Top 33 Social Media Monitoring Software
Social Media Monitoring Software are social listening tools which helps your brand to find useful insights from social media. Social Media Monitoring Software can track activity across a number of social networks and platforms such as LinkedIn, Twitter, Facebook, Google+, Foursquare, WordPress, Instagram etc.
Social Media Monitoring tools keeps the users aware of all online conversations happening around their brand, service or industry and provide executive insights including trends, keyword discovery, automated sentiment analysis and influence scoring.
Social media is enabling companies to bring new levels of intelligence into the organization to build unique customer relationship and ultimately a stronger value proposition. Monitoring Social Media is the key to staying constantly engaged with clients in this brave new world of digital communications. There are quite a few solid reasons why every business should at least get a very basic social media monitoring computer software. For example, this tool can help you win back customers that you could probably have lost due to non-engagement as it will notify you when you are tagged in a complaint or an inquiry.
You may like to read: How to Select the Best Social Media Management Software for Your Business
Social Media Monitoring software also helps you to monitor the performance of your online presence. It gives you the breakdown and sometimes suggestions on how to tweak things for better numbers. Allows you to better listen to what your customers are talking about online. You get to understand the gist of their concerns and how you can serve them better. This can also help you to become more approachable for your customers as they will notice that you are very responsive especially to people who have serious concerns/ inquiries.
What are the Top Social Media Monitoring Software: NapoleonCat, Adobe Social, Crowdfire, Brand24, Agorapulse, SocialPilot, Iconosquare, Fanpage Karma, Snaplytics, quintly, Socialbakers, Linkfluence Radarly, Talkwalker, Oracle Social Cloud, Brandwatch, Synthesio, HootSuite, Lexer Listen, Buzzmonitor, Cision, Sotrender, Simplify360, MaritzCX SocialCX, Unmetric, SocialFlow, Commun.it, Juicer, Mention, Hearsay Social, Networked Insights Kairos, Alerti, Social Elephants, DatKnoSys are some of the Top Social Media Monitoring Software.
What are Social Media Monitoring Software?
Social networks are important means for communication, engaging millions of users around the glob. For enterprises in particular, being present and aware of what is discussed on these communication channels about their products and services has become a must.
Social Media Monitoring Software is designed for intelligence gathering in the online world. It hears almost everything that is being said about you and your brand. So if someone mentions your brand on Facebook, leaves a comment on Twitter, tags your product on Pinterest or does a video review on YouTube, you will get a notification about it.
Apart from listening to what is being said about your brand social media and on other publicly accessible online platforms, Social Media Monitoring tools also help with online marketing campaigns. So if you run an online AD and you want to see how your AD is performing in, the tool will show you the important numbers. Social Media Monitoring tools can also help you to find the right influencers to optimize your social media presence for increased customer engagement.
You may like to read: How to Select the Best Social Media Management Software for Your Business
What are Social Media Monitoring Software
Social Media Monitoring software products are not just about social media engagement and monitoring. They offer so much more than that.
- Social media marketing optimization: If you want to accelerate your online sales, you’ve got to put your best foot forward in terms of social media marketing. You can deploy your social media marketing strategy, analyse your numbers, and maximize conversions using an Social Media Monitoring tool.
- Customer engagement: The most basic Social Media Monitoring computer software products are built with at least the purpose of allowing you to engage with your customers. They offer notifications whenever they pick up on your brand being mentioned on social media or on blogs. This allows you to swiftly respond to the compliments or criticisms and endear yourself to more customers in the process.
- Collaboration: You can use an Social Media Monitoring tool to effectively collaborate with your marketing team members so that you have a consistent and focused message across all platforms. You can also use it to find and engage influencers for an even more positive social media presence for your brand.
- Organization and scheduling: You can use Social Media Monitoring software to plan ahead, strategize and to streamline your online marketing activities.
