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RingCentral
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RingCentral

Overview
Synopsis

RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with the user’s company, including voice, chat, social media, SMS and email;

Category

Call Center Automation Software

Features

• All-in-one solution - contains an integrated, easy-to-use interface.
• Omnichannel support lets customers use their communication method of choice.
• Smart routing connects callers to the agents who can best solve their problems.
• Real-time reports and analytics maximize agent productivity and overall call center performance.
• Workforce optimization capabilities connect callers to the agents who can best solve their problems.

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

RingCentral Contact Center

What is best?

• All-in-one solution - contains an integrated, easy-to-use interface.
• Omnichannel support lets customers use their communication method of choice.
• Smart routing connects callers to the agents who can best solve their problems.
• Real-time reports and analytics maximize agent productivity and overall call center performance.
• Workforce optimization capabilities connect callers to the agents who can best solve their problems.

What are the benefits?

• Provide agents with quick access to company experts to increase first contact resolution.
• Reduce the number of vendors you need to manage, take advantage of Single Sign-on, on-network calling, and one support organization.
• Save on telephony costs, and pay one simple monthly bill.
• All calls get routed to two RingCentral data centers simultaneously, so even if one goes down, the other can resume service without interruption
• Easily change routing rules, voice greetings, time-of-day functions, staffing

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.6
Features & Functionality
7.6
9.2
Advanced Features
7.6
9.1
Integration
7.6
9.0
Performance
7.6
9.1
Customer Support
7.6
9.3
Implementation
Renew & Recommend
Bottom Line

RingCentral Contact Center is an omnichannel solution which offers features such as Advanced IVR, Toll-free, local, and vanity numbers, Automatic call distribution, Skills-based routing, SMS routing, Email routing, Social media and Web chat routing.

7.6
Editor Rating
9.1
Aggregated User Rating
2 ratings
You have rated this

RingCentral Contact Center is an omnichannel solution that lets customers choose their preferred method of communicating with the user’s company, including voice, chat, social media, SMS and email; plus, an intelligent IVR and self-service options which is tightly integrated with smart routing functionality to help customers connect more quickly to the agent who can best handle their needs.

RingCentral Contact Center offers features such as Advanced IVR, Toll-free, local, and vanity numbers, Automatic call distribution, Skills-based routing, SMS routing, Email routing, Social media, Web chat routing, Outbound campaign management, Predictive and progressive dialer, Data directed routing, Advanced agent management, Real-time dashboards, Historical reporting, Wallboard support, CRM integrations, Third-party integrations, Supervisory features, Open platform with API/SDK, Optional speech recognition, Optional workforce management, 24/7 customer support and White glove implementation service.

RingCentral Contact Central also provides industry-leading tools which help the users optimize staff scheduling, improve call-center efficiencies, and survey customers. RingCentral Contact Center also works seamlessly with Salesforce and other popular CRM platforms.

RingCentral Contact Center lets agents log in from alternative locations should disaster strike the user’s call center. Plus, all calls get routed to two RingCentral data centers simultaneously, so even if one goes down, the other can resume service without interruption.

RingCentral Contact Center seamlessly connects the user’s call center to the rest of the user’s organization which results to increased first call resolution, an improved customer experience, and increased agent productivity and all with one bill from one vendor. RingCentral Contact Center also provides contact center managers with routing rules, voice greetings, time-of-day functions, staffing, and IVR rules without having to rely on IT assistance.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
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