Ameyo

Ameyo is call center management software that transforms customer experience by integrating front office communication with back office processes to eventually deliver exceptional service and impress the customers. Ameyo provides enterprises with an excellent platform for analyzing and improving customer journey. By being an intelligent contact center, Ameyo continuously facilitates enhancing of customer experience across all channels. Ameyo provides an excellent platform for managing omnichannel interactions, empowering workforce with simple and intuitive integrations, and enabling your customers to self-service. Ameyo enables enterprise manage omnichannel interactions with ease by providing an excellent platform for routing all customer interactions across several channels such as voice into one channel routing engine. This enables your customers get the available resources at the right time. Ameyo enables you to provide effective and easy customer self-service for the basic customer queries, therefore enabling you to save customer effort and time. Ameyo provides Chatbots that facilitate automatic chat interactions for the mundane queries saving customer effort and time. The workforce integrations provide pre-built connectors and agent toolbars and case management for seamless integrations. Ameyo uses an adaptive and innovative technology platform that enables it to offer extensibility, redundancy, multi-tenancy, and rapid development which provide faster turnaround times. The features provided by Ameyo include critical process duplication, high availability, and proactive outbound communication. Ameyo provides an excellent platform through seamless integrations to bring third party applications data to your agent desktop. Ameyo uses a disjointed multi-channel that supports omnichannel solutions that integrate channels for providing consistent customer experiences and creating delightful customers.