You may like to read: How to Select the Best Social Media Management Software for Your Business
Top Social Media Monitoring Software
NapoleonCat
NapoleonCat is an analytics and social media marketing platform that is created to help businesses develop marketing efforts required to conquer their competitors on social media. NapoleonCat presents the analytics feature that provides an in-depth analytics on any profile or page on Twitter, Facebook, Google+, You Tube and Instagram. The analytics feature facilitates effective tracking of your competitors’ marketing efforts. With the analytics feature, translation of rough data into information is done enabling users turn the information into actionable knowledge rather than dumping it in the Big Data Ocean. The social inbox feature provided by NapoleonCat facilitates moderating of user’s…
• In-depth analytics on any page or profile on Facebook, Twitter, Instagram, YouTube and Google
• Curate your current and future clients quickly responding to their questions
• Publish on Facebook, Google+ and Twitter
• Easily find Instagram users that post with specific hashtags and engage with them instantly
• Automate the most frequent and critical ones
• Small Business - $89/mo
• E-commerce - $169/mo
• Agency - $299/mo
• Enterprise – Contact us
• Curate your current and future clients quickly responding to their questions
• Publish on Facebook, Google+ and Twitter
• Easily find Instagram users that post with specific hashtags and engage with them instantly
• Track effectiveness of your competitors’ marketing efforts
• Quickly curate your current and future clients by responding to their questions
• Publish on multiple channels and profiles at once
Adobe Social
Adobe Social is a social management platform that ties every piece of data to your bottom line. Beyond just the likes and follows, manage the deep relationship between your customers’ sentiments and your business goals.Monitor and moderate conversations, publish and promote content and analyze engagement and conversion data in one, mobile-friendly interface.Automatically attach tracking codes to your social content to identify what activity drives engagement and conversion.Use social insights, through Adobe Marketing Cloud integrations, to improve targeting and optimize the customer experience. Adobe Marketing Cloud aims to help organizations better understand and serve their customers by creating a platform that…
•Monitor and moderate conversations, publish and promote content
•Automatically attach tracking codes to your social content
•Use social insights gleaned through Adobe Marketing Cloud
•Monitor and moderate conversations, publish and promote content
•Automatically attach tracking codes to your social content
•Use social insights gleaned through Adobe Marketing Cloud
Crowdfire
Crowdfire is a content marketing software that uses clean-engage-grow philosophy to guarantee rapid growth on the social media. Crowdfire smart features are accessible through Android, Web and iOS apps. Crowdfire simply provides powerful solutions that are targeted to attract followers on Instagram and Twitter. Crowdfire powerful solutions provide powerful connections to users that enable them achieve their social media goals that include brand popularity, brand recognition, and increased fans and sales. The ‘clean’ features provided by Crowdfire facilitates keeping away of irrelevant, unwanted and spam accounts. The ‘clean’ features are ideal to individual and organizational feeds as they are provided…
• Scheduling & Publishing
• Content Curation: Article and Image Curation
• Easy scheduling and publishing
• Unfollow inactive accounts, follow the right people, engage with fans
• Track your social growth, post performance and follower details.
• Track every mention, comment and reply in your team inbox.
•Free
•Plus:$7.48 /mo
•Premium:$37.48 /mo
•VIP:$74.98 /mo
• Keep away irrelevant, unwanted and spam accounts
• Attracts target audience
• Grow follower-base exponentially
Brand24
Brand24 is an effective method of monitoring your brand or product on the Internet. It is also a tool that measures the buzz around your brand, product or keyword.Brand24 provides real-time customer insights and actionable intelligence relevant to their products and brands. The web-based dashboard provides actionable customer insights, email alerts, influencer analysis, automated & customized PDF reports, infographics and many more. Brand24 allows you to measure key metrics around buzz and sentiment. Discover what people say about your brand & take action in real time. Engage discussions relevant to your business with one click of the mouse.Identify sudden changes…
• Mentions Feed
• Discussion Volume Chart
• Mention Analytics
• Influence Score
• Mention Analytics
• Sentiment Analysis
• Plus - $49 per month
• Premium - $99 per month
• Max - $399 per month
• Discussion Volume Chart
• Mention Analytics
• Influence Score
• Identify people with the most social influence.
• React and engage quickly to real-time comments
• Group results related to specific topics, keywords and word-clouds.
Agorapulse
Agorapulse is a simple and affordable Social Media Management. Agorapulse lets users manage all social media messages in one place. Users can schedule and publish content. Users can also get stunning reports. Agorapulse is the perfect, low cost solution to keep users’ clients happy and preserve users’ margins! Agorapulse offers all the tools users need to help users save time and focus only on what really matters. Agorapulse is the only tool guaranteed to collect 100% of the comments on users’ Facebook ads. Agorapulse does this by connecting directly to the users’ Facebook ad account. Users can add a separate…
• Never miss a tweet, comment or message again
• Get to inbox zero (and sanity!)
• Engagement made easy
• All your channels in one dashboard
• Automated moderation
•Small $49/month
•Medium $99/month
•Large $199/month
•Enterprise $299/month
• Never miss a tweet, comment or message again
• Get to inbox zero (and sanity!)
