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NICE inContact
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NICE inContact

Overview
Synopsis

Nice inContact is a cloud contact center software that transforms customers’ one on one experiences. Nice inContact uses workforce optimization and a unified omnichannel routing with the agility of the cloud to provide excellent cloud contact center software.

Category

Call Center Automation Software

Features

• Automatic contact distributor
• Interactive voice response
• Interaction channels
• Proactive outbound
• Omnichannel analytics
• Reporting
• Workforce management
• Quality management
• CXone worforce optimization
• CXone automation and AI
• CXone open cloud foundation

License

Proprietary

Price

Contact For Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

NICE inContact

What is best?

• Automatic contact distributor
• Interactive voice response
• Interaction channels
• Proactive outbound
• Omnichannel analytics
• Reporting
• Workforce management
• Quality management

What are the benefits?

• Eliminates mundane tasks and speed resolution of customer issues
• Amplifies agent quality management efforts
• Connects customer journeys across any channel by empowering agents to provide quick, personalized and proactive service
• Turns customer experience into a competitive advantage
• Turns insights into results by making data easy to consume, relevant, and actionable for the purpose of driving measurable improvements

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
5.2
Features & Functionality
7.6
7.7
Advanced Features
7.6
7.3
Integration
7.6
6.6
Performance
7.6
7.3
Customer Support
7.6
5.9
Implementation
5.8
Renew & Recommend
2.7
Bottom Line

Nice inContact is a cloud contact center software that uses workforce optimization and a unified omnichannel routing that transforms customer’s one on one experiences and enables you to achieve your customer experience goals.

7.6
Editor Rating
6.1
Aggregated User Rating
3 ratings
You have rated this

Nice inContact is a cloud contact center software that transforms customers’ one on one experiences. Nice inContact uses workforce optimization and a unified omnichannel routing with the agility of the cloud to provide excellent cloud contact center software. Nice inContact enables you to achieve your customer experience goals by providing you with cost-effective scalability and reliable solutions. Nice inContact provides an advanced complete suite customer interaction solution that provides an excellent platform for turning customer experience into a competitive advantage. The features offered by Nice inContact include; proactive outbound, omnichannel analytics, interactive voice response, interaction channels, management of quality, and management of workforce. Nice inContact also offers the CXone feature that enables organizations to offer exceptional experiences for their customers and employees. The omnichannel routing feature enables you to connect to your customer’s journeys across any channel by providing your agents with an excellent platform for providing personalized, quick, and proactive service. The analytics offered by CXone facilitates turning of insights into results by making data easy to consume, relevant, and actionable for the purpose of driving measurable improvements. The workforce optimization feature provides an excellent platform for unlocking the potential of your staff by empowering your employee’s self-improvement and boosting your agent’s quality management efforts. The automation and artificial intelligence feature enables streamlining of service delivery. It is achieved by providing fully automated and agent-assisted actions that speed up resolution of customer issues and eliminated mundane tasks. The open cloud foundation by CXone facilitates powering up of rapid innovation by using a platform that is secure, deploys quickly, and serves customers of all sized globally. Nice inContact also provides flexible solutions for inbound and outbound contact center environments.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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