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NICE IEX is a Workforce Management solution which delivers highly tuned forecasts and schedules, and automates processes to free users to focus on higher value activities with its simple end user interfaces making it easy for every employee to 'own' their schedule and their performance.
• Performance Manager Module • Time Off Manager • Webstation • Availability Points • Interaction Analytics • Back Office WFM
License
Proprietary
Price
Contact for Pricing
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
Company
NICE IEX
What is best?
• Performance Manager Module • Time Off Manager • Webstation • Availability Points • Interaction Analytics
What are the benefits?
•Simulate real-world prioritization, routing and skill assignments to determine work allocation expectations •Manage change - Monitor and proactively respond to changing conditions in real-time •Access anytime with mobile •Manage your system with ease. - Real-time diagnostics and high availability
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
9.5
7.5
Features & Functionality
9.4
6.1
Advanced Features
9.6
7.9
Integration
9.5
8.0
Performance
9.4
9.0
Customer Support
9.6
8.3
Implementation
6.2
Renew & Recommend
7.0
Bottom Line
NICE IEX Workforce Management provides real-time visibility, factor multiple methodologies and simple end user interfaces.
9.5
Editor Rating
7.6
Aggregated User Rating
15 ratings
You have rated this
NICE IEX is a Workforce Management solution which delivers highly tuned forecasts and schedules, and automates processes to free users to focus on higher value activities with its simple end user interfaces making it easy for every employee to 'own' their schedule and their performance.
NICE IEX offer features such as factor multiple methodologies, contact channels, departments and skills types into forecasts and schedules, real-time visibility into service queues and employee, simple end user interfaces, requesting time-off, trading shifts and sharing ideas and availability on-premise or via the cloud. NICE IEX offers a Performance Manager Module which lets users report on every WFM and Quality Management KPI and offers target coaching at the right people and topics and measure the impact on users’ organization.
NICE IEX also offers a Time Off Manager which simplifies vacation planning and makes it easy to calculate vacation accrual and configure bids. NICE IEX’s webstation is a single portal for all WFM and performance data which makes it easy for employees to see alerts and notifications of shift changes as well as have total schedule visibility.
NICE IEX also offers availability points which give employees the freedom to build their own schedule while meeting service requirements. NICE IEX provides Interaction Analytics which generate insight from speech, text and transaction analytics to further inform the users’ forecasting and scheduling approach. NICE IEX also has a Back Office WFM which expands users’ scheduling footprint across contact center, back office and branch offices. NICE also hosts the world's largest community of industry professionals.
Monitor and proactively respond to changing conditions in real-time with intuitive change management tools.
Company size
Small (<50)
User Role
Consultant
User Industry
Energy
Rating
Ease of use8
Features & Functionality8.9
Nice –iex ensures you forecast accurately by managing your workforce more effectively and eliminating over-staffing.
Advanced Features8.4
Integration8.9
Training 8.9
Customer Support8.9
Implementation8
ADDITIONAL INFORMATION Nice-iex enables you to stimulate real-world prioritization, routing, and skill assignments to determine work allocations expectations, deferrable work propagation, and multi-site/multi-skill efficiencies. Nice-iex enables you to schedule flexibly by managing backlogs and eliminating overstaffing for virtually any scheduling methodology or work-rule environment.
Provides Interaction Analytics which generate insight from speech, text and transaction analytics.
Company size
Medium (50 to 1000)
User Role
IT Support
User Industry
Manufacturing
Rating
Ease of use8.9
NICE IEX – a workforce management solution which delivers highly tuned forecast and schedules and automates processes for free users to focus on higher value activities with its simple end user interface making it easy to for every employee to own their schedule and performance.
Features & Functionality8.7
Advanced Features8.9
Integration8
Training 8
Customer Support8
Renew & Recommend8
ADDITIONAL INFORMATION Supervisors can verify that all employees, regardless of work type, are following scheduled assignments. NICE IEX WFM captures real-time data streams from multiple ACDs.
Monitor and proactively respond to changing conditions in real-time with intuitive change management tools.
Small (<50)
Consultant
Energy
Nice –iex ensures you forecast accurately by managing your workforce more effectively and eliminating over-staffing.
ADDITIONAL INFORMATION
Nice-iex enables you to stimulate real-world prioritization, routing, and skill assignments to determine work allocations expectations, deferrable work propagation, and multi-site/multi-skill efficiencies. Nice-iex enables you to schedule flexibly by managing backlogs and eliminating overstaffing for virtually any scheduling methodology or work-rule environment.
Provides Interaction Analytics which generate insight from speech, text and transaction analytics.
Medium (50 to 1000)
IT Support
Manufacturing
NICE IEX – a workforce management solution which delivers highly tuned forecast and schedules and automates processes for free users to focus on higher value activities with its simple end user interface making it easy to for every employee to own their schedule and performance.
ADDITIONAL INFORMATION
Supervisors can verify that all employees, regardless of work type, are following scheduled assignments. NICE IEX WFM captures real-time data streams from multiple ACDs.