• Engagement made easy
• Never miss a tweet
• Automated moderation
• Quick and easy team management
SocialPilot
SocialPilot is a social media scheduling and marketing tool where all users’ platforms can be reached via one network and using only one account. SocialPilot has features such as channel management, auto fill timeslots, import feeds, automated posting schedules, lead management, multi-campaign, easy to use UI/UX, RSS feed, support and API integration. SocialPilot saves time by allowing users to connect as many as 200 social media profiles and up to 500 updates per day. SocialPilot doesn’t impose character limits, providing users the free range they need to create and share messages with their target audience. Social pilot allows users to…
• Team & Collaboration
• Content Suggestions & Custom Feeds
• Client Management
• URL Shortening
• Browser Extension
• Native Mobile Apps & Browser Extensions
• Starter - Free
• Basic - $10 per month
• Growth Hacker - $20 per month
• Business - $30 per month
• One Interface for All Your Social Networks
• Schedule Your Posts In Advance
• Powerful Social Media Analytics
•Increase online marketing efficiency
•Time saving
•More posts, more accounts,affordable price
Iconosquare
Iconosquare is the perfect Instagram companion. Iconosquare lets users manage all of users’ Instagram accounts, track comments on users’ posts and monitor content. Iconosquare lets users search, repost, upload and keep users media organized. Iconosquare lets users draft, caption and schedule users Instagram posts in advance. Iconosquare lets users find the best influencers for users’ business in no time. Users can visualize how their posts are performing in real–time and compare with previous ones. Users can see how the filters and hashtags they use influence engagement. Users can check out and sort their most engaging media by likes, comments or…
• Know everything about your community
• Analyze and optimize your audience engagement
• Track any hashtag(s) Performance
• Benchmark against your competitors
• Manage multiple accounts at once
• Easily monitor content
• Track, moderate and respond to comments at a glance
• Access the world's largest Instagram search engine
• Find the best Instagrammers in just seconds
•Pro: $29/mo For Small Businesses and Professional Marketers
•Advanced $59/mo For Marketing Teams
•Agency Contact us
• Know everything about your community
• Analyze and optimize your audience engagement
• Track any hashtag(s) Performance
•Time saving
•Organize content
•Manage instagram posts
Fanpage Karma
Fanpage Karma is a platform that let's analyze and improve social media profiles, the user is able to analyze your profiles and monitor your success and also increase your social reach every day. This platform normally has the perfect features for the perfect users, it helps you keep track of your social media channels day by day and thus measure your success. It has the excel reports which enable you to save time. Excel reports keep a record of your developments and impress your boss and clients with presentable reports and clearly arranged infographics; Excel reports, monthly report, raw data,…
• Measure page performances
• Keep track of market development.
• Know your posts and make them awesome
• Compare an unlimited number of pages and discover trends on time
• Save time with our beautiful readymade reports
• Pro-49.90 € / month
• Premium- 99.0 € / month
• Business-149.90 € / month
• Enterprise- 199.90 € / month
• Suite- 349.90 € / month
• Keep track of market development.
• Know your posts and make them awesome
• Compare an unlimited number of pages and discover trends on time
• Keep record of your developments
• Learn what works in the market, find trending topics and gain inspiration.
• Tag all posts of your choice and see which topics are working best
Snaplytics
The goal of Snaplytics is to shed light on what marketing efforts are working on Snapchat. Snaplytics is a powerful tool and a must when considering a presence on Snapchat. Being able to automatically document users’ work has saved the users countless hours and resources. Metrics that provide meaningful insights are increasingly important to the users’ efforts. This, along with great customer service, makes Snaplytics a valuable partner. Users can let Snaplytics focus on the management so that users can engage with their customers and brand advocates. Sign-up for Snaplytics and watch users’ social data transpire within an hour. The…
• Management
• Stories
• Followers
• Insights
• Publishing
• Competitor Analysis
•Xxs $19/mo
•Xs $49/mo
•S $99/mo
•M $149/mo
•L $199/mo
•Xl $299/mo
•Xxl $399/mo
• Management
• Stories
• Followers
•Managing multiple clients
•Easy social marketing
•Competitor monitoring
quintly
quintly is an online social media analytics tool to help you track, benchmark and optimize your social media performance. By using quintly, you can benchmark your own numbers against your competitors' and derive an optimal social media marketing strategy. Combine the social media data of all your social networks in one tool. Whether you are using Facebook, Twitter, YouTube, Google+, LinkedIn, Instagram, Blogs or all, quintly visualizes and checks your social marketing success, presented in a clean and neat design to always keep the overview. Automate the reporting of your social media analysis. Set up whitelabeled templates, easily create custom…
• All data in one place.
• Customizable and pre-made dashboards.
• User management.
• Hundreds of social media metrics.
• Exporting, sharing and reporting.
• Build your own metrics.
•Small - $129/month
• Medium - $299/month
• Small - $479/month
• Enterprise - Contact
• User management.
• Hundreds of social media metrics.
• Exporting, sharing and reporting.
