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Talkdesk
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Talkdesk

Overview
Synopsis

Talkdesk is a Cloud-Based Contact Center Software which provides an intuitive user experience, enables the user to design the best contact center for the user’s needs and helps the user make the most of the user’s customer interactions.

Category

Call Center Automation Software

Features

• Record inbound and outbound calls, pause/resume live call recordings and listen to past call recordings
• Provide a seamless and professional experience with hold, mute, blind and warm transfers and call conferencing.
• Enhance your callers’ call queue waiting experiences with features such as queue callback
• Place calls directly from your favorite helpdesk, CRM, e-commerce platform or website.
• Display each agent’s status to the entire team to increase efficiency by making it clear when s/he is free to take calls.

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Talkdesk

What is best?

• Record inbound and outbound calls, pause/resume live call recordings and listen to past call recordings
• Provide a seamless and professional experience with hold, mute, blind and warm transfers and call conferencing.
• Enhance your callers’ call queue waiting experiences with features such as queue callback
• Place calls directly from your favorite helpdesk, CRM, e-commerce platform or website.

What are the benefits?

• Leverage automatic outbound caller ID selection to increase connection rates and save your team time.
• Maximize efficiency without compromising call quality with unlimited concurrent inbound and outbound calling.
• Easily configure business hours and associated call routing features to suit your evolving business needs.
• Keep track of relevant customer data with custom fields in contacts’ profiles.
• Promote collaboration within your team with one-click dialing to Talkdesk users on the same company account.

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
9.1
Features & Functionality
7.6
7.7
Advanced Features
7.6
9.3
Integration
7.6
9.6
Performance
7.6
9.1
Customer Support
7.6
9.2
Implementation
Renew & Recommend
Bottom Line

Talkdesk is a Cloud-Based Contact Center Software offers features such as Guaranteed MOS Call Quality, Advanced Voice Capabilities, Intelligent Routing, Power Dialer, Unlimited Call Recording, SMS CSAT Surveys, Self-Administration, CRM/Helpdesk Integrations and Access to One-Click Apps.

7.6
Editor Rating
9.0
Aggregated User Rating
2 ratings
You have rated this

Talkdesk is a Cloud-Based Contact Center Software which provides an intuitive user experience, enables the user to design the best contact center for the user’s needs and helps the user make the most of the user’s customer interactions. Talkdesk offers features such as Guaranteed MOS Call Quality, Advanced Voice Capabilities, Intelligent Routing, Power Dialer, Unlimited Call Recording, SMS CSAT Surveys, Self-Administration, CRM/Helpdesk Integrations, Access to One-Click Apps, Advanced Reporting & Analytics, 24x7 Support, Workforce Management, Workforce Optimization, Quality Assurance, Voice Analytics, Context Mobile, Digital Channels, Knowledge Management, Agent Productivity Tools, Access to APIs & SDKs and Dedicated Account Manager. The user can seamlessly integrate Talkdesk with the user’s business tools, including Zendesk, Salesforce and Shopify to ensure that all customer data is available in one interface. The user can also benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget. The user can create tickets, cases, events, conversations and more in the user’s integrated business tool without leaving the Talkdesk interface to streamline the user’s workflow. The user can also connect Talkdesk with the user’s CRM or helpdesk to continually synchronize contact information across all of the user’s systems. Talkdesk also lets the user receive a notification when the user’s phone rings so that the user can accept the call even if the users are working on a task outside of the Talkdesk interface. The user can opt to increase connection rates by allowing Talkdesk to automatically select the best phone number and area code to display on the user’s outbound caller ID when placing calls.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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