11 Steps to Plan CRM

11 Steps to Plan CRM : CRM systems are customer relationship management platforms, with the goal to track, record, store in databases, and then data mine the above information in a way that increases customer relations by increasing the average revenue per user and decreased churn.

Customer relationship management is used in marketing, customer service and sales, with the features for tailored marketing, one-to-one customer service, retaining customers, building brand loyalty, providing information customers actually want, subscription billing and rewards.

11 Steps to Plan CRM