• Competitive benchmarking
• Centralized analytics
• Smart reporting
Socialbakers
Socialbakers is a marketing & analytics suites, with over 2,700 clients in 100 countries.In addition to offering one of the largest databases of free social media statistics and insights in the world, they provide user-friendly social media solutions that allow brands to measure, compare, and optimize their social campaigns with competitive intelligence that is second to none. The analytics platform provides global industry benchmarking and local categorization in social media. Socialbakers tracks, analyzes and benchmarks over 8 million social profiles across all the major social platforms including Twitter, Facebook, YouTube, LinkedIn, Instagram, Google+ and VK in Russia. Socialbakers provide comprehensive…
•Social Media Analytics, Reporting & Publishing
•Competitive Ads Insights & Data Integration
•Predictive Intelligence & Recommendations
• Professional plan $20
• Business plan-request for demo
• Enterprise plan-request for demo
•Social Media Analytics, Reporting & Publishing
•Competitive Ads Insights & Data Integration
•Predictive Intelligence & Recommendations
•Gain insights into my social media strategy
•Report on my performance with ready-made, highly visual reports
•Monitor my performance and organic and paid activities
Linkfluence Radarly
Founded in 2006, LINKFLUENCE is a leading social media intelligence company in Europe. It aids with the process of transforming data from the social web into insights to spur decisions and actions. More than 300 clients worldwide have put their trust in Linkfluence including Coca Cola, McDonald’s, Orange, Sanofi, Danone, Accor and Groupama. In 2012, Linkfluence became a software company on the social media intelligence market following the launch of its flagship product: Radarly. Radarly is the only social media intelligence solution offering powerful social media listening, performance measurement, community engagement and real-time management of countless daily conversations. This provides…
•Source impact
•Virality score
•Key words
•Engagement rates
•Acquisition and audiences
•Publications performance
•Synthetic and ergonomic dashboards
•Advanced filter capabilities
•Customisable exports
•Advanced collaborative features
•Mobile-optimised version
•An API to interconnect with any software ecosystem
•STARTER From £500/month
•STARTER + Contact for rates
•BUSINESS •Contact for rates
•ENTERPRISE •Contact for rates
•Integration
•Spam detection
•Web crawler
Talkwalker
Talkwalker is an easy to use and incredibly powerful social media monitoring and analytics tool. It delivers high value insights in a user-friendly dashboard recommended by agencies and brands worldwide. With a focus on big data crawling the Talkwalker search index is one of the largest, covering over 150 million sources in 187 languages. The dashboard is extremely user friendly and features intuitive filters and reporting functionalities. Discover 100% of Social Media Results with our Leading Global Coverage enjoy the most complete global source coverage in 187 languages, track over 30,000 brand images using Image Recognition, tap into the full…
• Social listening
• Social media analytics
• Social media reporting
• Social data intelligence
•Trend prediction charts
•Virality Map to understand how trends spread
•Time-lapse graphs to measure trends over time
• Basic € 500 yearly, monthly
• Corporate €1100 yearly, monthly
• Enterprise on request
• Listen to social conversations about your brand, products and campaigns across social networks, online and offline
•Listen to discussions on 10+ social networks
•Sentiment analysis in 25 languages
• Campaign measurement
• Advertising effectiveness
• Brand analysis
Oracle Social Cloud
Oracle Social Cloud is a scalable, enterprise-ready social relationship management solution that empowers brands to leverage the power of social media across their organizations. Oracle Social has deep listening, global reach, a unified social media management platform, and integrations with Customer Experience (CX) applications. Oracle Social Cloud provides Deeper Listening uses Latent Semantic Analysis (LSA) listening technology, filters more spam and gives you more accurate and relevant listening data and indicators feature shows consumer intent, product likes/dislikes, and customer service issues. Social cloud tools allow brands to listen, create, and engage at the speed of social with the consistency and…
•UI available in 36+ languages
•Listening in 28+ languages
•Expanding coverage of global data sources
•Customizable workflows for team collaboration
•Gain actionable insights with intuitive, three-tiered listening solution
•Capture intent and psychographics with customizable social indicators
•Capture trending themes and terms for granular qualitative analysis
Contact for Pricing
•Create, schedule, and publish social posts to major networks like Facebook, Twitter, LinkedIn, and Weibo
•Track social attribution with dynamic link tracking that works with tools like Google Analytics
•Evaluate content effectiveness with intuitive analytics
• Pay for the data you need with volume based pricing
• Leverage expanding global data sources and sites
• Customizable analytics for measuring results
Brandwatch
Brandwatch technology is built to listen to the millions of conversations happening all over the web every day, which can then be analyzed to unlock a whole host of advantages. Brandwatch is an enterprise social intelligence company, allowing users to analyze and utilize conversations from across the social web. It is the perfect platform to make sense of the chatter about your brand online. We crawl the internet, archiving social media data from over 90 million sources in 27 languages. Users are then offered the chance to search this data in Brandwatch's web-based interface, both proactively and retroactively for mentions…
• Multilingual coverage
• Search operators
• Proprietary technology
• Historical data
Contact for Pricing
• Human data validation
• Personal account manager
• Email alerts
• Strong pure analytics toolset.
• Extensive integrations.
• Much-improved data analysis.
