VoIP which is also known as voice over internet protocol is a system that provides phone services over the internet. With stable and quality internet, a user can get phone services delivered to them through the internet instead of using a local phone service provider. VoIP systems have various features such as the do not disturb feature (DND) that is essential for companies that work with clients on a consistent basis, the auto attendant feature allows a business to set up many numbers in a local area whereby a client call get access to various departments, call recording feature that save the conversation for future reference, and the call forwarding or voicemail feature that converts phone messages into emails. VoIP system services come in various types starting from mobile VoIP, business, residential, to wholesale VoIP services. VoIP systems are important because call center agents can work from anywhere as long as there is an excellent internet connection, reduces the long distance telephone charges that businesses have to incur. Many small and medium businesses are now embracing the use of VoIP systems in their work because of their significance in saving costs as well as the convenience of making calls through strong internet connections.