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Chasedata
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Chasedata

Overview
Synopsis

ChaseData is a predictive dialer software which offers customizable and scalable solutions for the users’ business’ and industry’s unique requirements and which also gives the users all the tools that the users need, and an economical solution for modernizing the users’ call center.

Category

Call Center Automation Software

Features

• ChaseData’s outbound call center solutions also include time saving features, including but not limited to, single click customized disposition
• Using automatic call distribution (ACD) and interactive voice response (IVR), inbound calls are promptly re-routed using an intelligent set of parameters to connect the caller to the appropriate agent
• Client feedback shows that using a blended contact center means that calls are handled in less time, service levels improve, and agents place more successful calls per month.
• Multichannel contact makes use of all possible avenues to ensure that not a single connection slips through the cracks, maximizes customer satisfaction, and inspires brand trust.
• ChaseData’s reporting and analytics feature allows you to do all of that and more, assessing each employee’s performance based on data.

License

Proprietary

Price

• Small Business - $89 per user/month (USD)
• Professional - $139 per user/month (USD)
• Enterprise - $169 per user/month (USD)

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Chasedata

What is best?

• ChaseData’s outbound call center solutions also include time saving features, including but not limited to, single click customized disposition
• Using automatic call distribution (ACD) and interactive voice response (IVR), inbound calls are promptly re-routed using an intelligent set of parameters to connect the caller to the appropriate agent
• Client feedback shows that using a blended contact center means that calls are handled in less time, service levels improve, and agents place more successful calls per month.

What are the benefits?

• ChaseData Corp doesn’t need days or weeks to get your call center up and running – we can have your center live in a matter of hours.
• Point, click, go, and your agents can handle incoming calls, make outgoing calls, escalate customer service to the next tier, and log or record calls.
• No code integration means that you can bring in your vital data with no stress or fuss.
• Robust analytics and data management help you to understand everything that happens on your agent’s computers

PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
9.0
Features & Functionality
7.6
9.0
Advanced Features
7.6
9.4
Integration
7.6
8.9
Performance
7.6
8.8
Customer Support
7.6
8.9
Implementation
Renew & Recommend
Bottom Line

ChaseData is a predictive dialer software which offers features such as KPI measurement + reporting, better live transfers, future proofing, outbound call management, blended contact center, inbound contact center, multichannel solution and integrations.

7.6
Editor Rating
9.0
Aggregated User Rating
1 rating
You have rated this

ChaseData is a predictive dialer software which offers customizable and scalable solutions for the users’ business’ and industry’s unique requirements and which also gives the users all the tools that the users need, and an economical solution for modernizing the users’ call center. ChaseData offers features such as Voice Channels per Agent, Call Conference, Hold, Transfer, Monitoring, Digital Call Recording and Playback, List Management, Live Dashboard, Skill Set Assignment, Preview dialing, Progressive dialing, Predictive dialing, Agentless dialing, Inbound Capability, Auto Attendant & IVR, Automatic Call Distribution, Skill based Routing, Music On Hold, Local, Nationwide and Toll Free Numbers Availability, Remote Agent Capability, Trainee Mode for New Trainees, Personal Voice Mails & DID, Standard Reporting Package, Auto Leave message on Voice mail, Customized Sip Trunking, Chat Support, Email Support, Phone support and integrations with SOAP based Salesforce® API, Native API (Sugar® CRM, Zoho® and Oracle®) and Zappier® (Over 500 integrations and growing). ChaseData’s outbound call center solutions also include time saving features, including but not limited to, single click customized disposition, which allows agents to make notes on the result of the call; call recording for playback and training purposes; and a dashboard where supervisors can manage agents directly. ChaseData’s cloud contact center solutions are all about centralizing productive communication between customer and agent, and then pushing the interaction toward resolution by choosing the appropriate platform. ChaseData’s comprehensive solution package includes phone, chat, social media, email, and click-to-call features to allow contact from customer to business to be effortless and managed efficiently.

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Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Customer Support
Implementation
Renew & Recommend

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