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PureCloud
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PureCloud

Overview
Synopsis

PureCloud is a contact center software which is powerfully simple, fast and intuitive and which is designed to simplify the way the users manage customer relationships, connect with customers, manage tasks and see the road ahead in one easy platform.

Category

Call Center Automation Software

Features

• Connect with customers across channels to understand the context and manage the conversation efficiently.
• Whether it's an inbound call, an outbound reminder, or self-service using a speech-enabled automated system, PureCloud makes it easy to get to the right person and the right information.
• You can skills-based route every chat based on the webpage the customer is on.
• Whether you're trouble-shooting a service issue, planning for retirement, or consulting about a patient's care, video makes the interaction more personal and impactful.
• Runs on top of Amazon’s AWS security, plus we have SSAE 16, HIPAA, and PCI compliance

License

Proprietary

Price

• PureCloud Communicate - $19.99
• PureCloud 1 - $69.99
• PureCloud 2 - $99.99
• PureCloud 3 - $129.99

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

PureCloud

What is best?

• Connect with customers across channels to understand the context and manage the conversation efficiently.
• Whether it's an inbound call, an outbound reminder, or self-service using a speech-enabled automated system, PureCloud makes it easy to get to the right person and the right information.
• You can skills-based route every chat based on the webpage the customer is on.

What are the benefits?

• Connect with customers, manage tasks and see the road ahead in one easy platform.
• It’s powerfully simple, fast and intuitive—so you can stop stressing about technology and get right to work.
• Develops updates with love and sends them automatically to your PureCloud account.
• Configured our servers so that even if the rest of the internet goes down, PureCloud stays running.
• Helps you capture and interpret trend data, giving you insight to make human decisions that impact your business

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.3
Features & Functionality
7.6
6.9
Advanced Features
7.6
7.5
Integration
7.6
8.0
Performance
7.6
8.3
Customer Support
7.6
9.6
Implementation
Renew & Recommend
Bottom Line

PureCloud is a contact center software which offers features such as Inbound, Outbound, Email & Chat, Recording, Transparent Availability, Lightning-Fast Deployment, True Cloud Architecture and an All-In-One Solution.

7.6
Editor Rating
8.1
Aggregated User Rating
2 ratings
You have rated this

PureCloud is a contact center software which is powerfully simple, fast and intuitive and which is designed to simplify the way the users manage customer relationships, connect with customers, manage tasks and see the road ahead in one easy platform. PureCloud offers features such as ACD, Speech-enabled IVR, Outbound dialing, Outbound campaigns, Graphical scripting, Workforce management, Recordings, Quality evaluations, Speech analytics, Supervisory actions, Reporting and analytics, Data integrations, PureCloud for Salesforce client integration, PureCloud for Zendesk client integration, PureCloud for Chrome client integration, User profile integrations, Skype for Business integration, Security and compliance, Collaboration and communication. PureCloud provides an intuitive interface which allows users to set up an account, integrate with the systems the users already use, and get PureCloud running with no complicated setup, and no training needed. PureCloud also gives the users a robust environment that will grow with the users and the needs of the users’ customers. PureCloud helps the users capture and interpret trend data, giving the users insight to make human decisions that impact the users’ business. The PureCloud team is committed to performance transparency so the team provides the users with a public-facing status page with live updates and proactive notifications. The PurCloud team also develops updates then sends them automatically to the users’ PureCloud account. The PurCloud team also configured the PureCloud servers so that even if the rest of the internet goes down, PureCloud stays running. PureCloud runs on top of Amazon’s AWS security which includes the SSAE 16, HIPAA, and PCI compliance.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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