Vocalcom

Vocalcom is a cloud contact center platform that has the ability of working with existing systems and supports all channels. Vocalcom provides companies with an excellent platform for weaving all their clients’ interactions across all their channels into continuous threads. The continuous threads enable reducing of customer effort and providing the best customer experiences. Vocalcom provides an excellent platform for companies to improve first interaction resolution, therefore increasing their revenue per customer and NPS. Vocalcom provides a platform that facilitates continuous flow of conversation that enables companies have everything they require to deliver personalized, consistent, and effortless customer experiences across voice and digital channels. The features offered by Vocalcom are; an enterprise contact center, predictive dialer, modernization of call center, cloud contact center, and inside sales dialer. The predictive dialer feature provides outbound predictive dialer functionality. The predictive dialer functionality provides an excellent platform for delivering the capabilities required for making telemarketing and outbound collections profitable and highly efficient. The omnichannel contact center feature provides single interface for managing all customer interactions. The contact center feature provides fast and smart routing capabilities used in multi-channel service for customers and for proactive outbound solutions. The enterprise contact feature provides an excellent platform for bringing together digital and voice communication for more intuitiveness, responsiveness, and a flexible support. The conversational commerce platform enables to connect with customers on the most popular messaging apps such as Facebook Messenger. Vocalcom also provides an excellent platform for allowing customers to have two-way text message conversations on their apps that they use every day such as Facebook Messenger.