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Simplify360
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Simplify360

Overview
Synopsis

Simplify360 mastered the art of data collection, intelligent segmentation and automated assignment of cases into designated workbaskets.

Category

Social Monitoring Software

Features

•Data virtualization
•Automated sentiment classifier
•Drag and drop metrics
•Feedback collecting
•Email alerts
•PDF and Excel format export
•Social media filters
•Customizable dashboards features

License

Proprietary Software

Price

•Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Simplify360

What is best?

•Data virtualization
•Automated sentiment classifier
•Drag and drop metrics
•Feedback collecting
•Email alerts

What are the benefits?

• Real-time customer engagement
• Drag and drop metrics
• Performance measurement
• Real-time updates
• PDF and Excel format supports
• Easy access to customer information
• Detailed sentiment analysis
• Easy social CRM

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.8
8.2
Features & Functionality
7.9
8.6
Advanced Features
8.0
8.9
Integration
7.9
8.1
Performance
8.0
9.3
Customer Support
7.8
8.1
Implementation
Renew & Recommend
Bottom Line

Simplify360 connect with all social media platforms and major review sites to collect real time information about your brand.

7.9
Editor Rating
8.5
Aggregated User Rating
2 ratings
You have rated this

HEARING - Search across interpersonal media platforms using boolean keyword query builder. Review tonality of conversations from diverse demography using Simplify360's multi-lingual sentiment classifier. Gain access to real-time monitoring and research dashboard to visualize sociable data collected from various social media channels. Determine Influencers (promoters and detractors) and track their interactions. WORKFLOW AUTOMATION - Mechanize prioritization of messages using custom-defined rules and concern scores.

Create and course cases automatically to worried agents based on custom-defined rules and SLA. Allocate cases to a group of agents by creating workbaskets. Generate email informs based on SLA or event defined by the users. Access real-time dashes to gauge the performance of customer responsiveness and agent's performance. One can measure key customer service metrics like FRT, TAT and Typical response time. View specific agent's work details and satisfaction in real-time and move in pdf format or Excel. It will be ease to download complete workflow history in an excel sheet. Integrate Simplify360 with your traditional customer support system (Seibel, Salesforce, Microsoft Dynamic, Talisma, and so on. )

Create bi-directional the use with your CRM system to manage your complete social customer service from traditional CRM. You can make your customer data better in your CRM using Simplify360's sociable footprint engine. Simplify360 comes with data virtualization, programmed sentiment classifier, drag and drop metrics, feedback getting involved in gathering, email alerts, PDF and Excel format export, sociable media filters and personalized dashboards features. The interpersonal media filter feature will keep the collected data relevant and clean and help users to give attention to only the things that subject.

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1 Reviews
  • Connor
    September 21, 2017 at 11:27 am

    Provides you the ability and scope to search across interpersonal media platforms using the Boolean keyword query builder

    Company size

    Small (<50)

    User Role

    Consultant

    User Industry

    Computer

    Rating
    Ease of use8.4

    Features & Functionality8.1

    Advanced Features8.4

    Integration8.1

    Training 8.1

    Customer Support8.1

    ADDITIONAL INFORMATION
    Simplify360 provides you the ability and scope to search across interpersonal media platforms using the Boolean keyword query builder. You can review the tonality of conversations from diverse demography by using the multi-lingual sentiment classifier. Simplify360 is quite resourceful in that it allows you access to real-time monitoring and research dashboard to visualize sociable data collected from various media channels. Simplify360 also allows you to automate your workflow making it easy for you to manage your time effectively. You can mechanize your prioritization of messages using a set of custom defined rules and concern scores. You are also able to allocate cases to a group of agents by creating work-baskets. Real-time dashes are available to gauge the performance of customer responsiveness and agents performance. Also, you can measure the key customer service metrics like TAT and Typical response time in addition to viewing specific agents’ works, details and satisfaction in real time with the availability to move in PDF format or Excel.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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