Synthesio
Synthesio is the framework for building social intelligence that provides real business results. Whether an organization's social team is built within Marketing or crosses multiple departments, business units or geographies, Synthesio helps teams listen to, and analyze, consumer conversations across social and mainstream media within one platform. Synthesio provides coverage in 196 countries and 80 languages, monitor 100,000+ websites, and counting, in real time including Sina Weibo, VKontakte and WeChat, custom sourcing and research for each project, machine learning built to reproduce human behaviors, automated Sentiment in 21 languages, advanced automated noise removal and intelligent trend spotting, filtering and alerting.…
• Market research
• Crisis management
• Brand management
• Product and campaign launch
• Audience segmentation
• Customer management
Contact for Pricing
• Brand management
• Product and campaign launch
• Audience segmentation
• Provides a dashboard that is customized according to the requirement of a specific business
• High-end tool that cleans data with the help of humans
• It is aimed at organizations that are looking for structured data in a clean manner and in a way that the data is useful to them.
HootSuite
Hootsuite gives customers a wide scope of controlling and managing their social media activity, by enabling them to manage all their social networks and schedule messages for future publishing. Hootsuite's best-in-class social media monitoring tools allow users to see comments about their on-display brands. Hootsuite's social media analytics give an in-depth view of how well the user’s social media efforts are being received, so they can choose the better of what is working or change directions. Adding multiple Team Members feature makes sharing the workload easier because it manages social media well. Vitals like reputations, assets, and financials etc being…
•Update multiple networks in one step.
•Manage multiple contributors. Optimize delivery.
•Gather intelligence by tracking mentions of your brand.
•Social Analytics reports.
•Starter $9.99/month Pro from $5.99/month
•Update multiple networks in one step.
•Manage multiple contributors. Optimize delivery.
•Gather intelligence by tracking mentions of your brand.
Lexer Listen
Lexer Listen is a social listening and media monitoring tool helping companies to learn what matters most to their customers. Listen offers real-time analytics, alerts & reports for social, news and forum content – plus your team’s responses on inbound service channels. The tool also features 14+ filters to get to the insights quickly and configurable dashboards and PDF reports for sharing what you find. Instant, hourly, daily or trending alerts help teams keep track of the conversation and the unique addition of inbound chat and email tickets enables you to analyse team responses and customer feedback alongside social and…
• Software for Data ⚡️Rockstars.
•Marketing and customer service to rock your customers’ world.
•Nothing matters more than customers.
•From acquisition to growth to advocacy – our software has you covered.
•Use one or combine them all, deliver results your business will love.
Contact for Pricing
• Multilanguage support
• Real-time trend notifications
• Save dives for future use
> Unlimited searches and results
> Search using 14 powerful filters
> Integrate your private accounts
Buzzmonitor
Buzzmonitor is an innovating solution which involves consultancy, diagnosis, and technology to help users manage their business on Social Media. Buzzmonitor offers features such as real-time dashboards, access to up to 9 Brands, access up to 9 Users, access up to 15.000 items per month and an Account Manager (which is not available in the freemium package). Buzzmonitor monitors users’ brand on social media, creates custom reports and turns them into real-time dashboards with one click. Users also gets to compare their Facebook, Twitter and Youtube channels’ metrics with the ones from their competition. BuzzMonitor also lets users respond and…
•Monitor your brand on social media, create custom reports and turn them into real-time dashboards
•Compare your Facebook, Twitter and Youtube channels’ metrics
•Respond and Interact with your consumers on Facebook, Instagram
•Optimize your investment in Social Media Ads
•Find influencers according to your focus and interests
•Discover the most shared news that are related to your brand
• FREE FOREVER - Free to Use
• SQUIRREL - $500/month
• BEAR - $1.500/month
•Respond and Interact with your consumers on Facebook, Instagram
•Optimize your investment in Social Media Ads
•Find influencers according to your focus and interests
• Manage your social media campaigns
• Buzzmonitor lyticx for ads is the first analytics tool for social media ads
• Available for a 30 day free trial
Cision
Cision is a leading global media intelligence company, serving the complete workflow of today’s communication professionals.Cision offers comprehensive PR, IR and social media software, rich analytics, content distribution, and influencer outreach, Cision enables clients to engage audiences, enhance campaigns and strengthen data-driven decision making. Cision solutions include PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO) and iContact brands. Cision social software searches millions of posts and mines the data that will help you monitor performance of key brand attributes, target emerging brand value drivers and make informed business decisions.
• Access in-depth media profiles
•Connect with digital influencers
•Uncover real-time pitching opportunities
•Send press releases via web, wire & email
•Reach top influencers and outlets
•Measure your releases’ impact
Contact for Pricing
•Map upcoming editorial coverage
• PR software-Find influencers, build awareness, share brand news with press release
• Social software-Search millions of posts and mine the data that will help you monitor the social performance
• Aids in decision making
• Manage your activities
• Offers effectiveness
Sotrender
Sotrender provides precise analytics for your Facebook, Twitter, YouTube and Instagram profiles. Sotrender interprets data, giving you simple tips and a call to action, as well as pointing out where you can find even more information. Sotrender enables you to track any brand. You can learn who else in your industry is using social media effectively, as well as observe their strategies and the effectiveness of their communication.Convert feedback from users into relevant tasks, assign them to a team member, and monitor their realization.
