Call Center Automation Software

Call Centre Automation Software helps with the streamlining and elimination of manual operations in call centres. These software tools help businesses to streamline their call centre operations and run them efficiently. Call Centre Automation Software help the call centre agents of businesses to access the accurate information and data about each individual customer in order to improve customer satisfaction. These Call Centre Automation Software also equip agents to view real-time info and respond accordingly, making businesses proactive. Call Centre Automation Software is usually desktop software which is integrated with an existent telephony and other back-office apps. Call Centre Automation Software helps in improving the productivity and compliance of a business’ call centre. Call Centre Automation Software allows for Interactive Voice Response (IVR) which provides for the handling of huge call volumes. This IVR in Call Centre Automation Software also allows for development of automated call flows and allows for Text-to-Speech (TTS) integration, integration of Automatic Speech Recognition (ASR) and company database integration.

PAT Grid™ for Call Center Automation Software

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PAT Index
Measures how well the product or service is performing.
Rating Index
Measures how the product or service is rated in comparison to other products.
 
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Call Center Automation Software
PAT Index™
 
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95
 
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95
 
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89
 
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71
 
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64
 
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61
 
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56
 
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54
 
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51
 
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48
 
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45
 
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Top Five
PAT Index™
 
1
NICE inContact
 
2
RingCentral
 
3
Aspect Call Center
 
4
Ameyo
 
5
Jacada
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