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Etuma’s text feedback categorization service lets you know what your customers are talking about, ranking feedback categories and sentiment in order of importance. This allows you to choose when to take action in acute cases. It also detects the sentiment per category , letting you know which aspects of your product, service or campaign are positive or negative.
Category
Text Analytics Software
Features
• Consistent and Automatic • Easy to integrate • Multi-Language Analysis and Reporting • Artificial Intelligence Driven Learning • Topic Specific Sentiment • No Vendor Lock-in
License
Proprietary
Price
Start From €500 / month
Pricing
Subscription
Free Trial
Available
Users Size
Small (<50 employees), Medium (50 to 1000 Enterprise (>1000 employees)
• Consistent and Automatic • Easy to integrate • Multi-Language Analysis and Reporting • Artificial Intelligence Driven Learning
What are the benefits?
• Real-time Customer Information • Improve your Products and Services • Communicate more Effectively
PAT Rating™
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.6
8.6
Features & Functionality
7.8
8.1
Advanced Features
7.7
8.9
Integration
7.7
8.4
Performance
7.8
8.9
Customer Support
7.6
8.1
Implementation
9.3
Renew & Recommend
8.2
Bottom Line
Etuma Feedback Categorizer detects all relevant keywords and maps them to industry-specific categorization schemes. Etuma Feedback Categorizer extracts your and your competitor's Brands and brand nicknames using Named Entity Recognition from any customer feedback including social media.
7.7
Editor Rating
8.5
Aggregated User Rating
3 ratings
You have rated this
Etuma’s text feedback categorization service lets you know what your customers are talking about, ranking feedback categories and sentiment in order of importance. This allows you to choose when to take action in acute cases. It also detects the sentiment per category , letting you know which aspects of your product, service or campaign are positive or negative. All this in real-time and in ten languages.
The feedback categorization quickly uncovers the hidden opportunities residing in large amounts of text and presents them in a structurally and visually understandable way.
Etuma Feedback Categorizer detects all relevant keywords and maps them to industry-specific categorization schemes. Etuma Feedback Categorizer extracts your and your competitor's Brands and brand nicknames using Named Entity Recognition from any customer feedback including social media.
Provide high quality analysis of what your customers
Company size
Enterprise (>1001)
User Role
Super User
User Industry
Defense
Rating
Ease of use8.4
Features & Functionality8.4
Advanced Features8.3
Integration8.1
Training 8.1
Customer Support8.1
ADDITIONAL INFORMATION Etuma is a text feedback analysis program that uses Natural Language Processing technology to be able to provide high quality analysis of what your customers are interested in and not. This gives you the ability to make necessary improvements on your services and products and be able to establish effective communication. Etuma eliminates the need to go through the tedious job of manual tuning which saves you a lot of time and ensuring effective solutions.
Provide high quality analysis of what your customers
Enterprise (>1001)
Super User
Defense
ADDITIONAL INFORMATION
Etuma is a text feedback analysis program that uses Natural Language Processing technology to be able to provide high quality analysis of what your customers are interested in and not. This gives you the ability to make necessary improvements on your services and products and be able to establish effective communication. Etuma eliminates the need to go through the tedious job of manual tuning which saves you a lot of time and ensuring effective solutions.