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Call Center Automation Software
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February 1, 2018

Dixa

Dixa is a customer service software for customer facing teams which delivers personal service in real-time across voice, email & chat in one simple interface and which also enables personal and insightful conversations to take place, promoting mutual respect and appreciation between customers and agents. Dixa offers features such as First five agents are free ($5 per additional), Unlimited chats, Contact forms, URL triggers, Unlimited emails, Email queues, Transfer emails, Quality VoIP, Internal & external calls, Unlimited queues, Call distribution, Transfer calls, Receive calls on mobile, performance stats, conversation history and contact [...]

2
 
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February 1, 2018

Chasedata

ChaseData is a predictive dialer software which offers customizable and scalable solutions for the users’ business’ and industry’s unique requirements and which also gives the users all the tools that the users need, and an economical solution for modernizing the users’ call center. ChaseData offers features such as Voice Channels per Agent, Call Conference, Hold, Transfer, Monitoring, Digital Call Recording and Playback, List Management, Live Dashboard, Skill Set Assignment, Preview dialing, Progressive dialing, Predictive dialing, Agentless dialing, Inbound Capability, Auto Attendant & IVR, Automatic Call Distribution, Skill based Routing, Music On [...]

1.5
 
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February 1, 2018

RingCentral Contact Center

RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with the user’s company, including voice, chat, social media, SMS and email; plus, an intelligent IVR and self-service options which is tightly integrated with smart routing functionality to help customers connect more quickly to the agent who can best handle their needs. RingCentral Contact Center offers features such as Advanced IVR, Toll-free, local, and vanity numbers, Automatic call distribution, Skills-based routing, SMS routing, Email routing, Social media, Web chat routing, Outbound campaign management, Predictive and [...]

2.25
 
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February 1, 2018

PureCloud

PureCloud is a contact center software which is powerfully simple, fast and intuitive and which is designed to simplify the way the users manage customer relationships, connect with customers, manage tasks and see the road ahead in one easy platform. PureCloud offers features such as ACD, Speech-enabled IVR, Outbound dialing, Outbound campaigns, Graphical scripting, Workforce management, Recordings, Quality evaluations, Speech analytics, Supervisory actions, Reporting and analytics, Data integrations, PureCloud for Salesforce client integration, PureCloud for Zendesk client integration, PureCloud for Chrome client integration, User profile integrations, [...]

1.25
 
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February 1, 2018

Jacada

The Agent Desktop is a purpose built agent desktop solution that is designed to provide an improved customer service experience by streamlining the agents interactions with a large number of systems. The Agent Desktop offers features such as Streamlined Customer View, Dynamic Views, Automated Agent Dispositions, Multi-Channel Support, Unified Knowledge Management, Telephony Integration, Automated Logon and Password Manager, Unified Application Management, Scripting, Agent Chat, Agent Task Management, Billing History, Cross Sell / Up Sell, Customer Interaction Timeline, Smart Customer Search, Agent Messaging, Roles and Privileges and Easy Audits and [...]

0.5
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