s vision are truncated.Ning’s scalable hosted social networking platform offers tools and expertise needed to successfully publish and connect with social network– all in one place, Ning is powerful, affordable and easy to manage.With Ning new beautiful and captivating websites can be designed from scratch.Ning takes away the frustration of constantly working with…

Overview
Features

•Use of custom domain
•Custom CSS and JavaScript
•Email Broadcast capability
•Anti-spam Protection
•Granular Content Modulation

Bottom Line

Ning is a social networking platform for building and managing an active community. Ning builder is aimed at promoting company brand, members, and control.

7.6
Editor Rating
Aggregated User Rating
1 rating
You have rated this

Ning

14

Brilliant Directories

Brilliant Directories is a full featured packed platform that will effectively manage multiple websites without stress.Brilliant directories is a platform that requires no plugin to function.Build professional directory websites with Brilliant Directories. In customizing the look and feel of the website, or in uploading brand’s logo or images to showcase a brand’s identity. Either as a professional or as an entry level/beginner developer, adjusting the design settings, skills and experience play little roles in this regard.The extremely easy onUI will just be like another easy task.Unlike most Cyber businesses, Brilliant Directories never put their logo on any part(footer or header)…

Overview
Features

•Customizable content
•Automated Recurring Payment
•Email marketing tools
•Simple Backend Management
•Content Management
•Custom Form Fields
•Lead Generation Tool

Bottom Line

Brilliant Directories makes the process of customizing your website’s menu and creating dropdown menus easy and intuitive with simple drag and drop placement settings.

7.6
Editor Rating
8.4
Aggregated User Rating
1 rating
You have rated this

Brilliant Directories

15

CMNTY Platform

Cmnty is a platform that inspires interaction in a first place. Users of this platform can make connections easy by creating welcoming space to bring people together so they can share stories, experiences and the wildest of ideas, they can also inspire interaction among members with the platform's elegant design and intuitive interactive modules, discuss and extract quantifiable results so they can truly understand what excites, motivates, and concerns members. First of all it’s important to choose a logo color scheme, and supporting images to brand users community. Cmnty allows reaching members anytime and anywhere through user-friendly platform on phones…

Overview
Features

•Inspires interaction
•Allows reaching members anytime and anywhere
•Send push notifications to members
•Interaction through forum, challenge, blog
•Create dynamic users group based on customizable triggers
•Data analysis
•System notifications and email alerts
•Available in 19 different languages

Bottom Line

A beautifully designed Content Community Management System helps you pepare and curate content. Easy navigation, big buttons and a rich text editor will make moderation a breeze.

7.6
Editor Rating
7.3
Aggregated User Rating
2 ratings
You have rated this

CMNTY Platform

16

Ranktab

Ranktab is a visual insight, which means that one can observe every type of comparison of various options by others and get a chance to understand the collective consensus plus tradeoffs. One can even develop numerous group decision boards and can share them across devices instantaneously with ease. In other words, Ranktab is basically a very user friendly mobile and web decision platform which gathers live judgements of individuals in order to calculate and reveal visually the smartest consensus of the groups.Ranktab is built with one unified mission and that is to revolutionize the making of group decisions. Every day,…

Overview
Features

•Faster smarter decisions,
•Easy to use,
•Collaborative,
•Instant, analytical

Bottom Line

Ranktab is a visual insight, which means that one can observe every type of comparison of various options by others and get a chance to understand the collective consensus plus tradeoffs.

7.5
Editor Rating
8.6
Aggregated User Rating
1 rating
You have rated this

Ranktab

17

Wild Apricot

Wild Apricot is a comprehensive platform used by professional associations to manage activities required by their functions, build a unique website, grow events with easy online promotion and registration, accept and track online and offline payments; a platform that has served over 8000 satisfied organizations and associations. Wild Apricot boast of robust security this is as a result of the special algorithm of the software. Wild Apricot is targeted at providing an easy to use, all-in-one platform starting with zero charges for nonprofit organizations, clubs, associations (be it law, alumni or even political associations) and more. Wild Apricot site builder…

Overview
Features

•Online Payment
•Email & Contact Database
•Event Registration
•Website Builder
•Mobile Apps For IOS/Android

Bottom Line

Create and customize a full-featured and mobile-friendly website with our website builder, or provide membership forms, directories, member profiles, event calendars and more on your existing website.

7.5
Editor Rating
8.1
Aggregated User Rating
1 rating
You have rated this

Wild Apricot

18

Copiny

Copiny is a community that connects product experts and brand enthusiasts through vibrant peer-to-peer discussions on any chosen topic. Some of the features are: online community which helps in unleashing a peer-driven community and feedback platform around the product or service. Users can give customers the tools to help each other while keeping support close by and on alert. Feedback widget helps in engaging with site visitors directly on a website using a handy feedback widget. Customers can send support requests or browse users community without ever leaving a webpage. Third feature is a knowledge base which offer customers answers…

Overview
Features

•Connects product experts and brand enthusiasts through vibrant peer-to-peer discussions on any chosen topic
•Online community
•Feedback widget
•Knowledge base
•Mobile community
•Detects the browser agent and applies the most appropriate view to ensure a great user experience

Bottom Line

Facilitate customer interaction in different categories and forums. Users can post new discussions and questions, or provide comments to existing topics. Increase transparency with user profiles, including personal information and smart activity streams to highlight new content.

7.5
Editor Rating
9.0
Aggregated User Rating
1 rating
You have rated this

Copiny

19

Get Satisfaction

Get satisfaction is an online customer community and it’s a most powerful way for companies to connect with today's customers. This community helps their users to build lasting value over time with community platform tools that help in turning a new stream of customer insights into action and profits. With thousands of online communities and millions of users, Get Satisfaction is uniquely qualified to build innovative customer service community software. Using this platform users can deliver an engaging customer experience which includes comprehensive customer community software – allowing customer to connect with companies and other customers; using conversation types to…

Overview
Features

•Deliver an engaging customer experience
•Embed community anywhere
•Configure and deploy with ease
•Take action with powerful management tools
•Build on customer knowledge and expertise
•Make customer feedback and insights actionable

Bottom Line

When the online community goes live, our customer community platform design makes it simple for everyone, from a one-time visitor looking for customer feedback to your most passionate expert.

7.5
Editor Rating
8.4
Aggregated User Rating
1 rating
You have rated this

Get Satisfaction

20

Question Pro

QuestionPro is a web-based survey application which enables companies to easily create online polls and surveys then share them with respondents in both online and offline modes and distribute surveys via QR codes, mobile, email and Facebook. QuestionPro has features such as advanced branching support, collect response using mobile apps, customizable themes, brand and URL, dashboard account, drag-and-drop survey editor, electronic signature capture, export data to Excel, SPSS or CSV, Facebook and Twitter integration, global password protection, multi user account, offline survey access, powerful filtering and reporting, salesforce integration, send reminders to fill survey, survey templates and question library, trend…

Overview
Features

• Format your survey for improved delivery on mobile devices
• Social Network Integration (facebook, twitter, linked-in)
• Branching / Skip Logic
• Personalized email Invitation (mail merge)
• Reminder emails Functionality

Bottom Line

QuestionPro Professional is a survey software application which lets users create surveys, collect responses and analyze results.

7.5
Editor Rating
5.3
Aggregated User Rating
2 ratings
You have rated this

Question Pro

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