Dixa

Dixa is a customer service software for customer facing teams which delivers personal service in real-time across voice, email & chat in one simple interface and which also enables personal and insightful conversations to take place, promoting mutual respect and appreciation between customers and agents. Dixa offers features such as First five agents are free ($5 per additional), Unlimited chats, Contact forms, URL triggers, Unlimited emails, Email queues, Transfer emails, Quality VoIP, Internal & external calls, Unlimited queues, Call distribution, Transfer calls, Receive calls on mobile, performance stats, conversation history and contact recognition across all channels. Dixa runs in the user’s browser and is accessible from anywhere with an internet connection so should the users need to do support while on the road, Dixa also provides a free mobile app. Dixa provides a Full-featured VoIP phone system that runs in the user’s browser. Dixa also offers a mobile optimized live chat solution for the user’s website with advanced routing. Dixa also provides an email support reinvented with automated routing directly to agents. Dixa automatically creates and updates contacts when visitors or customers start conversations with the user. Repeat visitors and contacts are recognized by Dixa based on the information the CRM-system currently has so that the user can also search in and browse contacts and manually update them where needed. Dixa helps teams consistently perform at their best on all channels, ensuring that customers can always get the help they need when they need it and on the channel they prefer.