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MaritzCX SocialCX
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MaritzCX SocialCX

Overview
Synopsis

SocialCX can help you shift the balance of online reviews to a larger, more favorable, and more representative sample through a process that makes posting an online review feel like a natural extension of the survey experience.

Category

Social Monitoring Software

Features

•Monitor the most relevant social media and review sites for your business
•Turn traditional CX surveys into positive online reviews, improving online reputation at the local level
•Open the door to more complete data sets from a broader customer base, including those who don’t respond to surveys
•Engage effectively and consistently with customers on social media
•Leverage powerful text analytics and dashboards

License

Proprietary Software

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Allegiance

What is best?

•Monitor the most relevant social media and review sites for your business
•Turn traditional CX surveys into positive online reviews, improving online reputation at the local level
•Open the door to more complete data sets from a broader customer base, including those who don’t respond to surveys
•Engage effectively and consistently with customers on social media
•Leverage powerful text analytics and dashboards

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.2
Features & Functionality
7.6
8.6
Advanced Features
7.6
8.4
Integration
7.6
8.4
Performance
7.6
7.9
Training
7.9
Customer Support
7.6
8.3
Implementation
8.3
Renew & Recommend
8.5
Bottom Line

SocialCX helps professionals tame this prolific yet unruly source of feedback. It brings to light a wealth of valuable CX information and insight that will directly impact their local customers–and that they can transform into profitable action.

7.6
Editor Rating
8.3
Aggregated User Rating
2 ratings
You have rated this

MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations. MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services.

Allegiance works on putting all together the most advances customer software platform that does all the work on research services in order to provide best customer experience. With the help of Allegiance’s customer experts, decode on how technology and valid research works together to have better customer relationship.The Allegiance software platform enables a business to gather as much data it can from different possible sources and select what works for the business as well as those that doesn’t count. The Survey Builder connects the business to the customer instantly to know what really matters to them, send feedback and response right away to make sure they are always satisfied.

Have all the important data in one place with Allegiance’s dashboard and seamlessly navigate all the information needed in order to manage customer experiences. Reports on the other hand provide real time information on the organization’s status with customer interaction while the other departments focus on their assigned work. Allegiance’s Customer Case Management turns the customers with tracking issues to an advantage by sending a follow through and solving problems right away. Delegate task to different teams for a timely response and quickly manage customer solutions.Allegiance monitors relevant social media that is beneficial for the company. Turn customer reviews into positive reviews to get better online reputation for targeted markets. Manage all social media accounts using one program to better visibility and good customer relationship. Get real time report or analytics to better understand and execute plans for current and future leads.

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2 Reviews
  • Whitney Pulwer
    January 24, 2017 at 2:45 pm

    Wealth of valuable CX information and insight

    What is best?

    SocialCX empowers local managers to isolate gems that reflect the user’s local clientele. This allows them to make real-time adjustments to their business that directly impact revenue. It brings to light a wealth of valuable CX information and insight that will directly impact their local customers–and that they can transform into profitable action.

    Company size

    Small (<50)

    User Role

    End User

    User Industry

    Mass media

    Rating
    Ease of use7.8

    Features & Functionality8.7

    Advanced Features8.4

    Integration8.4

    Performance8.4

    Training 8.1

    Customer Support7.9

    Implementation8.5

    Renew & Recommend8.2

    ADDITIONAL INFORMATION
    SocialCX can help you shift the balance of online reviews to a larger, more favourable, and more representative sample through a process that makes posting an online review feel like a natural extension of the survey experience.

  • Zena Lisko
    April 15, 2017 at 2:47 pm

    Beyond social listening

    What is best?

    SocialCX is a solution that helps the user turn the flood of chaotic social media into a useful, well-behaved, integrated source of customer experience insight. The solution goes beyond social listening, enabling customers to post directly to review sites relevant to the users local business

    Company size

    Medium (50 to 1000)

    User Role

    IT Support

    User Industry

    Financial services

    Rating
    Ease of use8.6

    Features & Functionality8.4

    Advanced Features8.4

    Integration8.4

    Performance7.4

    Training 7.6

    Customer Support8.6

    Implementation8.1

    Renew & Recommend8.7

    ADDITIONAL INFORMATION
    This makes online reputation management easy for the local organizations where customer experience is created. SocialCX allows the user the user to monitor the most relevant social media and review sites for their business, all while it’s turning traditional CX surveys into positive online reviews, improving online reputation at the local level

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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