Aspect Call Center

Aspect Call Center is a cloud contact center and workforce optimization solution provider for enterprises. Aspect Call Center provides an excellent platform for enterprises to create better experiences for their employees and customers. Aspect Call Center provides a customer engagement platform that is affordable and powerful as well as quick to implement. Aspect Call Center is designed to reduce effort, increase usability, and connect disjointed processes and customer interactions. Aspect Call Center is accessible to customers of all sizes in the cloud. The main features offered by Aspect Call Center include; a customer engagement platform, a call center, self-service, workforce optimization, infrastructure, and developer platforms. The customer engagement platform enables enterprises to eliminate the wall between systems and departments through managing of native interaction. The call center feature provides the Aspect Zipwire. The Aspect Zipwire provides an excellent platform for supporting customers across all agent-assisted and self-service channels such as live chat, mobile web, voice, and SMS. The workforce management feature facilitates easy and accurate staffing requirements across all client facing inbound, outbound, and back office resources. The workforce management consists of automatic updates, real-time alerts, and forecast staffing requirements. The real-time alerts enable you to know when any performance is out of tolerance. The quality monitoring and management feature provides an excellent platform for evaluating quality from the customer and automated analytics and calibrating quality scores to achieve perceived fairness and to ensure consistency. The development tools provided by Aspect Call Center enable you to deliver automated and compelling communications applications to your clients. The development tools also enable developers to build, manage, deploy, and analyze automated communications applications.