Live chat software is a service that allows instant customer support. It works like an instant messenger where your clients can talk in real time for free. This software has some features ranging from tracking visitors, proactive chat, chat monitoring, chat routing, and mobile optimization. Through chatting proactively your agents or operators can start the communicate and reach out to your visitors visiting your website thus offering instant help. Also, chat rating feature enables customers to rate their chat conversations with your operators thus improving customer satisfaction. You can also monitor chats by tracking who among your operators are chatting at the moment. Mobile optimization is another feature where some persons use their mobile phones when browsing the internet. Therefore, helping your website to assist your visitors no matter the type of device they are operating. Organizations today have realized the benefits of this program which meets many of their requirements. It has a low cost compared to telephone service channel. It leads to improved customer service and loyalty since live chat allows you to give quick answers to questions from your customers. There’s faster problem resolution through live chat.