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Dixa
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Dixa

Overview
Synopsis

Dixa is a customer service software for customer facing teams which delivers personal service in real-time across voice, email & chat in one simple interface and which also enables personal and insightful conversations to take place, promoting mutual respect and appreciation between customers and agents.

Category

Call Center Automation Software

Features

• Record calls and play them back later for conversation analysis.
• Forward a chat or contact form conversation to an external email adress.
• Add a custom signatures with rich media to your email integrations.
• Track your visitors' information and location.
• Create a flow that matches your company’s needs quickly and easily.

License

Proprietary

Price

• Just chat - Free
• Email & Chat - $12 per agent
• Voice & Chat - $12 per agent; Minutes sold separately
• Voice, Email & Chat - $20 per agent; Minutes sold separately

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Dixa

What is best?

• Record calls and play them back later for conversation analysis.
• Forward a chat or contact form conversation to an external email adress.
• Add a custom signatures with rich media to your email integrations.
• Track your visitors' information and location.
• Create a flow that matches your company’s needs quickly and easily.

What are the benefits?

• Blended call center with advanced call distribution, global calls, callback option
• Multichannel contact center that automatically routes all types of conversations - calls, emails or chats.
• Enhance your support with automatic contact recognition and look-up of customers’ order history.
• Ease of use in our design and run everything in an all-in-one interface.
• Runs in your browser and is accessible from anywhere with an internet connection.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
7.8
Features & Functionality
7.6
8.0
Advanced Features
7.6
8.9
Integration
7.6
7.4
Performance
7.6
9.3
Customer Support
7.6
9.0
Implementation
Renew & Recommend
Bottom Line

Dixa is a customer service software which offers features such as VoIP telephony, Call transfer, Forward chat, Customizable chat widget, Chat transfer, Contact database, Contact recognition, Drag’n’drop chat flow editor and Real-time queue performance overview.

7.6
Editor Rating
8.4
Aggregated User Rating
2 ratings
You have rated this

Dixa is a customer service software for customer facing teams which delivers personal service in real-time across voice, email & chat in one simple interface and which also enables personal and insightful conversations to take place, promoting mutual respect and appreciation between customers and agents. Dixa offers features such as First five agents are free ($5 per additional), Unlimited chats, Contact forms, URL triggers, Unlimited emails, Email queues, Transfer emails, Quality VoIP, Internal & external calls, Unlimited queues, Call distribution, Transfer calls, Receive calls on mobile, performance stats, conversation history and contact recognition across all channels. Dixa runs in the user’s browser and is accessible from anywhere with an internet connection so should the users need to do support while on the road, Dixa also provides a free mobile app. Dixa provides a Full-featured VoIP phone system that runs in the user’s browser. Dixa also offers a mobile optimized live chat solution for the user’s website with advanced routing. Dixa also provides an email support reinvented with automated routing directly to agents. Dixa automatically creates and updates contacts when visitors or customers start conversations with the user. Repeat visitors and contacts are recognized by Dixa based on the information the CRM-system currently has so that the user can also search in and browse contacts and manually update them where needed. Dixa helps teams consistently perform at their best on all channels, ensuring that customers can always get the help they need when they need it and on the channel they prefer.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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