RingCentral

RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with the user’s company, including voice, chat, social media, SMS and email; plus, an intelligent IVR and self-service options which is tightly integrated with smart routing functionality to help customers connect more quickly to the agent who can best handle their needs.

RingCentral Contact Center offers features such as Advanced IVR, Toll-free, local, and vanity numbers, Automatic call distribution, Skills-based routing, SMS routing, Email routing, Social media, Web chat routing, Outbound campaign management, Predictive and progressive dialer, Data directed routing, Advanced agent management, Real-time dashboards, Historical reporting, Wallboard support, CRM integrations, Third-party integrations, Supervisory features, Open platform with API/SDK, Optional speech recognition, Optional workforce management, 24/7 customer support and White glove implementation service.

RingCentral Contact Central also provides industry-leading tools which help the users optimize staff scheduling, improve call-center efficiencies, and survey customers. RingCentral Contact Center also works seamlessly with Salesforce and other popular CRM platforms.

RingCentral Contact Center lets agents log in from alternative locations should disaster strike the user’s call center. Plus, all calls get routed to two RingCentral data centers simultaneously, so even if one goes down, the other can resume service without interruption.

RingCentral Contact Center seamlessly connects the user’s call center to the rest of the user’s organization which results to increased first call resolution, an improved customer experience, and increased agent productivity and all with one bill from one vendor. RingCentral Contact Center also provides contact center managers with routing rules, voice greetings, time-of-day functions, staffing, and IVR rules without having to rely on IT assistance.