Simplify360

HEARING - Search across interpersonal media platforms using boolean keyword query builder. Review tonality of conversations from diverse demography using Simplify360's multi-lingual sentiment classifier. Gain access to real-time monitoring and research dashboard to visualize sociable data collected from various social media channels. Determine Influencers (promoters and detractors) and track their interactions. WORKFLOW AUTOMATION - Mechanize prioritization of messages using custom-defined rules and concern scores.

Create and course cases automatically to worried agents based on custom-defined rules and SLA. Allocate cases to a group of agents by creating workbaskets. Generate email informs based on SLA or event defined by the users. Access real-time dashes to gauge the performance of customer responsiveness and agent's performance. One can measure key customer service metrics like FRT, TAT and Typical response time. View specific agent's work details and satisfaction in real-time and move in pdf format or Excel. It will be ease to download complete workflow history in an excel sheet. Integrate Simplify360 with your traditional customer support system (Seibel, Salesforce, Microsoft Dynamic, Talisma, and so on. )

Create bi-directional the use with your CRM system to manage your complete social customer service from traditional CRM. You can make your customer data better in your CRM using Simplify360's sociable footprint engine. Simplify360 comes with data virtualization, programmed sentiment classifier, drag and drop metrics, feedback getting involved in gathering, email alerts, PDF and Excel format export, sociable media filters and personalized dashboards features. The interpersonal media filter feature will keep the collected data relevant and clean and help users to give attention to only the things that subject.