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Community Cloud
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Community Cloud

Overview
Synopsis

Connect and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations.

Category

Online Community Management Software

Features

•Automatically suggests connections to experts, groups, and content
•Reflects brands and extend online community experience
•Connects using case escalation,
•E-commerce
•Empowers employees

License

Proprietary

Price

•SalesforceIQ CRM starter – 25 usd/per month
•Lightning professional – 75 usd / per month
•Lightning enterprise – 150 usd / per month
•Lightning unlimited 300 usd / per month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Community Cloud

What is best?

•Automatically suggests connections to experts, groups, and content
•Reflects brands and extend online community experience
•Connects using case escalation,
•E-commerce

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.1
9.0
Features & Functionality
9.2
7.4
Advanced Features
9.1
9.3
Integration
9.0
9.6
Performance
9.0
Customer Support
9.2
Implementation
Renew & Recommend
Bottom Line

A Customer Community helps customers help themselves and each other. Create a rich self-service experience with our online community software, allowing service agents to focus on complex issues.

9.1
Editor Rating
8.8
Aggregated User Rating
2 ratings
You have rated this

Community cloud is a platform that connects customers, partners and employees. With this platform members can build communities according needs, provide stellar customer service, connect to customers, accelerate sales channels etc. Users can build their communities through business integration which infuse communities with data from any system, anywhere. Customers can create and escalate support cases, partners can update opportunities and qualify leads, employees can access and share files.

Community Cloud automatically suggests connections to experts, groups, and content and these recommendations are based on individual interests, needs, and behavior, inviting deeper community participation. With Community Cloud users can reflect brands and extend online community experience. Salesforce1 Mobile App is available from any mobile browser and allows collaboration anywhere from any device.

There are many ways to connect with customers such as: case escalation where customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered; E-commerce where users can create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment or community management which helps in measuring and analyzing metrics.

It’s important to grow partner sales so users can connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe or track and rank partner performance, share customizable dashboards and reports with partners to ensure alignment with key goals, and easily connect data from any source with Wave Analytics.

Last feature includes empowering employees using salesforce files, groups, topics and chatter collaboration. For example employees can collaborate on projects, find subject-matter experts, get updates, and more.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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