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Lexer Listen is a social listening and media monitoring tool helping companies to learn what matters most to their customers. Listen offers real-time analytics, alerts & reports for social, news and forum content – plus your team’s responses on inbound service channels.
Social Media Management Software
• Software for Data ⚡️Rockstars.
•Marketing and customer service to rock your customers’ world.
•Nothing matters more than customers.
•From acquisition to growth to advocacy – our software has you covered.
•Use one or combine them all, deliver results your business will love.
• Multilanguage support
• Real-time trend notifications
• Save dives for future use
• Scheduled notifications
• Integrate multiple Facebook pages
• Mobile & tablet dashboard
What are the benefits?
> Unlimited searches and results
> Search using 14 powerful filters
> Integrate your private accounts
> See responses to customer surveys
> Deep dive your team’s responses on inbound channels
> Export results to spreadsheets
> Geographic region searching
> Real-time email & SMS notifications
> Analyse customer feedback with integrated NPS data
> Multi-language support
> Create customised reports & real-time dashboards
> Desktop, mobile & tablet
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Lexer Listen is a social listening and media monitoring tool helping companies to learn what matters most to their customers. Listen offers real-time analytics, alerts & reports for social, news and forum content – plus your team’s responses on inbound service channels. The tool also features 14+ filters to get to the insights quickly and configurable dashboards and PDF reports for sharing what you find. Instant, hourly, daily or trending alerts help teams keep track of the conversation and the unique addition of inbound chat and email tickets enables you to analyse team responses and customer feedback alongside social and public media mentions.
Today, a leading Insurance Group relies on Lexer Listen to manage risk and communication effectiveness on Twitter, Facebook, Instagram, Blogs, Forums and News. With a range of brand, risk, people, and issue dashboards, reports and notifications set up, teams across each brand group are connected in real-time to the important issues and the community. Lexer Listen has been configured to monitor each brand, each with related terms, campaigns, influencers and issues delivered in dashboards, notifications and reports.
This enables all teams to stay abreast of the conversations and reactions relevant to them. They have also extended this to their agencies giving them access to help them plan, manage and proactively develop communications. In addition, Lexer Listen has profoundly changed the company’s approach to crisis management. In a recent example, they identified a planned protest in relation to an insurance claim that got traction. Once it was identified they notified PR, security and communications teams to get extra people on call, and meet the protesters proactively to create a dialogue before it escalated. As a result the protest was peacefully managed and grievances were heard and understood.
The Insurance Group have also changed the way they measure, monitor and optimise communications campaigns. Previously they would wait 3-6 months for research or campaign results, now they are using Lexer Listen in real-time to identify the most and least effective parts of their TV, outdoor, online and PR campaigns to quickly adjust messaging, improve results and save money.
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