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Etuma
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Etuma

Overview
Synopsis

Etuma’s text feedback categorization service lets you know what your customers are talking about, ranking feedback categories and sentiment in order of importance. This allows you to choose when to take action in acute cases. It also detects the sentiment per category , letting you know which aspects of your product, service or campaign are positive or negative.

Category

Text Analytics Software

Features

• Consistent and Automatic
• Easy to integrate
• Multi-Language Analysis and Reporting
• Artificial Intelligence Driven Learning
• Topic Specific Sentiment
• No Vendor Lock-in

License

Proprietary

Price

Start From €500 / month

Pricing

Subscription

Free Trial

Available

Users Size

Small (<50 employees), Medium (50 to 1000 employees), Enterprise (>1000 employees)

What is best?

• Consistent and Automatic
• Easy to integrate
• Multi-Language Analysis and Reporting
• Artificial Intelligence Driven Learning

What are the benefits?

• Real-time Customer Information
• Improve your Products and Services
• Communicate more Effectively

PAT Rating™ ( Beta)
Editor Rating
Aggregated User Rating
Rate Here
Ease of use
7.7
8.4
Features & Functionality
7.7
8.4
Advanced Features
7.7
8.3
Integration
7.7
8.1
Performance
7.7
Training
8.1
Customer Support
7.7
8.1
Implementation
Renew & Recommend
Bottom Line

Etuma Feedback Categorizer detects all relevant keywords and maps them to industry-specific categorization schemes. Etuma Feedback Categorizer extracts your and your competitor's Brands and brand nicknames using Named Entity Recognition from any customer feedback including social media.

7.7
Editor Rating
8.2
Aggregated User Rating
1 rating
You have rated this

Etuma’s text feedback categorization service lets you know what your customers are talking about, ranking feedback categories and sentiment in order of importance. This allows you to choose when to take action in acute cases. It also detects the sentiment per category , letting you know which aspects of your product, service or campaign are positive or negative. All this in real-time and in ten languages. The feedback categorization quickly uncovers the hidden opportunities residing in large amounts of text and presents them in a structurally and visually understandable way.

Etuma Feedback Categorizer detects all relevant keywords and maps them to industry-specific categorization schemes. Etuma Feedback Categorizer extracts your and your competitor's Brands and brand nicknames using Named Entity Recognition from any customer feedback including social media.

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1 Reviews
  • Alexander
    September 18, 2017 at 5:24 pm

    Provide high quality analysis of what your customers

    Company size

    Enterprise (>1001)

    User Role

    Super User

    User Industry

    Defense

    Rating
    Ease of use8.4

    Features & Functionality8.4

    Advanced Features8.3

    Integration8.1

    Training 8.1

    Customer Support8.1

    ADDITIONAL INFORMATION
    Etuma is a text feedback analysis program that uses Natural Language Processing technology to be able to provide high quality analysis of what your customers are interested in and not. This gives you the ability to make necessary improvements on your services and products and be able to establish effective communication. Etuma eliminates the need to go through the tedious job of manual tuning which saves you a lot of time and ensuring effective solutions.

Ease of use
Features & Functionality
Advanced Features
Integration
Performance
Training
Customer Support
Implementation
Renew & Recommend

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