• Benchmarking
• Reporting
• Audience
• Optimization
• Bronze - $50 per month
• Silver - $110 per month
• Gold - $200 per month
• Platinum - $390 per month
• Benchmarking
• Reporting
• Audience
• Cover 4 main social media channels
• No limit profile size
• Fast reporting
Simplify360
HEARING - Search across interpersonal media platforms using boolean keyword query builder. Review tonality of conversations from diverse demography using Simplify360's multi-lingual sentiment classifier. Gain access to real-time monitoring and research dashboard to visualize sociable data collected from various social media channels. Determine Influencers (promoters and detractors) and track their interactions. WORKFLOW AUTOMATION - Mechanize prioritization of messages using custom-defined rules and concern scores. Create and course cases automatically to worried agents based on custom-defined rules and SLA. Allocate cases to a group of agents by creating workbaskets. Generate email informs based on SLA or event defined by the users.…
•Data virtualization
•Automated sentiment classifier
•Drag and drop metrics
•Feedback collecting
•Email alerts
•PDF and Excel format export
•Social media filters
•Customizable dashboards features
•Contact for Pricing
•Data virtualization
•Automated sentiment classifier
•Drag and drop metrics
• Real-time customer engagement
• Drag and drop metrics
• Performance measurement
MaritzCX SocialCX
MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations. MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services. Allegiance works on putting all together the most advances customer software platform that does all the work on research services in order to provide best customer experience. With the help of Allegiance’s customer experts, decode…
•Monitor the most relevant social media and review sites for your business
•Turn traditional CX surveys into positive online reviews, improving online reputation at the local level
•Open the door to more complete data sets from a broader customer base, including those who don’t respond to surveys
•Engage effectively and consistently with customers on social media
•Leverage powerful text analytics and dashboards
•Monitor the most relevant social media and review sites for your business
•Turn traditional CX surveys into positive online reviews, improving online reputation at the local level
•Open the door to more complete data sets from a broader customer base, including those who don’t respond to surveys
Unmetric
Unmetric is a powerful and reliable platform designed to help companies gather and analyze social media data. This is done so as to provide better products, intelligent answers to customer queries and more. With Unmetric, you will be able to see all of your existing organized social campaigns while at the same time be able to monitor their successes/failures. Unmetric was developed mainly with data and brand analysts, campaign strategists, brand managers and content creators in mind. It has excellent features that will help your business to analyze the content and campaigns of your competitors. It’s also very useful in…
• Automated reporting
• Data and insights from 6 major social networks
• Promoted post detection
• Years of historical data
• Mobile compatibility
• Real-time brand intelligence
• Social profile tracking
• Share and collaborate
• Analyze - $1,000/month
• Discover - $84/month
• Track – Free for IOS and Android
• Automated reporting
• Data and insights from 6 major social networks
• Promoted post detection
• Provides tools developed to help you assess and evaluate the performance of competition’s content.
• Users provided with every detail of what’s happening on your social networks from a conversational point of view.
• Can view the number of times your videos have been watched.
SocialFlow
SocialFlow increases distribution of owned and earned content by analyzing user behavior and optimizing each post based on real-time data. SocialFlow developed technology that analyzes and quantifies audience, attention, topics and engagement. The algorithm ensures that each message is delivered at the right moment—when users are online and engaging with related content. As a result, marketers gain value for each piece of content and deeper engagement across social media channels. SocialFlow boasts a feature called Optimize that uses real-time data and editorial business rules, and brilliantly sequences the distribution of content. It makes sure that the message that reaches the…
•Integrated Solution
•Promoted Content
•Revenue Growth
•Increased Engagement
•Right Content, Right Time, Right Platform
•Contact for Pricing
•Integrated Solution
•Promoted Content
•Revenue Growth
Commun.it
Commun.it is a powerful tool that provides easy ways of managing, growing, and tracking of user’s social media profiles across social media platforms such as Twitter, Facebook, and Instagram. Commun.it provides tools needed by the user to grow on all networks without putting much effort. Commun.it provides an easy to use and free dashboard that facilitates scheduling of posts from all social media channels and platforms at one. The dashboard also provides a good platform for users to discover new leads and have a chance to create an audience. Commun.it provides intelligent suggestions for the user on who to interact…
•Better manage your Twitter relationships
•Manage multiple profiles & schedule posts
•Focus on your influencers & customers
•Who to un/follow, what content to tweet
•Free Twitter analytics
• Pro - $19.99/mo
• Business - $19.99/mo
• Business - $34.99/mo
• Corporate - $117.99/mo
• Stay on top of notifications
•Better manage your Twitter relationships
•Manage multiple profiles & schedule posts
• Easy to use free dashboard
• Schedule posts from all networks at once
• Discover new leads and create an audience
Juicer
Juicer is a simple way to aggregate all of the user’s brands' hashtag and social media posts into a single beautiful social media feed on the user’s website. Juicer offers features such as posts from all user’s accounts, website embed, provided styling, automatic updates and straightforward moderation. Juicer automatically pulls in new posts from the user’s social media accounts and displays them in a beautiful, easy to install social feed on the user’s website. Juicer lets the users set up filters, moderate posts and analyze the user’s social media engagement. Juicer is easily installed and set up in 3 simple…
• Beautiful social feed
• Easy website embed
• Responsive on all devices
• Automatically updates user’s feed
• Quick customer support
• Large – $99 per month
• Medium – $19 per month
• Small - $0 per month
• Beautiful social feed
• Easy website embed
• Responsive on all devices
• Easy installation
• Automatically pulls in new posts from social media accounts.
