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Get Satisfaction
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Get Satisfaction

Overview
Synopsis

Get Satisfaction starts with a simple, affordable pricing model. Then we make implementation so easy that companies are up and running in days, not months.

Category

Online Community Management Software

Features

•Deliver an engaging customer experience
•Embed community anywhere
•Configure and deploy with ease
•Take action with powerful management tools
•Build on customer knowledge and expertise
•Make customer feedback and insights actionable

License

Proprietary

Price

Contact for pricing information.

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Get Satisfaction

What is best?

•Deliver an engaging customer experience
•Embed community anywhere
•Configure and deploy with ease
•Take action with powerful management tools
•Build on customer knowledge and expertise

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.4
7.6
Features & Functionality
7.5
8.1
Advanced Features
7.6
8.6
Integration
7.4
9.2
Performance
7.5
Customer Support
7.6
Implementation
Renew & Recommend
Bottom Line

When the online community goes live, our customer community platform design makes it simple for everyone, from a one-time visitor looking for customer feedback to your most passionate expert.

7.5
Editor Rating
8.4
Aggregated User Rating
1 rating
You have rated this

Get satisfaction is an online customer community and it’s a most powerful way for companies to connect with today's customers. This community helps their users to build lasting value over time with community platform tools that help in turning a new stream of customer insights into action and profits. With thousands of online communities and millions of users, Get Satisfaction is uniquely qualified to build innovative customer service community software. Using this platform users can deliver an engaging customer experience which includes comprehensive customer community software – allowing customer to connect with companies and other customers; using conversation types to meet the needs of beginners and expert users alike; self service customer support compatibilities – deflect customer support cases while helping customers in getting faster answers to questions etc. With this platform users can embed community anywhere through built-in search engine optimization, facebook integration which helps to extend customer community into Facebook brand pages to meet customers where they are, mobile out-of-the-box which provides customer community experience on any device or OS and on any sized screen, website integration, language localization that offers a complete community experience in 12 different languages etc. Also users can configure and deploy with ease using simple implementation, case configuration where users can promote outcomes through asking questions, sharing ideas, or reporting a problem. This community allows users to category features through assigning conversations to a category so customers can find what they are looking for and can subscribe to categories of interest or to make private categories to limit participations. Get Satisfaction helps their users to take actions with powerful management tools, build on to customer knowledge and expertise and to make customer insights and feedbacks actionable.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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