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Luminoso
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Luminoso

Overview
Synopsis

Luminoso enables to understand, measure and act on large amounts of unstructured text across multiple channels. Luminoso enables global companies to tap into customer experience, fine-tune marketing strategy, elevate customer service and evolve product offering.

Category

Text Analytics Software

Features

• Unstructured, Text-Based Data
• Native Analysis
• Easy Data Upload and Analysis
• Deployed in a Standalone Cloud
• On-Premises Solution
• Scalable

License

Proprietary

Price

Contact for Pricing

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

Company

Luminoso

What is best?

• Unstructured, Text-Based Data
• Native Analysis
• Easy Data Upload and Analysis
• Deployed in a Standalone Cloud
• On-Premises Solution

What are the benefits?

• Finding relationships across text data and structured metadata
• Indentifying underlying intents behind customer comments
• Classifying, labeling, and routing support tickets and contact center data
• Surfacing and tracking trends in unstructured data
• Emotional analysis in customer feedback

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.2
Features & Functionality
7.7
8.3
Advanced Features
7.7
8.1
Integration
7.7
8.2
Performance
7.7
Training
8.2
Customer Support
7.7
8.2
Implementation
Renew & Recommend
Bottom Line

Luminoso contextualizes survey responses, satisfaction scales, and rating scores Luminoso recognizes, surfaces, and visualizes all themes, topics, and associations within feedback - and understands their context in relation to each other automatically.

7.7
Editor Rating
8.2
Aggregated User Rating
1 rating
You have rated this

Luminoso enables to understand, measure and act on large amounts of unstructured text across multiple channels. Luminoso enables global companies to tap into customer experience, fine-tune marketing strategy, elevate customer service and evolve product offering.

Luminoso contextualizes survey responses, satisfaction scales, and rating scores Luminoso recognizes, surfaces, and visualizes all themes, topics, and associations within feedback - and understands their context in relation to each other automatically.

Luminoso Compass enables you to collect, measure, and understand large-scale customer, employee, and marketplace feedback in real time. Luminoso Compass unearths the root causes and illuminates the driving themes and topics behind sentiment. Luminoso API automatically detect, identify, and group topics within large scale feedback, so you can act on fresh, relevant insights.

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1 Reviews
  • Max
    August 18, 2017 at 5:24 pm

    Understanding the key drivers behind NPS scores

    Company size

    Medium (50 to 1000)

    User Role

    Super User

    User Industry

    Agriculture

    Rating
    Ease of use8.2

    Luminoso uses Artificial Intelligence and Natural Language Understanding that helps users to better work on most important business challenges which includes organizing customer support tickets, understanding the key drivers behind NPS scores as well as decoding unstructured text data.

    Features & Functionality8.3

    Advanced Features8.1

    Integration8.2

    Training 8.2

    Customer Support8.2

    ADDITIONAL INFORMATION
    Using Luminoso lets you gather all relevant information for the business and let the program establish its relationship with one another, which in turn will allow users to analyze data accurately and even faster.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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