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Bpm’online’s process-driven CRM enables companies to change processes in the CRM faster than ever and align marketing, sales and service on a single CRM platform.
Category
Business Process Management Software
Features
• Business Rules Management • Collaboration • Data Mapping • Lifecycle Management • Process Analysis • Process Capture • Process Change Tracking • Process Mapping • Process Modeling & Design • Process Simulation
License
Proprietary
Price
Contact for Pricing
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1001 employees)
Company
bpm’online
What is best?
• Business Rules Management • Collaboration • Data Mapping • Lifecycle Management • Process Analysis • Process Capture • Process Change Tracking
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
6.6
Features & Functionality
7.5
8.4
Advanced Features
7.5
8.0
Integration
7.6
8.5
Performance
7.4
—
Customer Support
7.4
8.5
Implementation
—
Renew & Recommend
8.3
Bottom Line
Bpmonline is a holistic and process-driven CRM platform for business process management with enhanced tools to accelerate time-to-strategy execution for marketing, sales and service.
7.5
Editor Rating
8.1
Aggregated User Rating
2 ratings
You have rated this
Bpm’online is a user-friendy, cloud hosted and complete business process management suite which lets users test, improve, and stay in control of their operations and adjust those to the modifying business environment with optimization for mobile usage.
Bpm’online has features such as best practices and opportunity management, advanced customization, open configuration, visual process designer (WYSIWYG), 360-degrees customer views, lead management, lead segmentation, collaboration suite, file sharing and omni-channel communication, case management, dashboard analytics, on-premise and in-cloud deployment, extensive API, synchronized mobile APP and field sales App.
Bpm’online offers a highly-interactive, social network-resembling interface to perform and maintain all of users’ management activity without excessive training with its dashboard disseminating information including lead generation, sales management, accounting operations, and exceptional customer service. Bpm’online provides an array of productivity tools including demand segmentation, lead nurturing, and behavior tracking to design interesting and engaging campaigns for creative teams.
Bpm’online also facilitates the work of large and complex corporations by managing their inventory, billing and invoicing. Bpm’online gives users the ability to align marketing, sales and service activities on one single CRM platform where Bpm’online’s SFA tool manages the entire sales cycle from lead generation to managing repeat customers and Bpm’online’s service provides customer service tools to help with customer engagement. Bpm’online blends easily in every software ecosystem, because of the availability of extensive and configurable APIs which are easy to customize into a brand-specific product, and even easier to integrate with a variety of ERP, ecommerce, CRM, email, and social networking products including popular providers such as Google, Microsoft and Twitter.
Design and automate processes to improve customer service and meet or surpass their expectations
Company size
Enterprise (>1001)
User Role
Consultant
User Industry
Pharmaceutical
Rating
Ease of use8.3
Helps users design, automate, track, and manage business processes and view detailed customer's buying behavior.
Features & Functionality8.4
Advanced Features8
Integration8.5
Training 8.5
Customer Support8.5
Renew & Recommend8.3
ADDITIONAL INFORMATION The Open Configuration platform enables developers rebuild, tweak, and extend bpm’online CRM modules, business logic and functionality using the latest web-based technologies. The built-in visual process designer allows users to easily modify and pre-set processes or builds new ones tuning the logic of the bpm’online application to their business needs.
Design and automate processes to improve customer service and meet or surpass their expectations
Enterprise (>1001)
Consultant
Pharmaceutical
Helps users design, automate, track, and manage business processes and view detailed customer's buying behavior.
ADDITIONAL INFORMATION
The Open Configuration platform enables developers rebuild, tweak, and extend bpm’online CRM modules, business logic and functionality using the latest web-based technologies. The built-in visual process designer allows users to easily modify and pre-set processes or builds new ones tuning the logic of the bpm’online application to their business needs.