• Displays posts in a beautiful, easy to install social feed on website.
Mention
Mention is an easy-to-use media monitoring tool that lets users track social mentions, analyze competitors, find influencers, and generate leads. Mention's powerful social media monitoring tools make this simpler, and more effective, than any other. Mention lets users easily monitor over 1 billion sources daily including social media, forums, blogs, and the rest of the web. Boolean alerts help users zero in on their brand, competitors, and customers for precise market research. Mention attracts customers, builds brand awareness, and improves users’ reputation online. Users can connect their social accounts to react directly within Mention or add their Buffer account to…
• Dashboard
• Sentiment analysis
• Influencers’ dashboard
• Data exports
• Facebook crawling
• Historical data
• Automated reports
•Solo plan $29/mo
•Starter plan $99/mo
•Company Plan Custom
• Dashboard
• Sentiment analysis
• Influencers’ dashboard
• Real-time monitoring
• Automated reports
• User-friendly interface
Hearsay Social
Hearsay 360 enables efficient and compliant communication across digital channels including text messaging, social networks, emails and websites etc. This platform basically merges client engagement from across the organization, breaking down data silos and providing business growth and accountability for sales; brand governance and amplification for marketing; efficient administration and review for submission as well as an an open enterprise-ready platform for IT. Hearsay 360 enables its users to share dynamic and relevant content to boost SEO and attract new business; to seamlessly integrate with the corporate website, including locator tool to quickly find an advisor; simple time-saving publishing and…
•Easy posting with the Content Library.
•Pre-approved templates for Facebook or LinkedIn profiles.
•Social Conversation Monitoring.
•Personalized analytics.
•Social Campaign Management and Promotions.
•Enterprise social compliance.
•Free
•Easy posting with the Content Library.
•Pre-approved templates for Facebook or LinkedIn profiles.
•Social Conversation Monitoring.
Networked Insights Kairos
Kairos gives you the ability to deftly strike at the opportune moment by providing real-time insights into your target audiences, marketing campaigns and brand health. By classifying the entire social web and organizing consumer conversations around marketing KPIs, our social analytics platform helps you immediately see spikes and trends, pinpoint exactly why they’re happening, and take action at exactly the right moment to maximize customer engagement. Kairos classify and analyze the social web so brand marketing professionals like you can better understand how consumers and your audiences specifically are talking about products, competitors and the topics that influence purchase behavior.…
•SmartSearch
•Audience Affinities
•Powerful Search Profiling
•Audience and Brand Theme Discovery
•Real-time Campaign Response
•PinPoint
•Customizable Dashboard
•Brand Health & Purchase Funnel Solutions
•Pricing Available up on request
•SmartSearch
•Audience Affinities
•Powerful Search Profiling
Alerti
Alerti is a social media monitoring and management service platform. This tool is based on a search engine which continuously scans all types of sources online, press, microblogs and then enables you to follow what is being said about you, your competitors, your brand or you and thus measure the engagement of your communities and to interact with them. Some of the features of this tool include Engagement. You are able to get advanced analytics for your social accounts (Facebook pages, Twitter accounts), identify your influencers, ambassadors, detractors. Interact on social networks from your Alerti account, you can also Measure…
• compare the data of your choice to generate reports on your brand
• Share your alerts with your collaborators.
• Identify your influencers, ambassadors, detractors.
• Interact on social networks from your Alerti account.
• Measure the performance of your posts.
• Identify your most engaging content.
• Track the Facebook pages and Twitter accounts of your competitors.
• Pro -$29/mo
• Business- $79/mo
• Enterprise - $249/mo
• Identify your influencers, ambassadors, detractors.
• Interact on social networks from your Alerti account.
• Measure the performance of your posts.
