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Teleopti
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Teleopti

Overview
Synopsis

Teleopti WFM is a world class Workforce Management solution that encompasses all that a user need to optimize the staffing and customer service across their enterprise. Its solution supports optimization of the contact center, back-office and even user branches and stores.

Category

Workforce Optimization Software

Features

• Budgeting & Forecasting
• Contractor Management
• Employee Lifecycle Management
• Labor Projection
• Performance Appraisal
• Recruiting Management
• Scheduling
• Skills Tracking
• Time & Attendance

License

Proprietary

Price

• Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1001 employees)

Company

Teleopti

What is best?

• Budgeting & Forecasting
• Contractor Management
• Employee Lifecycle Management
• Labor Projection
• Performance Appraisal
• Recruiting Management
• Scheduling
• Skills Tracking

What are the benefits?

• Be prepared for the demands of the business long before the customer calls or walks through the door, by creating reliable and accurate forecasts and budgets.
• Improve operational efficiency by developing optimal staffing schedules that make the most out of the resources and incorporate all types of activities into the customer service operations.
• Reduce administration and manual handling of schedules, holiday bookings, shift trades and changes, with automatic and self-service tools.

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.7
Features & Functionality
7.7
8.4
Advanced Features
7.8
8.6
Integration
7.6
8.9
Performance
7.7
9.0
Customer Support
7.8
8.9
Implementation
8.8
Renew & Recommend
8.7
Bottom Line

Teleopti WFM is a world class Workforce Management solution that encompasses all that a user need to optimize the staffing and customer service across their enterprise, supports optimization of the contact center, back-office and even user branches and stores and provides everything necessary to effectively manage user staff, forecast demand, create schedules automatically, develop accurate and insightful reports and improve user overall customer service operation.

7.7
Editor Rating
8.8
Aggregated User Rating
2 ratings
You have rated this

Teleopti WFM is a world class Workforce Management solution that encompasses all that a user need to optimize the staffing and customer service across their enterprise. Its solution supports optimization of the contact center, back-office and even user branches and stores.

Teleopti provides everything necessary to effectively manage user staff, forecast demand, create schedules automatically, develop accurate and insightful reports and improve user overall customer service operation. Teleopti is a top, global provider of workforce management software that offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.

Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, numerous offices around the world – from Beijing to São Paulo – and a comprehensive global network of partners. It helps contact centers manage and optimize their workloads, in a way that engages their employees to excel in their most valuable activity; their customer meetings. Since 1992, Teleopti has grown steadily; today it has several local offices around the world and operates through a comprehensive network of partners.

Teleopti WFM is a world class Workforce Management solution that encompasses all that users needs to optimize the staffing and customer service across their enterprise. Teleopti offers one of the most powerful, precise and accurate forecasting tools on the market – free of charge. A Workforce Management solution can have a profound impact on all areas of the customer service – from long-term planning and intraday management, to follow-up and performance management.

You may like to read: Top Workforce Optimization Software, How to Select the Best Human Resource Software for Your Business and Why Small Business Need Human Resource Software

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Ease of use
Features & Functionality
Advanced Features
Integration
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