• A single interface for managing and sharing the information
• A service that aggregates traditional information sources and social media
• Continuous access to data
Social Elephants
Social Elephants is a platform that provides monetizing and social media management tools. Social Elephants platform provides decision-making techniques on investments in social media. Social Elephants also features a dashboard that comes with metrics oriented to business and marketing. Social Elephants, provides tool for governing user’s KPIs and activate their campaigns targeting influencers. The custom management feature provides functions for top brands. The functions are ideal for the top brands to manage their social channels, multi-tasking, multi-role, delegation of tasks and assignments, management of processes, follow-ups and monitoring, and reports. Social Elephants also provides the actionable insights feature that provides…
• Custom management of a top brand
• Actionable insights
• Monitor your competitors
• Manage your consumer-driven communications
• Revealing financial analyses
• Start – 15 €/month
• Basic – 60 €/month
• Plus – 250€ /month
• Premium – 750 €/month
• Enterprise - Contact
• Actionable insights
• Monitor your competitors
• Manage your consumer-driven communications
• Helps in making investment decisions in social media
• Identify and target influencers to activate specific campaigns
• Generate data journalism to ensure a return through earned media
DatKnoSys
DatKnoSys (Data Knowledge Systems) is focused in providing analytical solutions to business users in different industries. DatKnoSys has its own analytical solutions by embedding innovative, analytical databases, dashboards, reporting, GIS and Data Mining algorithms. DatKnoSys has developed analytical solutions for companies in many different industries including: Marketing, , Insurance and Retailing companies, Sales and Financial solutions for Banking, enabling customers to improve marketing campaign return and reduce cost, monitor behavioral purchasing, analyse and detect consumer trends, segment and profile customers. Algorithms based on spatial variables that integrate internal information of the external market data company allows to analyze the situation…
•Advanced Customers Intelligence
•Marketing Analytics
•Social Media Analytics
•Web Analytics
•Advanced Customers Intelligence
•Marketing Analytics
•Social Media Analytics
Is Free Social Media Monitoring Software Worthwhile?
Social Media Monitoring Software has many features and can do a lot to help your business to succeed in social media by monitoring your and competitors social media mentions and interactions, and it is not very expensive. There are also plenty of limited free Software available. There are two categories of Social Media Monitoring Software based on licensed model: Open Source and Proprietary. Based on Installation type, there are On Premise and Cloud and the selection of the installation type depends on your business and organization requirements.
You can find limited free versions and full-fledged free trials in both the licensing models.
If you are unsure of the business benefits, you could try a limited version of Proprietary Social Media Monitoring Software Software to check how it fits to your business before making a big investment. These software comes with limitations and you need to buy additional features using the up-selling vendors offers to make it useful. A free limited version from a proprietary product company will make it easier to upgrade in the long run and also help you determine if that company’s solution is what you want.
There are also many drawbacks to Free Limited version of Proprietary Social Media Monitoring Software. These limited version do not have nearly as many features available in a fully functional paid version, and there are limits such as number of features and functionality, modules, storage limits, number of reports, limited data integration options, and also on the number of users you can have. The free versions also have limited support options.
As these are priced fairly and competitively, and requires less set up time, based on your functionality requirements and business fit, you can always choose a free trial and experience the system with your data before buying and migrating to a full-fledged solution.
You may like to read: How to Select the Best Social Media Management Software for Your Business
Is Free Social Media Monitoring Software Worthwhile
Is there a one size fits all Social Media Monitoring Software: Unfortunately there are no one size fits all solution as each of the products has its own core strengths in functionality, social platform focus, integration capability and core features.
We recommend determining how the software fits to your business in terms of features, functionality, and business process with a free trial.
You may like to read: How to Select the Best Social Media Management Software for Your Business
What are Social Media Monitoring Software?
Social Media Monitoring Software are social listening tools which helps your brand to find useful insights from social media. Social Media Monitoring Software can track activity across a number of social networks and platforms such as LinkedIn, Twitter, Facebook, Google+, Foursquare, WordPress, Instagram etc. Social Media Monitoring Software is designed for intelligence gathering in the online world. It hears almost everything that is being said about you and your brand. So if someone mentions your brand on Facebook, leaves a comment on Twitter, tags your product on Pinterest or does a video review on YouTube, you will get a notification about it.
What are the Top Social Media Monitoring Software?
NapoleonCat, Adobe Social, Crowdfire, Brand24, Agorapulse, SocialPilot, Iconosquare, Fanpage Karma, Snaplytics, quintly, Socialbakers, Linkfluence Radarly, Talkwalker, Oracle Social Cloud, Brandwatch, Synthesio, HootSuite, Lexer Listen, Buzzmonitor, Cision, Sotrender, Simplify360, MaritzCX SocialCX, Unmetric, SocialFlow, Commun.it, Juicer, Mention, Hearsay Social, Networked Insights Kairos, Alerti, Social Elephants, DatKnoSys are some of the Top Social Media Monitoring Software.
Is Free Social Media Monitoring Software Worthwhile?
Social Media Monitoring Software has many features and can do a lot to help your business to succeed in social media by monitoring your and competitors social media mentions and interactions, and it is not very expensive. There are also plenty of limited free Software available.
Is there a one size fits all Social Media Monitoring Software?
Unfortunately there are no one size fits all solution as each of the products has its own core strengths in functionality, social platform focus, integration capability and core features.
ADDITIONAL INFORMATION
DiscoverText is a social media monitoring tool that should probably be on this list.